Best Calldesk.AI Alternatives I compiled a list of the best Calldesk.AI alternatives and reviewed features, pricing, and more

By Hammad Syed in Agents

July 2, 2024
Best Calldesk.AI Alternatives

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Play AI is the best alternative to Calldesk.AI

We compared features, pricing, ease of building, training, and quality of the AI agents. Play AI is by far the best alternative to Calldesk.AI.

Not Rated

  • Calldesk.AI has 1 voice products
  • Most popular use case: Caller Identification
  • Top feature: Natural Language Processing (NLP)
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4.6

  • Play AI has 10 voice products
  • Most popular use case: AI Agents
  • Top feature: Conversational Voices
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About Calldesk.AI

Calldesk has revolutionized customer service for businesses by leveraging AI-powered voice agents.

Automate repetitive customer service calls with AI-powered voice agents, allowing your teams to focus on high-touch interactions and improve customer satisfaction. By digitizing inbound phone calls, simple requests can be processed without involving human agents, thus increasing productivity. Automation helps divide the cost of handling calls and manage conversations either partially or end-to-end, making it easier to absorb call spikes with 24/7 voice agent support.

This approach frees up your team’s time for more valuable interactions, saving thousands of work hours by automating low-value tasks and improving team well-being. It also creates a memorable customer experience, turning unsatisfied customers into brand ambassadors. Empower your customers with a self-service phone channel that provides 24/7 availability, removing irritants from their journey and boosting overall satisfaction.

Enhance your contact center by combining human and AI capabilities to offer the best experience to callers, maximizing team productivity, and exceeding operational goals. This transformation not only differentiates your brand but also creates long-lasting memorable experiences for your customers.

Calldesk.AI Snapshot

Founded 2015
CEO Vincent Gire

Top Calldesk.AI Features

  • Natural Language Processing (NLP): Calldesk’s AI voice agents leverage advanced NLP to understand and process natural language, allowing for smooth, conversational interactions with callers. This ensures that callers are understood and directed appropriately without the need for complex menu systems
  • Quick Deployment: Calldesk voice agents can be deployed in a matter of days, not months. This rapid setup is made possible through an ergonomic Studio platform, which simplifies the building and deployment process​
  • Cost Efficiency: The AI voice agents significantly reduce the cost per call by automating repetitive tasks and handling large volumes of calls efficiently. This allows human agents to focus on more complex, high-value interactions
  • High Understanding Rate: The platform uses a best-of-breed architecture to achieve high comprehension rates, even in challenging scenarios involving accents, breaks, or ambient noise. This ensures that conversations remain smooth and effective​
  • Real-Time Monitoring and Supervision: The Calldesk Studio provides tools for monitoring and supervising voice agents. Users can access detailed statistics, read call transcripts, and quickly adapt the behavior of voice agents to meet daily challenges and improve performance​
  • Multi-Language Support: Calldesk’s technology supports 29 languages natively, making it a versatile solution for businesses with a global customer base. This feature ensures that customers can interact with the voice agents in their preferred language
  • Pre-Optimized Use Cases: The platform offers a variety of pre-optimized use cases based on millions of real-life conversations. These include caller identification, natural language IVR, appointment scheduling, customer file follow-up, and more. This helps businesses quickly implement effective solutions tailored to their specific needs​
  • Seamless Handover to Human Agents: When the AI voice agent encounters a query it cannot handle, it seamlessly hands over the call to a human agent, ensuring continuity and maintaining a high level of customer satisfaction

Top Calldesk.AI Use Cases

  • Caller Identification: Quickly identifying callers to access their accounts and provide personalized service.
  • Natural Language IVR: Eliminating the need for complex and tedious number-based IVR systems.
  • Demand Prequalification: Gathering key information from callers before transferring them to a human agent.
  • FAQ Handling: Managing high volumes of calls about simple, recurring questions.
  • Appointment Scheduling: Automating the process of booking, rescheduling, or canceling appointments.
  • Customer File Follow-Up: Providing updates on the status of orders, files, or packages without human intervention.
  • Insurance Claim Processing: Supporting insured callers with immediate assistance during claim processes.
  • Repayment Simulation: Helping customers understand their repayment options and conditions.
  • Support Ticket Creation: Automating the creation of support tickets for customer service issues.
  • Call Spike Management: Handling high call volumes during peak times without overloading human agents.

