About Yellow AI
Yellow.ai, originally known as Yellow Messenger, is a global enterprise headquartered in San Mateo, California, focusing on automating customer service. Founded in 2016, the company provides an AI platform designed to enhance customer support across chat and voice channels. This technology allows businesses to offer round-the-clock support, improving customer interactions without constant human oversight.
The platform integrates effortlessly with existing business infrastructure and is compatible across various communication channels, including social media, messaging apps, and company websites. Yellow.ai utilizes advanced natural language processing and machine learning to accurately understand and respond to customer queries. This not only streamlines the handling of large volumes of interactions but also tailors the customer experience to individual needs, increasing satisfaction and loyalty.
As it continues to grow, Yellow.ai is helping companies worldwide redefine their customer service strategies, making them more efficient and effective. With its commitment to innovation and scalability, Yellow.ai is a leader in the shift towards automated customer service solutions. The company’s AI agents are equipped to manage multiple tasks, from solving user issues to processing transactions, demonstrating Yellow.ai’s role in transforming traditional customer service models into dynamic, automated systems.
| Website: | https://yellow.ai/ |
|---|---|
| Founded in: | 2016 |
| Founder: | Raghu Ravinutala, Jaya Kishore Reddy Gollareddy, Rashid Khan |
| CEO: | Raghu Ravinutala |
| Address: | San Mateo, California, USA |
| Phone: | 91 77606 86246 |
| Email: | [email protected] |
| Live Chat: | Yes |
About EchoWin
Echowin is an all-in-one AI call answering and workflow automation platform designed to help businesses of all sizes automate their incoming phone calls, enhancing efficiency and customer satisfaction.
| Website: | https://echo.win/ |
|---|---|
| Founded in: | 2022 |
| Founder: | Ashish Ghimire, Aayush Lamichhane, Kaushal Subedi |
| CEO: | Kaushal Subedi |
| Address: | Austin, Texas, USA |
| Phone: | (820) 345-5040 |
| Email: | [email protected] |
| Live Chat: | No |
Yellow AI is a better alternative to EchoWin
We've compared price, features, voice samples, and more, and Yellow AI is a better alternative to EchoWin
Compare Yellow AI Product Suite vs EchoWin
If you are looking to invest in either Yellow AI or EchoWin and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- Dynamic Automation Platform (DAP)
- No-code builder
- DynamicNLPTM
- Integrations
- Analytics
- Omnichannel
- Voice & calls
- Text & instant messaging
- Automated emails
- AI Agent
Yellow AI vs EchoWin Pricing
Compare Yellow AI vs EchoWin subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Free | $0 | $0 |
| Enterprise | Contact Support | Contact Support |
| Monthly Price | Yearly Price | |
| echowin | $29.99 | $299.88 |
| echowin Pro | $49.99 | $499.80 |
| echowin Agency | $499.99 | $4,999.80 |
Yellow AI vs EchoWin Features Comparison
A side-by-side comparison of Yellow AI vs EchoWin features
Yellow AI Features |
EchoWin Features |
|---|---|
Dynamic Automation Platform (DAPBuilt on a multi-LLM architecture, this platform continuously trains on billions of conversations, enabling it to automate interactions across various channels with high accuracy and reduced operational costs |
24/7 AvailabilityEchowin ensures that customer calls are answered at all times, providing round-the-clock support without the need for additional staff. This helps businesses offer consistent and reliable customer service. |
Human-like InteractionLeveraging advanced NLP and generative AI technologies, Yellow.ai offers conversational AI that can deliver empathetic and context-aware interactions, providing a human-like conversational experience across multiple channels |
Smart Call HandlingThe platform features advanced call management capabilities, including smart transfers that direct callers to the appropriate department or individual based on their needs, and call cleaner technology to automatically end spam and robocalls. |
Enterprise-grade SecurityYellow.ai is committed to security with certifications like ISO, HIPAA, SOC2, and GDPR, ensuring that data handling and interactions are secure and compliant with global standards |
Scenario BuilderEchowin’s no-code Scenario Builder allows businesses to create dynamic call flows easily, enabling customized interactions and workflows without requiring any programming skills. |
Zero Setup Bot DeploymentThe platform enables rapid deployment of bots with minimal setup required, allowing businesses to quickly upload documents, connect to desired channels, and simulate customer journeys |
Live Transcripts and Call SummariesThe AI provides real-time call transcripts and detailed post-call summaries, helping businesses monitor interactions and gain insights into customer behavior and call performance. |
