Yellow AI is a conversational AI platform that automates customer engagement and support for businesses.
No agent sample available
Soundhound AI independent voice AI platform connects people to brands through customized conversational experiences, voice-enabling products and services.
Yellow.ai, originally known as Yellow Messenger, is a global enterprise headquartered in San Mateo, California, focusing on automating customer service. Founded in 2016, the company provides an AI platform designed to enhance customer support across chat and voice channels. This technology allows businesses to offer round-the-clock support, improving customer interactions without constant human oversight.
The platform integrates effortlessly with existing business infrastructure and is compatible across various communication channels, including social media, messaging apps, and company websites. Yellow.ai utilizes advanced natural language processing and machine learning to accurately understand and respond to customer queries. This not only streamlines the handling of large volumes of interactions but also tailors the customer experience to individual needs, increasing satisfaction and loyalty.
As it continues to grow, Yellow.ai is helping companies worldwide redefine their customer service strategies, making them more efficient and effective. With its commitment to innovation and scalability, Yellow.ai is a leader in the shift towards automated customer service solutions. The company’s AI agents are equipped to manage multiple tasks, from solving user issues to processing transactions, demonstrating Yellow.ai’s role in transforming traditional customer service models into dynamic, automated systems.
Website: | https://yellow.ai/ |
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Founded in: | 2016 |
Founder: | Raghu Ravinutala, Jaya Kishore Reddy Gollareddy, Rashid Khan |
CEO: | Raghu Ravinutala |
Address: | San Mateo, California, USA |
Phone: | 91 77606 86246 |
Email: | [email protected] |
Live Chat: | Yes |
SoundHound’s independent voice AI platform enables brands to create customized conversational experiences that voice-enable products, services, and apps, while providing companies with valuable data and analytics for enhanced control and brand ownership of the customer experience.
SoundHound AI offers AI IVR, AI phone call, AI Answering Service, AI Receptionist, and AI Telemarketing solutions tailored to various industries,, delivering real business value by elevating customer experiences. These solutions improve user interactions, customer connections, and brand value through a truly conversational interface, ensuring a seamless and engaging experience for users.
Businesses can create a brand-owned user experience for their products or services, free from the interference of Big Tech, allowing for a more authentic connection with customers. By leveraging data analytics, companies can drive product improvements and create deeper, more personalized experiences, gaining valuable insights to enhance their offerings.
SoundHound AI supports 25 languages and understands regional accents and language variations, ensuring effective communication with users worldwide. With over a decade of development, SoundHound AI’s platform is revolutionary in its ability to understand speech and yet beautifully simple in its responses, providing a powerful and intuitive voice AI solution for businesses.
Website: | https://www.soundhound.com/ |
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Founded in: | 2005 |
Founder: | Keyvan Mohajer, Majid Emami, James Hom |
CEO: | Keyvan Mohajer |
Address: | Santa Clara, California, USA |
Phone: | 1(408) 441-3200 |
Email: | [email protected] |
Live Chat: | Yes |
We've compared price, features, voice samples, and more, and Yellow AI is a better alternative to Soundhound AI
If you are looking to invest in either Yellow AI or Soundhound AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
Compare Yellow AI vs Soundhound AI subscription plans and pricing. Please check each website for the most updated information.