Best Calldesk.AI Alternatives

#1 Alternative

Play AI

Play AI is the leader in AI Agents. Automate your business with AI Agents that can even take actions.

Founded in 2016

When you review all features, pricing, and user reviews, Play AI is the best alternative to Calldesk.AI. Try Play AI for free today.

About Play AI

Play AI is one of the best AI Agent platforms in the market. Play AI was recently launched and sits on top of the years of industry leadership from Play HT. Play, as it is now being branded as, pioneered conversational AI.

AI Agents was naturally the next step in its progression to lead the new era of AI agents. The Play mission is to democratize the creation of engaging conversational AI and voice experiences, ensuring that every business, developer, and hobbyist can easily access and utilize these advanced tools... Learn more about Play AI

Sample Play AI Agents

Play AI Pricing

Subscription plans range from $0 to $99

Play AI Top Features

  • Conversational Voices
  • Explainer Voice
  • Local Accents
  • Character Voices
  • Narrative Voices
  • Children Voices
  • Emotions
  • Training Voices

Top Play AI Use Cases

  • AI Agents
  • IVR Systems
  • Call Centers
  • Character Voice Generator

All Play AI Products

  • Ultra realistic AI voices
  • Premium AI Voices
  • Voice Cloning
  • Text to voice editor
  • Pronunciations and Phonetic
  • Audio Widgets
  • AI Podcasts
  • Team Access
  • Female AI Voice Generator Online
  • Male AI Voice Generator Online

Who Uses Play AI

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Air.AI

Air AI (www.air.ai) is a self-learning conversational AI robot that functions as both a sales representative and customer service assistant.

Founded in 2019

About Air.AI

Air.ai is revolutionizing customer service and sales with its cutting-edge AI technology, designed to handle complex, human-like phone interactions seamlessly. Touted as the world’s first AI capable of engaging in prolonged phone conversations that mimic real human interactions, Air.ai offers businesses the power to scale their operations instantly with access to 100,000 sales and customer service representatives at the tap of a button. These AI agents possess infinite memory and perfect recall, enabling them to provide consistent, accurate, and personalized service round-the-clock, every day of the year. With the ability to autonomously perform tasks across over 5,000 different applications, Air.ai eliminates the need for traditional training, management, or motivation of human agents, thereby reducing overhead costs and enhancing operational efficiency.

The implications of Air.ai’s technology extend beyond just manpower augmentation; it fundamentally transforms how businesses interact with their customers. By handling phone calls that can last anywhere from 10 to 40 minutes, the AI agents ensure that customer queries are not just answered but are dealt with in a manner that rivals, or even surpasses, human capability. This level of interaction, coupled with the AI’s ability to take autonomous actions, offers a seamless integration into existing business processes, ensuring that every customer interaction is optimized for satisfaction and efficiency. For businesses, this means not only improved customer service outcomes but also significant enhancements in scalability and operational agility... Learn more about Air.AI

Sample Air.AI Agents

Air.AI Top Features

  • Human-Like Conversational AI
  • Infinite Memory and Perfect Recall
  • Autonomous Actions Across Applications
  • 24/7 Operation
  • Multi-Call Handling
  • Advanced Logic Trees
  • Language Support
  • Spam and Scam Detection
  • Integration with CRM Systems:
  • Voice Customization

Top Air.AI Use Cases

  • Customer Service Automation
  • Lead Qualification and Follow-Up
  • Appointment Scheduling and Reminders
  • Order Processing and Management
  • Survey and Feedback Collection
  • Technical Support and Troubleshooting
  • Billing and Payment Handling
  • HR and Employee Interaction
  • Event Registration and Management
  • Real Estate Inquiries and Scheduling

All Air.AI Products

  • AI Agent

Read more: Air.AI alternatives or Play AI vs Air.AI.

