Yellow AI
Yellow AI is a conversational AI platform that automates customer engagement and support for businesses.
No agent sample available
Calldesk.AI
Calldesk automates repetitive customer service calls with AI voice agents, enhancing productivity and customer satisfaction while freeing up human agents for more valuable interactions.
About Yellow AI
Yellow.ai, originally known as Yellow Messenger, is a global enterprise headquartered in San Mateo, California, focusing on automating customer service. Founded in 2016, the company provides an AI platform designed to enhance customer support across chat and voice channels. This technology allows businesses to offer round-the-clock support, improving customer interactions without constant human oversight.
The platform integrates effortlessly with existing business infrastructure and is compatible across various communication channels, including social media, messaging apps, and company websites. Yellow.ai utilizes advanced natural language processing and machine learning to accurately understand and respond to customer queries. This not only streamlines the handling of large volumes of interactions but also tailors the customer experience to individual needs, increasing satisfaction and loyalty.
As it continues to grow, Yellow.ai is helping companies worldwide redefine their customer service strategies, making them more efficient and effective. With its commitment to innovation and scalability, Yellow.ai is a leader in the shift towards automated customer service solutions. The company’s AI agents are equipped to manage multiple tasks, from solving user issues to processing transactions, demonstrating Yellow.ai’s role in transforming traditional customer service models into dynamic, automated systems.
| Website: | https://yellow.ai/ |
|---|---|
| Founded in: | 2016 |
| Founder: | Raghu Ravinutala, Jaya Kishore Reddy Gollareddy, Rashid Khan |
| CEO: | Raghu Ravinutala |
| Address: | San Mateo, California, USA |
| Phone: | 91 77606 86246 |
| Email: | [email protected] |
| Live Chat: | Yes |
About Calldesk.AI
Calldesk has revolutionized customer service for businesses by leveraging AI-powered voice agents. Automate repetitive customer service calls with AI IVR, AI Receptionist, and AI Answering Service, allowing your teams to focus on high-touch interactions and improve customer satisfaction. By digitizing inbound AI phone call interactions, simple requests can be processed without involving human agents, thus increasing productivity. Automation helps divide the cost of handling calls and manage conversations either partially or end-to-end, making it easier to absorb call spikes with 24/7 voice agent support.
This approach frees up your team’s time for more valuable interactions, saving thousands of work hours by automating low-value tasks and improving team well-being. It also creates a memorable customer experience, turning unsatisfied customers into brand ambassadors. Empower your customers with a self-service phone channel that provides 24/7 availability, removing irritants from their journey and boosting overall satisfaction.
Enhance your contact center by combining human and AI capabilities, such as AI Telemarketing, to offer the best experience to callers, maximizing team productivity, and exceeding operational goals. This transformation not only differentiates your brand but also creates long-lasting memorable experiences for your customers.
| Website: | https://calldesk.ai/ |
|---|---|
| Founded in: | 2015 |
| Founder: | Vincent Gire, Aimé Dushimire |
| CEO: | Vincent Gire |
| Address: | rue de Ponthieu, Paris, France |
| Phone: | 33 (0)1 86 26 99 01 |
| Email: | [email protected] |
| Live Chat: | No |
Yellow AI is a better alternative to Calldesk.AI
We've compared price, features, voice samples, and more, and Yellow AI is a better alternative to Calldesk.AI
Compare Yellow AI Product Suite vs Calldesk.AI
If you are looking to invest in either Yellow AI or Calldesk.AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- Dynamic Automation Platform (DAP)
- No-code builder
- DynamicNLPTM
- Integrations
- Analytics
- Omnichannel
- Voice & calls
- Text & instant messaging
- Automated emails
- AI Agent
Yellow AI vs Calldesk.AI Pricing
Compare Yellow AI vs Calldesk.AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Free | $0 | $0 |
| Enterprise | Contact Support | Contact Support |
| Monthly Price | Yearly Price | |
| Contact Support |
Yellow AI vs Calldesk.AI Features Comparison
A side-by-side comparison of Yellow AI vs Calldesk.AI features
Yellow AI Features |
Calldesk.AI Features |
|---|---|
Dynamic Automation Platform (DAPBuilt on a multi-LLM architecture, this platform continuously trains on billions of conversations, enabling it to automate interactions across various channels with high accuracy and reduced operational costs |
Natural Language Processing (NLP)Calldesk’s AI voice agents leverage advanced NLP to understand and process natural language, allowing for smooth, conversational interactions with callers. This ensures that callers are understood and directed appropriately without the need for complex menu systems |
Human-like InteractionLeveraging advanced NLP and generative AI technologies, Yellow.ai offers conversational AI that can deliver empathetic and context-aware interactions, providing a human-like conversational experience across multiple channels |