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Enterprise | Contact Support | Contact Support |
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A side-by-side comparison of Yellow AI vs Soundhound AI features
Yellow AI Features |
Soundhound AI Features |
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Dynamic Automation Platform (DAPBuilt on a multi-LLM architecture, this platform continuously trains on billions of conversations, enabling it to automate interactions across various channels with high accuracy and reduced operational costs |
Speech-to-Meaning® TechnologyThis proprietary technology processes speech and interprets meaning simultaneously, delivering faster and more accurate results than traditional two-step processes. It ensures real-time comprehension and response, enhancing conversational experiences |
Human-like InteractionLeveraging advanced NLP and generative AI technologies, Yellow.ai offers conversational AI that can deliver empathetic and context-aware interactions, providing a human-like conversational experience across multiple channels |
Deep Meaning Understanding®SoundHound's AI can handle complex queries by understanding the user’s intent and addressing multiple questions in one interaction. This allows for nuanced and contextually relevant responses, improving the overall user experience |
Enterprise-grade SecurityYellow.ai is committed to security with certifications like ISO, HIPAA, SOC2, and GDPR, ensuring that data handling and interactions are secure and compliant with global standards |
Dynamic Interaction™The multimodal interface provides instant audiovisual feedback, enabling users to interact using both voice and touchscreen. This feature ensures that users receive real-time updates and can modify their queries dynamically |
Zero Setup Bot DeploymentThe platform enables rapid deployment of bots with minimal setup required, allowing businesses to quickly upload documents, connect to desired channels, and simulate customer journeys |
End-to-End Voice AI Tech StackSoundHound offers a comprehensive suite of voice AI technologies, including Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Text-to-Speech (TTS), and customizable wake words. This tech stack provides robust and scalable solutions for various applications |
Generative AI-powered Dynamic ChatThis feature allows for goal-driven conversations where the chat is dynamically crafted in real-time based on user inputs, enhancing engagement and efficiency in tasks like lead generation and CRM integration |
Edge and Cloud ConnectivityThe platform supports on-device processing with optional cloud connectivity, ensuring high performance and data privacy. Users can access voice AI capabilities even without internet connectivity, making it suitable for diverse environments |
Advanced AnalyticsYellow.ai provides detailed analytics on bot interactions, offering insights into performance and customer engagement that help drive data-driven decision-making |
Custom Domains and CommandsBusinesses can create custom voice domains and commands tailored to their specific needs, allowing for highly personalized and effective voice interactions. This customization helps in delivering unique brand experiences |
Multi-Channel SupportThe AI agent can interact with customers across various platforms—chat, email, social media, or voice calls—ensuring a consistent and efficient support experience irrespective of the communication channel |
Multilingual SupportSoundHound supports over 25 languages, catering to a global audience with diverse linguistic needs. This broad language support ensures that the AI can interact effectively with users worldwide |
Vehicle IntelligenceThis domain enables users to access car manual information using natural speech, providing instant answers to questions about vehicle functionality, maintenance, and repairs. This feature enhances the in-car experience by making information easily accessible and hands-free |
Most apps in this space have similar use cases but you can compare Yellow AI vs Soundhound AI use cases if you were looking for something unique.
Yellow AI Use Cases |
Soundhound AI Use Cases |
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Conversational Service CloudTransform customer support with automation and personalized interactions. |
Automotive Voice AssistantsEnhancing in-car user experience with hands-free, voice-activated controls. |
Conversational Commerce CloudBoost sales through engaging conversational commerce. |
Smart Device IntegrationVoice-enabling smart home devices and IoT products. |
Conversational EX CloudEnhance and elevate the employee experience seamlessly. |
Customer Service and Contact CentersAutomating customer service inquiries and support tasks. |
Restaurant Ordering SystemsStreamlining the ordering process in fast-casual and quick-service restaurants. |
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Hospitality ServicesEnhancing guest experiences in hotels and other hospitality settings. |
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Mobile AppsProviding hands-free access and enhancing app functionality. |
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Retail and E-commerceFacilitating voice-activated shopping and customer assistance. |
See which companies trust Yellow AI & Soundhound AI for all their generative AI needs.
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See how Yellow AI vs Soundhound AI stack up by what users think of them.
What I like about Yellow AI is that it gives our customers a human like experience whenever they communicate with us. It has really helped my brand and my customer support team. The team found it very easy to configure and we use it frequently.
Flow of conversations are highly customizable with ease of use from the backend. It takes a while for this to be learned but it does provide wonders when one gets familiar with it. Integratable with ticketing platform such as Zendesk.
The AI technology built in the system is way powerful, acts like a friend give, helps us to choose better, provides good suggestions, the conversation surely help customer experience for expanding the business. Surely it does help in expansion of business.
Soundhound AI not reviewed yet.