Hyperbound

4.9

Hyperbound is a simulated AI sales roleplay platform that converts ICP descriptions into interactive AI buyers in under 2 minutes, accelerating sales team onboarding by 50%.

Founded in 2023

About Hyperbound

Hyperbound is a simulated AI sales roleplay platform that transforms ICP descriptions into interactive AI buyers in under 2 minutes. It accelerates sales team onboarding by 50% and enhances conversions on cold, warm, and discovery calls... Learn more about Hyperbound

Sample Hyperbound Agents

Hyperbound Top Features

  • Realistic Buyer Personas
  • Comprehensive Role-Playing Scenarios
  • Dynamic Feedback and Coaching
  • Customization
  • Analytics and Reporting
  • Scenario Builder
  • Scalability
  • Onboarding Acceleration

Top Hyperbound Use Cases

  • Sales Training and Upskilling
  • Onboarding New Sales Reps
  • Cold Calling Practice
  • Discovery Call Training
  • Handling Objections
  • Sales Coaching and Feedback
  • Performance Analytics
  • Custom Scenario Creation

All Hyperbound Products

  • Ai Agent

Read more: Hyperbound alternatives or Play AI vs Hyperbound.

vTalk AI

vTalk AI develops voice assistants that engage in natural conversations with customers to resolve their issues, understanding them regardless of how they communicate, serving companies where customer interaction is crucial for business success.

About vTalk AI

vTalk.ai develops voice assistants capable of engaging in natural conversations with customers to address their issues. Their voice assistants understand customers, regardless of what they say or how they say it, serving companies where customer interaction is crucial for business operations... Learn more about vTalk AI

vTalk AI Pricing

Subscription plans range from $0 to $999

vTalk AI Top Features

  • Natural Language Processing (NLP)
  • 24/7 Availability
  • Automated Call Handling
  • No-Code Customization
  • Multilingual Support
  • Integration with Business Systems
  • Real-Time Analytics and Reporting
  • Personalized Interactions
  • Cost Efficiency
  • Proactive Customer Engagement

Top vTalk AI Use Cases

  • Customer Support
  • Appointment Scheduling
  • Order Processing and Management
  • Multilingual Customer Service
  • Lead Qualification and Sales
  • Survey and Feedback Collection
  • Proactive Customer Engagement
  • Cost Reduction and Efficiency
  • Integration with CRM and Business Systems
  • Real-Time Analytics and Insights

All vTalk AI Products

  • AI Agent

Read more: vTalk AI alternatives or Play AI vs vTalk AI.

Voiceplug AI

Voiceplug AI empower businesses to lead in Voice Commerce with custom Voice AI solutions, allowing customers to use natural voice as the preferred interface.

Founded in 2020

About Voiceplug AI

VOICEplug. ai empower businesses to lead in Voice Commerce by providing custom Voice AI solutions, enabling their customers to use natural voice as the preferred interface... Learn more about Voiceplug AI

Sample Voiceplug AI Agents

Voiceplug AI Top Features

  • Natural Language Ordering
  • 24/7 Availability
  • Multichannel Integration
  • Reduced Labor Costs
  • Error Reduction
  • Upselling and Cross-Selling
  • Scalability
  • Accessibility Features
  • Silent Ordering Option
  • Enhanced Customer Experience

Top Voiceplug AI Use Cases

  • Phone Ordering
  • Drive-Thru Ordering
  • Web and Mobile Ordering
  • Reducing Labor Costs
  • Upselling and Cross-Selling
  • Handling Multiple Orders Simultaneously
  • Enhanced Customer Experience
  • Silent Ordering
  • Accessibility
  • Reducing Communication Errors

All Voiceplug AI Products

  • VOICEplug Phone AI
  • VOICEplug Drive-Thru AI
  • VOICEplug Web & Mobile AI

Read more: Voiceplug AI alternatives or Play AI vs Voiceplug AI.

Godmode

Godmode is a powerful AI tool designed to enhance productivity and efficiency through intelligent automation.

