Privacy and Security Policy

Last updated March 30, 2019

A few words from the founders

As users of the internet, we care about privacy just like you. And as fellow human beings, we think you deserve to know exactly what you can expect from your Play.ht experience. Before you read our privacy policy, we’d first like to tell you how we think about privacy in simple terms.

We do not sell personal information about anyone who uses our services.

We built Play.ht in 2016 to convert written content to audio. The first product we built was a Chrome Extension that would allow people to listen to Medium.com’s articles. We then built a website and mobile apps. But since 2018, we’ve pivoted our products to help writers, bloggers and publications to easily create, share and embed audio recordings of their articles. Although, we still offer our mobile apps for listening to articles.

Our goal with Play.ht has always been to help people to listen to articles and help content creators to convert their articles to audio and help them grow and engage their audience.

We do not hold any copyrights against the audio content you create with Play.ht.

The audio you create from your written content ("Articles", "Blog posts" & "Medium Stories") is yours and yours alone. You are free to share and use the audio as you wish.

This means we cannot guarantee the protection and security of the audio content against other Users using it. We also do not store your written content anywhere on our systems. We do, however, store the audio content you create on Play.ht for hosting purposes.

You can always ask us to delete these audio files anytime you wish.

Our stance on privacy is simple: We will be transparent with what data we collect and how we use it to help you provide a better experience in using our products.

Please read on to know more.

P.S If you have any questions or comments, please reach out to us at support@play.ht.

The Privacy Policy

This privacy policy (“Privacy Policy”) explains how Play.ht ("play.ht", “we”, “us” and/or “our”) collects and processes information from members and users of the Website, Software Applications, Chrome Extension, Wordpress Plugin and other online services we provide (Services). Play.ht's products include, but are not limited to, the Play.ht Chrome Extension (the “Extension”), the Play.ht's Wordpress Plugin, the Play.ht’s Embedded Audio Player, the Play.ht’s website located at www.play.ht (the “Website”) and Play.ht's mobile apps.

The Privacy Policy sets out the basis on which we will process information we collect from you, or that you provide to us, in connection with your use of Play.ht's products, regardless of how you access or use them. Please read this Privacy Policy carefully so that you understand your rights in relation to how we use and process information that you share and that we collect.

INFORMATION WE COLLECT

When you interact with Play.ht's products or services, we collect information that, alone or in combination with other information, could be used to identify you (“Personal Data”)

1. Personal Data You Provide Us

A. Account Information

Some information is required to create an account on our Services, such as your name, email address, password. You may also choose to provide other types of information to make public on the Services, such as a profile photo, biography and your website.

B. Social Media

You may connect to the Services using credentials from social media services such as Facebook, Twitter & Google (“Social Media Services”). When you provide Play.ht access to your Social Media Services account, we will collect relevant information necessary to enable the Services to access that Social Media Service, however you will provide your login information, like your password, directly to such Social Media Service (and not to Play.ht).

C. Articles, Blog Posts and Medium Stories

Our Services are mainly designed to help you convert your written content ("Articles", "Blog posts" & "Medium Stories") to audio. In order to do this, we need to access your written content via public URLs or webpage contents (as is in the case of Play.ht Chrome Extension or Play.ht Wordpress plugin). However, we do not store your written content anywhere on Play.ht. We only read it and convert it to audio.

D. Additional Information

If you email us or chat with us, we may keep your message, email address and contact information to respond to your request.

We also collect information you choose to provide to us when you complete any “free text” boxes in our forms (for example, support request or survey submission).

2. Information We Receive From Your Use of Our Services

When you use the Services, the following information is created and automatically logged in our systems:

Log data: Information (“log data”) that your browser automatically sends whenever you visit the Site, or that our Products automatically send when you use them. Log data includes your Internet Protocol (“IP”) address, browser type and settings, the date and time of your request, and how you interacted with the Services.

Cookies: Information from cookies stored on your device. Please see the “COOKIES” section below to learn more about how we use cookies and other technologies.

Device information: Includes type of device you are using, operating system, settings, unique device identifiers, network information and other device-specific information. Information collected may depend on the type of device you use and its settings.

Usage Information: We collect information about how you use our Services, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency and duration of your activities.

HOW WE USE INFORMATION

We use your personal data for the following purposes:

To authenticate Users and provide the Service. This processing is necessary to perform the contract with you.

As necessary for certain legitimate business interests, which include the following:

  • To respond to your inquiries and fulfill your requests for Products and Services;

  • To send administrative information to you, for example, information regarding our Services, and changes to our terms, conditions, and policies;

  • To provide, maintain and improving the functionality of the Services. For example, we regularly fix bugs or user experience issues that may be tied to particular user accounts. We use cookies to analyze how Users interact with our Services. And that analysis can help us build better Services.

  • To provide Services such as Analytics, Contacting the User, Handling payments, Registration and authentication, Hosting and backend infrastructure and SPAM protection.

  • If you ask us to delete your data and we are required to fulfil your request, to keep basic data to identify you and prevent further unwanted processing;

  • To prevent fraud or criminal activity, misuses of our products or services, and ensure the security of our IT systems, architecture and networks;

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

ANALYTICS

The services contained in this section enables Play.ht to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies; Usage Data.

Place of processing: United States – Privacy PolicyOpt Out. Privacy Shield participant.

CONTACTING THE USER
Mailing list, newsletters or online chat

By signing up, making a purchase, chatting with us from our Services, registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing support requests, information of commercial or promotional nature concerning our Services.

Personal Data collected: email address.

HANDLING PAYMENTS

Payment processing services enable Play.ht to process payments by credit card, bank transfer or other means. To ensure greater security, Play.ht shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.

Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

Stripe (Stripe Inc)

Stripe is a payment service provided by Stripe Inc.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

MARKETING

We may contact you to tell you about services or products we believe will be of interest to you. If we do, where required by law, for example if you are a User in the European Union (“EU”), we will only send you marketing information if you consent to us doing so at the time you provide us with your Personal Data. You may opt-out of receiving such emails by following the instructions contained in each promotional email we send you or by updating your user settings. In addition, if at any time you do not wish to receive future marketing communications, please contact us at support@play.ht. We will continue to contact you via email regarding the provision of our Services and to respond to your requests.

TARGETED ADVERTISEMENT

Play.ht may display targeted advertisements based on Personal Data. Third parties (including ad serving companies) may assume that Users who interact with, view, or click targeted advertisements meet the targeting criteria (e.g., women ages 18–24 from a particular geographic area). Play.ht does not provide any Personal Data to the advertiser when a User interacts with or views a targeted advertisement. However, please be aware that by interacting with or viewing an advertisement the third party may make the assumption that you meet the targeting criteria used to display the advertisement.

DATA RETENTION

Play.ht only keeps your information as long as is required to provide and enable you to use Play.ht's products, including to make purchases using the Play.ht website, and as required to fulfill our legal requirements and defend legal claims.

After you have terminated your use of Play.ht's products, we will store your information in an aggregated and anonymised format.

If you would like us to delete the information you provided, you can always contact us directly at support@play.ht. We can explain how we can delete your profile and data immediately. Once your profile and data is deleted, there is no longer any data attributable to you.

UPDATE YOUR INFORMATION

If you need to change or correct your Personal Data, or wish to have it deleted from our systems, you may contact us at support@play.ht.

COOKIES

We use “cookies” and other semi-persistent but non-personally identifying member identification markers to identify members (“IDs”). When you join as a member and create an account, information you share, and we collect, will be synced with these IDs.

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and/or across different websites. Play.ht's products do not support Do Not Track requests at this time, which means that we collect information about your online activity while you are using Play.ht's products in the manner described above. However, if you are in the European Economic Area, we will only use cookies that are not strictly necessary with your consent.

CHROME EXTENSION PERMISSIONS

When you install the Play.ht’s Chrome Extension we ask your permissions to read data and modify your experience on Medium.com. The Play.ht’s Chrome Extension allows Users to convert their Medium stories to audio and embed the audio in their stories. To be able to do this, the Extension needs to access your Medium stories and be able to edit them to embed the Play.ht Audio Player. The permissions also allow us to render the Play.ht Dashboard that shows Analytics, Account info and Audio Player Customizations.

We also ask permissions for sending Users browser push notifications to help them notify of certain events such as their Weekly Analytics report, etc. Users can disable the push notifications any time they wish from they browser’s preferences.

EUROPEAN UNION (EU) USERS
SCOPE

This section applies if you are a User in the EU (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway).

OWNER & DATA CONTROLLER

Play.ht is the data controller for processing Personal Data provided to us through the Services. To find out our contact details, please see the “Contact Us” section below.

YOUR RIGHTS

Subject to applicable EU law, you have the following rights in relation to your Personal Data:

Right of access: If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data along with certain other details. If you require additional copies, we may need to charge a reasonable fee.

  • Right to rectification: If your Personal Data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your Personal Data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.

  • Right to erasure: You may ask us to delete or remove your Personal Data, such as where you withdraw your consent. If we shared your data with others, we will tell them about the erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data with so you can contact them directly.

  • Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to us processing it (please read below for information on your right to object). We will tell you before we lift any restriction on processing. If we shared your Personal Data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.

  • Right to data portability: You have the right to obtain your Personal Data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will give you your Personal Data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.

  • Right to object: You may ask us at any time to stop processing your Personal Data, and we will do so: If we are relying on a legitimate interest to process your Personal Data -- unless we demonstrate compelling legitimate grounds for the processing or If we are processing your Personal Data for direct marketing.

  • Right to withdraw consent: If we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect any processing of your data before we received notice that you wished to withdraw consent.

  • Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your Personal Data, you can report it to the data protection authority that is authorized to hear those concerns. Please see the “CONTACT US” section below for information on how to contact us to exercise your rights.

Legitimate Interest. “Legitimate interests” means our interests in conducting our business, managing and delivering the best Services to you. This Privacy Policy describes when we process your Personal Data for our legitimate interests, what these interests are and your rights. We will not use your Personal Data for activities where the impact on you overrides our interests, unless we have your consent or those activities are otherwise required or permitted to by law.

CHILDREN

We created Play.ht for the exclusive use of adults aged 18 and older. We do not knowingly collect or solicit personally identifiable information from children under the age of 18; if you are a child under 18, please do not attempt to register for Play.ht's products or send any personal information about yourself to us. If we learn we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you are a parent or guardian of a child under 18 who you believe may have provided us personal information, and/or posted information on any publicly-viewable portion of Play.ht's products please contact us at support@play.ht for our assistance, including to request removal of such information.

SECURITY

We take precautions to protect and safeguard our Users’ and our Members’ information. We have put in place physical, electronic, and procedural safeguards to protect the information we collect and process. This includes, limiting access to employees, vendors, and others; use of pseudonymization and anonymization techniques where feasible; and use of encryption techniques when transmitting information. Nonetheless, we are unable to guarantee that user or member information will not be accessed, viewed, disclosed, altered, or destroyed as a result of a breach of any of our physical, electronic and procedural safeguards.

CHANGES

We will continue to update our policies and practices as needed. As such, our Privacy Policy will be updated from time to time. We will notify you of any changes to our Privacy Policy by posting any changes here.

CONTACT US

If you have any questions about our privacy policies and practice, please contact us at support@play.ht.

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Jumeirah Lake Towers

Dubai, UAE

support@play.ht