The Best AI Voice Agents for Enterprise Choose from the top 5 AI voice agents with enterprise capabilities.

By Hammad Syed in Agents

May 17, 2024 11 min read
The Best AI Voice Agents for Enterprise

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When it comes to enhancing customer experience and streamlining workflow, nothing beats the power of AI voice agents. These advanced tools leverage artificial intelligence to provide high-quality, natural-sounding interactions. 

Today, we’ll look at the best AI voice agents for enterprises, exploring their benefits, key features, and the 5 best options for enterprise use. Whether you’re running a call center or creating content, there’s an AI voice agent ready to elevate your game.

What is an AI Voice Agent?

An AI voice agent is a tool powered by artificial intelligence that interacts with users through voice commands and responses. These agents are far more advanced than traditional voice assistants, which offer only basic features. 

AI voice agents come with advanced technologies like natural language processing (NLP), machine learning, and real-time response abilities. 

This allows them to handle a wide range of tasks, such as answering customer questions and automating workflows, making them very useful in many business settings.

These voice agents use complex algorithms and AI models to understand and respond accurately to what users say. They can interpret and generate human-like responses, thanks to large language models (LLMs) developed by companies like OpenAI. 

One impressive feature of AI voice agents is voice cloning. This technology lets businesses create custom voices that perfectly match their brand. 

Imagine a virtual assistant or an interactive voice response (IVR) system that sounds just like a chosen voice actor, providing a consistent and professional tone in all interactions.

AI voice agents are also great for providing AI voiceovers for various purposes. They can dub videos, create audiobooks, and generate natural-sounding dialogue for chatbots. 

These agents deliver high-quality results that improve the user experience. By using AI text and speech synthesis technologies, they offer a level of personalization and engagement that traditional methods couldn’t achieve.

Benefits of an AI Voice Agent

Using AI voice agents in a business can change the way you work and interact with your customers. They bring many benefits that can help your business run more smoothly and efficiently.

Improved Customer Support

One of the biggest advantages of AI voice agents is their ability to handle customer questions any time of the day or night. They provide real-time help without needing a human to step in. 

This means customers get quick and accurate answers to their questions, which makes them happier. 

For example, in a busy call center, AI voice agents can answer many calls at once, taking care of common questions and freeing up human agents to handle more complicated issues.

Cost Savings

AI voice agents can save your business a lot of money by automating tasks. By using these agents, you don’t need as many customer support staff, which reduces your operating costs. 

This is especially helpful for startups and small businesses that need to use their resources wisely. As your business grows, you can handle more customer interactions without having to hire more people.

The AI agents can scale up to meet the increased demand, maintaining consistent performance without adding extra costs.

Scalability

As your business grows, it’s important to be able to handle more operations smoothly. AI voice agents are designed to manage more interactions as your business expands. 

Whether you’re facing a rush of customer inquiries during a product launch or experiencing steady growth, these agents can scale up to meet the demand without losing the quality of service. 

This means your business can grow without the challenges that come with managing a larger customer support team.

Personalization

Personalization is key to building strong relationships with your customers. AI voice agents, with features like voice cloning and natural language processing, can provide highly personalized experiences. 

They can recognize returning customers, remember past interactions, and tailor responses to meet individual needs. This level of personalization makes customers feel valued and engaged. 

For instance, in eCommerce, an AI voice agent can recommend products based on what a customer has bought or looked at before, making the shopping experience better.

Efficiency

AI voice agents make your workflows more efficient by automating repetitive and time-consuming tasks. This allows your human employees to focus on more complex and creative tasks that require human insight. 

In industries like eCommerce and customer service, this can lead to significant improvements in how efficiently your business runs. 

For example, AI agents can handle routine questions, process transactions, and even help train new employees by providing consistent information and support. This not only boosts productivity but also makes your workforce more effective overall.

These agents also integrate well with other AI tools and platforms, such as APIs for various apps and software solutions. This means AI voice agents can fit into your existing workflows without needing major changes to your current processes. 

For example, suppose you integrate them with a CRM system. In that case, the AI voice agent can access customer data in real-time, providing relevant and timely responses that improve the customer experience.