Founded in 2023

About Godmode

Godmode is a web platform that taps into the automation capabilities of AutoGPT and BabyAGI, designed to make sophisticated AI technologies accessible to a wide audience. As these AI agents are in the early stages, they quickly adapt and evolve, promising more advanced features and broader applicability over time. Godmode supports GPT-3.5 and GPT-4, allowing users to leverage some of the most advanced AI models available today.

This platform enables users to automate tasks, generate dynamic content, and develop complex algorithms without requiring deep technical expertise. The interface is straightforward, catering to both beginners and experienced users. By offering tools that simplify the integration of AI into everyday tasks, Godmode provides practical solutions that save time and enhance productivity... Learn more about Godmode

Godmode Top Features

  • Autonomous Task Completion
  • Advanced Research and Analysis
  • Creative and Design Assistance
  • Real-Time Monitoring and Interaction
  • Scalability and Continuous Learning
  • Versatility Across Various Industries

Top Godmode Use Cases

  • Automated Research and Analysis
  • Creative Content Generation
  • Complex Task Automation
  • Customer Service and Engagement
  • Healthcare Applications
  • Finance and Investment Analysis
  • Educational Tools

All Godmode Products

  • Ai Agent

Read more: Godmode alternatives or Play AI vs Godmode.

MoneyPenny

4.4

MoneyPenny offers personalized call answering services that seamlessly integrate with your business, ensuring calls are handled as if by your own team.

Founded in 2000

About MoneyPenny

MoneyPenny truly personalizes how they answer calls. With a team of dedicated professionals enhanced by advanced technology, they understand your business and customers inside out, allowing them to answer calls as if they are part of your team. Their Virtual Receptionists are so skilled that callers will believe they are speaking directly with you.

They are the only provider who can genuinely claim to be a seamless extension of you and your team. Not only do they offer experienced personnel who work as if they are based within your business, but their proprietary technology enables them to answer calls with the same confidence and knowledge as you. Additionally, their Virtual Receptionist Service integrates seamlessly with all your favorite software... Learn more about MoneyPenny

MoneyPenny Top Features

  • 24/7 Call Answering
  • Personalized Service
  • Bespoke Call Handling Software
  • Real-Time Availability
  • Omnichannel Support
  • Advanced Call Recognition
  • CRM Integration
  • Free Trial and Flexible Plans

Top MoneyPenny Use Cases

  • 24/7 Customer Support
  • Appointment Scheduling and Management
  • Handling High Call Volumes
  • Personalized Customer Interaction
  • Lead Qualification and CRM Integration
  • VIP Call Handling and Spam Filtering
  • Omnichannel Communication
  • Enhanced Professional Image

Read more: MoneyPenny alternatives or Play AI vs MoneyPenny.

Ringly IO

Ringly IO combines AI calling technology with advanced analytics, offering businesses a comprehensive solution to enhance their customer service operations.

Founded in 2013

About Ringly IO

Ringly.io is a cutting-edge platform that integrates AI calling technology with advanced analytics, providing businesses with a comprehensive customer service solution. It offers a wide range of features and capabilities designed to enhance customer service operations and improve overall efficiency... Learn more about Ringly IO

Sample Ringly IO Agents

Ringly IO Pricing

Subscription plans range from $0 to $997

Ringly IO Top Features

  • 24/7 Call Answering
  • Advanced Call Routing
  • Real-Time Transcriptions
  • Appointment Scheduling
  • Automated Responses to Common Inquiries
  • Analytics and Reporting
  • Integration with CRM Systems
  • Text Messaging Capabilities
  • Spam Call Filtering
  • Scalable Infrastructure

Top Ringly IO Use Cases

  • 24/7 Customer Support
  • Appointment Scheduling
  • Lead Qualification and Management
  • Order Processing and Inquiries
  • Call Routing and Transfers
  • Text Message Follow-Ups
  • Spam Call Management
  • Real-Time Call Monitoring and Analytics
  • Scalability for Growing Businesses
  • Personalized Customer Interactions

All Ringly IO Products

  • AI Agent

Read more: Ringly IO alternatives or Play AI vs Ringly IO.