Generative AI-powered Dynamic ChatThis feature allows for goal-driven conversations where the chat is dynamically crafted in real-time based on user inputs, enhancing engagement and efficiency in tasks like lead generation and CRM integration |
Google Calendar IntegrationEchowin integrates with Google Calendar to handle scheduling, allowing callers to book appointments directly through the AI, streamlining the appointment setting process. |
Advanced AnalyticsYellow.ai provides detailed analytics on bot interactions, offering insights into performance and customer engagement that help drive data-driven decision-making |
Text MessagingThe platform can send important information to callers via text messages, including links, addresses, and scheduling details, enhancing communication and customer convenience. |
Multi-Channel SupportThe AI agent can interact with customers across various platforms—chat, email, social media, or voice calls—ensuring a consistent and efficient support experience irrespective of the communication channel |
Integration with 6000+ ApplicationsThrough Zapier, Echowin integrates with over 6000 business applications, enabling seamless automation of workflows and connectivity with existing business systems. |
ScalabilityEchowin is designed to scale with business growth, handling increased call volumes and multiple simultaneous calls without compromising service quality |
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Actionable Insights and AnalyticsBusinesses can access detailed analytics and actionable insights from call data, helping them understand customer needs, improve service quality, and make informed decisions. |
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Customizable AI Voices and PersonasUsers can choose from over 25 AI-powered voices and customize the agent’s persona to match their brand’s identity, enhancing the customer interaction experience. |
Yellow AI vs EchoWin Use Cases
Most apps in this space have similar use cases but you can compare Yellow AI vs EchoWin use cases if you were looking for something unique.
Yellow AI Use Cases |
EchoWin Use Cases |
|---|---|
Conversational Service CloudTransform customer support with automation and personalized interactions. |
24/7 Customer SupportProviding continuous customer service to handle inquiries and support requests outside of business hours. |
Conversational Commerce CloudBoost sales through engaging conversational commerce. |
Appointment SchedulingAutomating the process of booking, modifying, and canceling appointments. |
Conversational EX CloudEnhance and elevate the employee experience seamlessly. |
Lead Qualification and ManagementCapturing and qualifying leads through phone interactions. |
Order Processing and InquiriesManaging phone orders and answering product-related questions. |
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Call Routing and TransfersDirecting calls to the appropriate department or individual based on the caller’s needs. |
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Text Message Follow-UpsSending important information to customers via text messages during or after a call. |
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Spam Call ManagementReducing the impact of spam and robocalls on business operations. |
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Real-Time Call Monitoring and AnalyticsMonitoring call interactions and gaining insights into customer behavior. |
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Scalability for Growing BusinessesManaging increased call volumes as the business expands. |
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Personalized Customer InteractionsEnhancing customer experience through personalized interactions. |
Yellow AI vs EchoWin Clients
See which companies trust Yellow AI & EchoWin for all their generative AI needs.
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Yellow AI vs EchoWin Reviews
See how Yellow AI vs EchoWin stack up by what users think of them.
"Changing the way customers interact with brands!"
What I like about Yellow AI is that it gives our customers a human like experience whenever they communicate with us. It has really helped my brand and my customer support team. The team found it very easy to configure and we use it frequently.
"Conversational Ai doing wonders on engagement and overall experience to our customers."
Flow of conversations are highly customizable with ease of use from the backend. It takes a while for this to be learned but it does provide wonders when one gets familiar with it. Integratable with ticketing platform such as Zendesk.
"Friend like experience, Give suggestion and help us choose better jut like friend."
The AI technology built in the system is way powerful, acts like a friend give, helps us to choose better, provides good suggestions, the conversation surely help customer experience for expanding the business. Surely it does help in expansion of business.
EchoWin not reviewed yet.