The Best AI Voice Agents for Enterprise

1. PlayAI

PlayAI is one of the best AI voice agents for enterprises. It’s known for its high-quality text-to-speech (TTS) capabilities, which allow it to produce clear and natural-sounding voices. 

PlayAI supports multiple languages, making it a great choice for businesses that operate in different countries. 

Its user-friendly interface and large voice library let businesses create custom voices for various purposes, such as customer support and content creation. 

Using PlayAI in your daily operations can greatly improve how you communicate with customers and engage with them.

Pros:

  • High-quality realistic voices
  • Multiple language support
  • User-friendly interface
  • Extensive voice library

Cons:

  • Higher cost for premium features

Pricing: Free version available, Creator at $39/mo, and Unlimited at $99/mo

2. Eleven Labs

Eleven Labs is another top AI voice agent, excelling in advanced speech synthesis and real-time voice conversion. This AI platform helps businesses generate voices that sound incredibly human, providing a smooth and natural user experience. 

Eleven Labs is especially useful for interactive voice response (IVR) systems, chatbots, and virtual assistants where realistic voice interactions are important. 

Its ability to meet different business needs makes it a versatile tool for improving customer interactions.

Pros:

  • Advanced speech synthesis technology
  • Real-time voice conversion
  • Highly natural-sounding voices
  • Adaptable to various business needs

Cons:

  • Complex setup process
  • Requires significant computational resources

Pricing: Free version available, Starter at $5/mo, and Pro at $99/mo

3. MurfAI

MurfAI offers powerful and easy-to-use voice generation tools. Businesses can use MurfAI to create professional voiceovers for marketing, training, and other purposes. 

Its extensive voice library and customization options make it a popular choice for enhancing audio content. 

MurfAI’s AI tools also include fine-tuning features to ensure that the generated voices fit specific brand requirements. This makes it an ideal solution for businesses looking to improve their audio content.

Pros:

  • Versatile voice generation tools
  • Professional voiceover quality
  • Easy to use
  • Extensive voice library

Cons:

  • Limited language support
  • Higher costs for advanced features

Pricing: Free version available, Creator at $23/mo, and Business at $79/mo

4. Lovo

Lovo is known for its wide range of voice options and intuitive user interface. This AI-powered tool is perfect for content creators and businesses that want to boost their customer support and marketing efforts. 

Lovo’s generative AI capabilities allow for the creation of high-quality, natural-sounding voices for various applications, including podcasts and e-learning. Its support for multiple languages makes it appealing to global businesses.

Pros:

  • Wide range of voice options
  • Intuitive user interface
  • Generative AI capabilities
  • Multilingual support

Cons:

  • Some voices may sound robotic
  • Limited customer support options

Pricing: Free version available, Basic at $29/mo, and Pro at $48/mo

5. Speechify

Speechify is famous for its text-to-speech conversion and accessibility features. It can turn written content into engaging audio, making it perfect for businesses that want to make their content more accessible. 

Speechify’s integrations with popular platforms like Microsoft and Amazon enhance its functionality, making it easy to incorporate into existing workflows. 

Whether you need transcription, audiobooks, or video generation, Speechify offers reliable and high-quality solutions.

These AI voice agents each bring unique strengths to the table, making them invaluable tools for enterprises looking to enhance communication, support, and content creation.

Pros:

  • Excellent text-to-speech conversion
  • Accessibility features
  • Integrations with popular platforms
  • High-quality audio output

Cons:

  • Higher pricing for premium features
  • Limited customization options

Pricing: Free version available, Premium at $139/year​

Key Features to Look For

When choosing an AI voice agent for your enterprise, consider the following key features:

  1. Voice Quality: High-quality, natural-sounding voices are essential for providing a seamless user experience.
  2. Language Support: Multilingual capabilities are crucial for businesses operating in diverse markets.
  3. Customization Options: The ability to create custom voices that align with your brand can enhance personalization and engagement.
  4. Integration Capabilities: Ensure the AI voice agent can integrate with your existing systems, such as CRM, IVR, and other enterprise applications.
  5. Data Security: Protecting user data is paramount, so choose an AI voice agent that prioritizes data privacy and security.
  6. Scalability: The agent should be able to scale with your business needs, handling increased interaction volumes without compromising performance.

