The Rise and Different Use Cases for AI Phone Calls See how AI is transforming phone calls to understand and respond to human speech with technology.

By Hammad Syed in TTS

May 29, 2024 9 min read
The Rise and Different Use Cases for AI Phone Calls

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I remember when making phone calls was all about dialing a number and hoping the person on the other end would pick up. 

Now, we’re stepping into an era where AI, or artificial intelligence, is changing how we think about calls, making them smarter, more efficient, and sometimes, a bit too futuristic for comfort.

How AI phone calls work`

Have you ever wondered how your phone can understand you when you say, “Call Mom”? That’s AI at work. 

AI in phone calls uses technologies like voice recognition and natural language processing, which are fancy ways of saying the AI can understand and respond to human speech. 

These AI tools, developed by companies like OpenAI (yes, the folks behind ChatGPT), make it possible for our devices to interpret English, Spanish, or any language you throw at them, and then perform tasks in real-time, like making calls or sending voicemails.

Benefits of AI phone calls

The advantages of incorporating AI into phone communications are not just numerous; they’re transformative, especially when I think about the times I’ve seen them in action. 

For one, they drastically cut down on the mundane, letting businesses like mine automate the scheduling of meetings or the sorting of customer inquiries through an AI chatbot. 

This isn’t merely a convenience—it reshapes the landscape of customer interaction, making every call an opportunity to impress and satisfy.

Beyond the automation of tasks, AI voice technology has the power to stay awake and alert 24/7. 

This means that when a small business doors close for the day, its AI assistant doesn’t. It’s there, ready to assist, guide, and resolve issues for customers at any hour. 

This relentless availability helps in not just solving problems but in building a brand known for reliability and responsiveness.

Moreover, AI phone systems come with the capability to learn and adapt. Unlike a traditional call center setup, where scripts can make interactions feel impersonal and rigid, AI can provide personalized experiences to callers. 

It remembers past interactions, making customers feel recognized and valued. This level of personalization, powered by AI, isn’t just about answering calls; it’s about connecting with people on a level that fosters loyalty and trust.

Current applications in different industries

When I look at how AI phone calls are being implemented across different sectors, the diversity of applications is striking.

In healthcare, the impact is deeply personal. AI-powered reminders for medications or upcoming appointments are more than just alerts; they are lifelines for many, ensuring treatments are followed through and health is prioritized. 

This application of AI demonstrates a commitment to patient care that extends beyond the clinic or hospital, reaching into the daily lives of individuals to support their well-being.

In the financial sector, the application of AI is equally impactful but in a different way. AI systems monitor account activities in real time, providing alerts for unusual transactions that could indicate scams. 

This vigilance helps protect not just money, but also the peace of mind of countless individuals who might otherwise fall prey to sophisticated financial scams. 

It’s a testament to how AI technology is being leveraged to create safer financial environments for everyone.

Beyond healthcare and finance, AI phone calls serve as a bridge connecting loved ones in more meaningful ways. 

For example, voice cloning technology can help people hear a message in the voice of a family member, even if they’re miles apart or unable to speak directly. 

This application of AI voice technology isn’t just innovative; it’s profoundly human, tapping into the emotional connections that define our relationships. 

It’s a reminder that behind every call, every reminder, or alert, there’s a person seeking connection, reassurance, and support.

Also, the openness of AI technology, especially through open-source platforms, invites a world of possibilities for customization and integration. 

Whether it’s refining the AI voice to sound more comforting during sensitive calls or integrating chatbots into social media platforms to directly connect with users, the openness of AI technology means it can be tailored to meet the unique needs of any sector, any business, or any family.

In combating the ever-persistent issue of robocalls, AI phone systems offer a beacon of hope. By distinguishing between legitimate calls and those intended to deceive or annoy, AI is at the forefront of defending our peace and privacy. 

It’s about turning the tide against disruption and reclaiming the integrity of our phone lines. 

Through these diverse applications, AI phone technology demonstrates its capacity to not only transform how businesses operate but how society at large communicates, connects, and cares for one another.