Quick DeploymentCalldesk voice agents can be deployed in a matter of days, not months. This rapid setup is made possible through an ergonomic Studio platform, which simplifies the building and deployment process |
Enterprise-grade SecurityYellow.ai is committed to security with certifications like ISO, HIPAA, SOC2, and GDPR, ensuring that data handling and interactions are secure and compliant with global standards |
Cost EfficiencyThe AI voice agents significantly reduce the cost per call by automating repetitive tasks and handling large volumes of calls efficiently. This allows human agents to focus on more complex, high-value interactions |
Zero Setup Bot DeploymentThe platform enables rapid deployment of bots with minimal setup required, allowing businesses to quickly upload documents, connect to desired channels, and simulate customer journeys |
High Understanding RateThe platform uses a best-of-breed architecture to achieve high comprehension rates, even in challenging scenarios involving accents, breaks, or ambient noise. This ensures that conversations remain smooth and effective |
Generative AI-powered Dynamic ChatThis feature allows for goal-driven conversations where the chat is dynamically crafted in real-time based on user inputs, enhancing engagement and efficiency in tasks like lead generation and CRM integration |
Real-Time Monitoring and SupervisionThe Calldesk Studio provides tools for monitoring and supervising voice agents. Users can access detailed statistics, read call transcripts, and quickly adapt the behavior of voice agents to meet daily challenges and improve performance |
Advanced AnalyticsYellow.ai provides detailed analytics on bot interactions, offering insights into performance and customer engagement that help drive data-driven decision-making |
Multi-Language SupportCalldesk’s technology supports 29 languages natively, making it a versatile solution for businesses with a global customer base. This feature ensures that customers can interact with the voice agents in their preferred language |
Multi-Channel SupportThe AI agent can interact with customers across various platforms—chat, email, social media, or voice calls—ensuring a consistent and efficient support experience irrespective of the communication channel |
Pre-Optimized Use CasesThe platform offers a variety of pre-optimized use cases based on millions of real-life conversations. These include caller identification, natural language IVR, appointment scheduling, customer file follow-up, and more. This helps businesses quickly implement effective solutions tailored to their specific needs |
Seamless Handover to Human AgentsWhen the AI voice agent encounters a query it cannot handle, it seamlessly hands over the call to a human agent, ensuring continuity and maintaining a high level of customer satisfaction |
Yellow AI vs Calldesk.AI Use Cases
Most apps in this space have similar use cases but you can compare Yellow AI vs Calldesk.AI use cases if you were looking for something unique.
Yellow AI Use Cases |
Calldesk.AI Use Cases |
|---|---|
Conversational Service CloudTransform customer support with automation and personalized interactions. |
Caller IdentificationQuickly identifying callers to access their accounts and provide personalized service. |
Conversational Commerce CloudBoost sales through engaging conversational commerce. |
Natural Language IVREliminating the need for complex and tedious number-based IVR systems. |
Conversational EX CloudEnhance and elevate the employee experience seamlessly. |
Demand PrequalificationGathering key information from callers before transferring them to a human agent. |
FAQ HandlingManaging high volumes of calls about simple, recurring questions. |
|
Appointment SchedulingAutomating the process of booking, rescheduling, or canceling appointments. |
|
Customer File Follow-UpProviding updates on the status of orders, files, or packages without human intervention. |
|
Insurance Claim ProcessingSupporting insured callers with immediate assistance during claim processes. |
|
Repayment SimulationHelping customers understand their repayment options and conditions. |
|
Support Ticket CreationAutomating the creation of support tickets for customer service issues. |
|
Call Spike ManagementHandling high call volumes during peak times without overloading human agents. |
Yellow AI vs Calldesk.AI Clients
See which companies trust Yellow AI & Calldesk.AI for all their generative AI needs.
No client information.
Yellow AI vs Calldesk.AI Reviews
See how Yellow AI vs Calldesk.AI stack up by what users think of them.
"Changing the way customers interact with brands!"
What I like about Yellow AI is that it gives our customers a human like experience whenever they communicate with us. It has really helped my brand and my customer support team. The team found it very easy to configure and we use it frequently.
"Conversational Ai doing wonders on engagement and overall experience to our customers."
Flow of conversations are highly customizable with ease of use from the backend. It takes a while for this to be learned but it does provide wonders when one gets familiar with it. Integratable with ticketing platform such as Zendesk.
"Friend like experience, Give suggestion and help us choose better jut like friend."
The AI technology built in the system is way powerful, acts like a friend give, helps us to choose better, provides good suggestions, the conversation surely help customer experience for expanding the business. Surely it does help in expansion of business.
Calldesk.AI not reviewed yet.