AnswerConnect

4.8

AnswerConnect provides dedicated customer experience specialists who are well-trained to handle all your phone calls and website chats.

Founded in 2002

About AnswerConnect

AnswerConnect employs highly-trained customer experience specialists who will manage all your phone calls and website chats from their distraction-free home offices.

The answer lies in connecting. Keep your business human with 24/7 live answering services from Pledge People, not bots... Learn more about AnswerConnect

Sample AnswerConnect Agents

AnswerConnect Top Features

  • 24/7 Live Answering
  • Custom Call Handling
  • Lead Qualification and Appointment Booking
  • Bilingual Service
  • Mobile App Integration
  • Live Chat Support

Top AnswerConnect Use Cases

  • 24/7 Live Answering Services
  • Virtual Receptionist Services
  • Lead Generation and Qualification
  • Appointment Scheduling
  • Bilingual Customer Support
  • CRM Integration and Call Data Management:

All AnswerConnect Products

  • Small Business Answering Service
  • Virtual Receptionist
  • After Hours Answering
  • 24/7 Live Answering
  • Bilingual Services
  • Call Forwarding
  • Customer Support Center & Specialists Services
  • Small Business Virtual Receptionist Services
  • Inbound Sales
  • Call Routing & Transfer

Who Uses AnswerConnect

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Read more: AnswerConnect alternatives or Play AI vs AnswerConnect.

AnswerFirst

4.6

AnswerFirst is the ideal partner for managing 24/7, after-hours, overflow, special projects, and any other situations requiring live answering combined with superior customer service.

Founded in 1998

About AnswerFirst

With over 20 years of experience, AnswerFirst’s talent and technology can cater to exclusive needs, delivering the precise results that companies require. This results in building lasting, productive, and profitable relationships with customers.

Maximize Business Opportunities with Live Answering Services

AnswerFirst’s live answering service and inbound call center solutions are designed to help businesses maximize opportunities and prepare for the unexpected. By answering calls, emails, web chats, social media inquiries, and SMS messages 24/7, AnswerFirst ensures businesses are always available to their customers... Learn more about AnswerFirst

AnswerFirst Top Features

  • 24/7 Live Answering
  • Customizable Call Handling
  • Bilingual Receptionists
  • Live Call Transferring
  • Overflow Call Handling
  • Message Taking
  • Appointment Scheduling
  • Full Legal Intake
  • Integrated Software Solutions

Top AnswerFirst Use Cases

  • 24/7 Customer Support
  • Appointment Scheduling
  • Lead Capture and Qualification
  • Overflow Call Handling
  • Bilingual Support
  • Order Processing
  • Message Taking and Relay
  • Virtual Receptionist Services
  • Emergency Response Handling

Read more: AnswerFirst alternatives or Play AI vs AnswerFirst.

DialogFlow

4.4

DialogFlow is Google's natural language understanding tool used for building conversational interfaces such as chatbots.

Founded in October, 2017

About DialogFlow

DialogFlow, developed by Google, is designed to enhance natural language processing, making it easy to add conversational user interfaces to mobile apps, websites, devices, bots, and interactive voice response systems.

The platform is available in two versions: DialogFlow CX for complex, large-scale enterprise solutions, and DialogFlow ES for straightforward, everyday conversational applications. This allows users to choose the edition that best fits their project’s needs in terms of complexity and scale... Learn more about DialogFlow

DialogFlow Top Features

  • Generative AI agent
  • Visual Flow Builder
  • Omnichannel Implementation
  • State-based Data Models
  • End-to-End Management

Top DialogFlow Use Cases

  • Voicebots for customer service
  • Chatbots for B2C conversations

All DialogFlow Products

  • Ai Agent

Who Uses DialogFlow

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Read more: DialogFlow alternatives or Play AI vs DialogFlow.

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Hammad Syed

Hammad Syed

Hammad Syed holds a Bachelor of Engineering - BE, Electrical, Electronics and Communications and is one of the leading voices in the AI voice revolution. He is the co-founder and CEO of PlayHT, now known as PlayAI.

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