Challenges and limitations

Dealing with AI in phone calls, I’ve come to see how tricky it can be, especially with keeping private stuff safe. 

Every time an AI helps with calls, it handles important info that you wouldn’t want getting out. This means there’s always a chance that this info could be stolen or used in ways it shouldn’t be. 

Plus, with the technology getting so good at copying people’s voices, it’s opened up a whole new way for tricksters to scam people over the phone. 

I’ve even had friends tell me about getting calls that sound exactly like someone they know, asking for money or personal details. 

It’s a clear sign that, even though AI can do a lot of cool things, it can also be used in not-so-great ways by people looking to take advantage.

Ethical considerations

As I think more about how AI is changing the way we use phones, I can’t help but notice the ethical questions that come up. It feels like we’re walking a very thin line. 

On one hand, AI can make our lives so much easier and better. On the other hand, it can also step into areas where it shouldn’t, like invading our privacy or tricking us. 

Plus, as AI starts doing jobs that people used to do, like answering calls in a call center or helping customers, I wonder what will happen to those workers. 

Big companies, such as Microsoft, are really pushing AI forward. They’re investing a lot of money and effort into it. But they, and we, have to think carefully about making sure AI does more good than harm. 

We have to make sure it helps us without taking away people’s jobs or causing other problems. It’s really important to find a way to let AI help us without forgetting about being fair and keeping things right.

Future of AI phone calls

Looking into the future, I see endless possibilities for AI in making phone calls better. 

I’m really excited about the idea that AI might soon figure out why I’m calling someone before I even say anything. This could make talking to each other much easier than we can imagine right now. 

I’m also looking forward to being able to make calls directly from social media apps like TikTok and Instagram, thanks to AI. This means we could talk to each other without any trouble getting in the way. 

What’s even more interesting is how AI might be able to understand how we feel when we’re talking on the phone. It could then change how it talks to us to not just give us information but also show us it understands how we feel.

Experience realistic AI voices with PlayHT

You know, if you like all this talk about AI phone calls and how they’re changing the game, then PlayHT’s natural sounding AI voices maybe a good fit for you.

If you’re into creating ai-generated voices or even exploring voice cloning for various use cases, PlayHT is something you should check out. 

It’s fascinating how it simplifies the process, making it accessible even to folks who aren’t tech wizards. Whether it’s personal projects or enhancing customer experiences, PlaHT offers a range of options. 

So, why not give it a whirl? Try PlayHT for all your AI voice generation needs; it might just be the tool you’ve been looking for.

How does AI technology keep scammers from calling my phone number?

Yes, AI technology is really good at keeping your phone number safe from scammers. It looks at the patterns of calls and knows which numbers are used for scams. Then, it can stop those calls before they even get to you. This means you’ll get fewer unwanted calls and have a lower chance of getting tricked by a scam.

How much does it cost to use AI for handling customer support calls?

The cost of using AI to help with customer support calls varies based on how big your business is and what you need it for. Small businesses can find affordable options that take care of basic questions and make customers happier without spending a lot of money. Bigger businesses might spend more to get AI tools that do more things.

How does AI make customers happier with my business?

AI can make customers a lot happier because it answers their questions fast and well, like PlayAI. An AI helper can talk to lots of people at the same time, which means less waiting for everyone. This lets your staff deal with the harder questions, making sure every customer feels important and taken care of.

Are there new ways AI can help my business through phone calls?

Yes! There are always new ways AI is helping businesses through phone calls. Now, AI can even understand how a customer feels during a call and change how it talks to them. This can help you quickly fix problems for customers who aren’t happy. Using AI like this can make your business stand out for being really caring and smart.

How does AI stop scammers from bothering my customers?

AI fights off scammers by studying lots of information about which calls are phone scams. If it notices a call is like those scams, it can block that call or warn the person getting the call. This way, scammers find it much harder to trick your customers, keeping everyone’s trust in your business strong.

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Hammad Syed

Hammad Syed

Hammad Syed holds a Bachelor of Engineering - BE, Electrical, Electronics and Communications and is one of the leading voices in the AI voice revolution. He is the co-founder and CEO of PlayHT, now known as PlayAI.

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