Limitations and Challenges

While AI voice agents offer numerous benefits, they also come with certain limitations and challenges:

  1. Accuracy: Understanding diverse accents and dialects can be challenging for some AI voice agents, leading to occasional misinterpretations.
  2. Data Privacy: Ensuring data security and privacy is crucial, especially when handling sensitive customer information.
  3. Maintenance and Updates: AI voice agents require regular updates and maintenance to stay current with evolving technology and user expectations.
  4. Latency: Real-time response capabilities are vital, but high latency can disrupt the user experience.
  5. Costs: Although AI voice agents can save costs in the long run, the initial investment and ongoing expenses for advanced features can be significant.

To mitigate these challenges, it’s important to choose a reliable provider that offers robust support and regular updates. 

Additionally, fine-tuning the AI models to your specific needs can help improve accuracy and performance.

Embrace the Future of AI Voice Agents with PlayAI Today

If you’re looking for an AI voice agent that delivers realistic, natural-sounding voices, PlayAI is a top choice. 

With its advanced text-to-speech capabilities and user-friendly interface, PlayAI makes it easy to integrate high-quality voice interactions into your business. 

Whether you need a custom voice for your brand or seamless multilingual support, PlayAI has you covered. Don’t miss out on the opportunity to enhance your customer interactions and streamline your operations with PlayAI. 

Try PlayAI today and experience the future of AI voice agents!

What are some specific use cases for AI voice agents in enterprises?

AI voice agents can be used in many ways within businesses. One common use is in customer support, where they handle questions and provide real-time help. They also work in call centers, automating routine tasks. 

Additionally, businesses use them for creating content, such as providing AI voiceovers for marketing videos, social media posts, and dubbing content into different languages like English. 

These agents also help with training programs by offering consistent and personalized training modules.

How does automation with AI voice agents enhance business operations?

Automation with AI voice agents makes business operations smoother by handling repetitive and time-consuming tasks. This includes automating customer support interactions, processing transactions, and managing appointment bookings. 

By taking over these tasks, AI voice agents allow human employees to focus on more strategic and creative work. This leads to increased efficiency, reduced costs, and better overall productivity. 

For example, businesses can use AI-generated templates to quickly respond to common questions, saving time and resources.

How does conversational AI differ from traditional chatbots?

Conversational AI, powered by advanced AI models like ChatGPT, goes beyond traditional chatbots by understanding and generating human-like responses.

Traditional chatbots follow scripts and often struggle with complex questions. 
In contrast, conversational AI handles more varied and detailed interactions, making conversations more natural and engaging. 

It learns from interactions, improves over time, and provides personalized responses, which makes it perfect for enhancing customer experiences in various business applications.

What should businesses consider when evaluating the best AI voice generators?

When looking at the best AI voice generators, businesses should think about voice quality, customization options, language support, and how well they integrate with other systems. 

High-quality, natural-sounding voices are essential for good communication. Customization options, like those offered by PlayAI, let businesses create voices that match their brand. 

Language support ensures the AI voice generator can serve a diverse audience. Integration capabilities, including APIs, make sure the voice generator fits smoothly into existing workflows. Pricing is also important to ensure the solution fits the budget.

How can AI voice agents assist with content creation and video editing?

AI voice agents can greatly improve content creation and video editing. They provide high-quality voiceovers for marketing videos, social media content, and training materials. 

Using AI-generated voices, businesses can create engaging and professional audio content without hiring voice actors. These agents can also automate dubbing, allowing content to be translated and voiced in different languages efficiently. 

In video editing, AI voice agents can synchronize voiceovers with visual content, streamline editing tasks, and ensure consistency across multiple videos.

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Hammad Syed

Hammad Syed

Hammad Syed holds a Bachelor of Engineering - BE, Electrical, Electronics and Communications and is one of the leading voices in the AI voice revolution. He is the co-founder and CEO of PlayHT, now known as PlayAI.

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