About Yellow AI
Yellow.ai, originally known as Yellow Messenger, is a global enterprise headquartered in San Mateo, California, focusing on automating customer service. Founded in 2016, the company provides an AI platform designed to enhance customer support across chat and voice channels. This technology allows businesses to offer round-the-clock support, improving customer interactions without constant human oversight.
The platform integrates effortlessly with existing business infrastructure and is compatible across various communication channels, including social media, messaging apps, and company websites. Yellow.ai utilizes advanced natural language processing and machine learning to accurately understand and respond to customer queries. This not only streamlines the handling of large volumes of interactions but also tailors the customer experience to individual needs, increasing satisfaction and loyalty.
As it continues to grow, Yellow.ai is helping companies worldwide redefine their customer service strategies, making them more efficient and effective. With its commitment to innovation and scalability, Yellow.ai is a leader in the shift towards automated customer service solutions. The company’s AI agents are equipped to manage multiple tasks, from solving user issues to processing transactions, demonstrating Yellow.ai’s role in transforming traditional customer service models into dynamic, automated systems.
| Website: | https://yellow.ai/ |
|---|---|
| Founded in: | 2016 |
| Founder: | Raghu Ravinutala, Jaya Kishore Reddy Gollareddy, Rashid Khan |
| CEO: | Raghu Ravinutala |
| Address: | San Mateo, California, USA |
| Phone: | 91 77606 86246 |
| Email: | [email protected] |
| Live Chat: | Yes |
About Bland.AI
Bland is an AI phone calling platform that leverages its API to seamlessly send and receive phone calls using a programmable voice agent.
With less than 10 lines of code, users can send their first phone call using the advanced features provided by Bland. The system includes live call transfers, allowing calls to be transferred to a human when predefined conditions are met. Through live context integration, APIs can inject real-time data into phone calls, enhancing the interaction. Users can select from a library of human-like voices or create a voice clone for more personalized communication.
Bland offers enterprise-grade capabilities for scaling, including fine-tuning features that train an AI phone agent on existing calls to improve performance and build guardrails against hallucination. Custom tools enable the phone agent to access external APIs during calls, allowing access to customer records, knowledge bases, and performing actions like scheduling appointments. Dedicated infrastructure ensures reliability by partitioning an enterprise’s infrastructure from the general API, even during high-volume moments.
Bland maintains high standards with features such as call monitoring, prompt filtering, rate limits for scaling, and periodic audits to ensure trust and safety. They actively restrict the calls they support to ensure their AI phone call technology continues to benefit consumers, businesses, and society as a whole.
| Website: | https://www.bland.ai/ |
|---|---|
| Founded in: | 2023 |
| Founder: | Brian Bell |
| CEO: | Brian Bell |
| Address: | Mountain View, California, USA |
| Email: | [email protected] |
| Live Chat: | No |
Yellow AI is a better alternative to Bland.AI
We've compared price, features, voice samples, and more, and Yellow AI is a better alternative to Bland.AI
Compare Yellow AI Product Suite vs Bland.AI
If you are looking to invest in either Yellow AI or Bland.AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- Dynamic Automation Platform (DAP)
- No-code builder
- DynamicNLPTM
- Integrations
- Analytics
- Omnichannel
- Voice & calls
- Text & instant messaging
- Automated emails
- AI Agent
Yellow AI vs Bland.AI Pricing
Compare Yellow AI vs Bland.AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Free | $0 | $0 |
| Enterprise | Contact Support | Contact Support |
| Monthly Price | Yearly Price | |
| Contact Support |
Yellow AI vs Bland.AI Features Comparison
A side-by-side comparison of Yellow AI vs Bland.AI features
Yellow AI Features |
Bland.AI Features |
|---|---|
Dynamic Automation Platform (DAPBuilt on a multi-LLM architecture, this platform continuously trains on billions of conversations, enabling it to automate interactions across various channels with high accuracy and reduced operational costs |
Sub-Second LatencyBland.ai ensures extremely fast response times with sub-second latency, making interactions with the AI feel natural and immediate, matching human speed and quality |
Human-like InteractionLeveraging advanced NLP and generative AI technologies, Yellow.ai offers conversational AI that can deliver empathetic and context-aware interactions, providing a human-like conversational experience across multiple channels |
Human-Like VoiceUtilizing advanced natural language processing (NLP) and text-to-speech technologies, Bland.ai produces voices that mimic real human speech patterns and intonations, creating an authentic and seamless conversational experience |
Enterprise-grade SecurityYellow.ai is committed to security with certifications like ISO, HIPAA, SOC2, and GDPR, ensuring that data handling and interactions are secure and compliant with global standards |
Live Call TransfersThe system supports live call transfers to human agents whenever necessary, ensuring that complex or multilingual queries are handled efficiently without any interruptions |
Zero Setup Bot DeploymentThe platform enables rapid deployment of bots with minimal setup required, allowing businesses to quickly upload documents, connect to desired channels, and simulate customer journeys |
Context AwarenessBland.ai’s voice assistants can gather and utilize information from previous interactions, providing personalized and contextually relevant responses. This enhances the customer experience by making conversations more tailored and effective |
Generative AI-powered Dynamic ChatThis feature allows for goal-driven conversations where the chat is dynamically crafted in real-time based on user inputs, enhancing engagement and efficiency in tasks like lead generation and CRM integration |
Integration CapabilitiesThe platform can easily integrate with various CRM systems, such as Salesforce and HubSpot, and other tools through its open API and Zapier integration. This enables businesses to streamline operations and automate tasks effortlessly |
Advanced AnalyticsYellow.ai provides detailed analytics on bot interactions, offering insights into performance and customer engagement that help drive data-driven decision-making |
Scalability and PerformanceBland.ai is designed to handle high volumes of calls without compromising on performance. It scales efficiently to meet the demands of growing businesses, ensuring that customer service remains uninterrupted and effective even during peak times |
Multi-Channel SupportThe AI agent can interact with customers across various platforms—chat, email, social media, or voice calls—ensuring a consistent and efficient support experience irrespective of the communication channel |
Personalization OptionsBusinesses can create custom voice clones and set up tailored call routing based on customer characteristics or previous interactions. This level of personalization ensures that each customer interaction feels unique and customized |
Real-Time Data InjectionThe platform allows for live data injection during calls, enabling the AI to provide real-time, accurate information based on specific customer data, thereby enhancing the relevance and effectiveness of each interaction |
Yellow AI vs Bland.AI Use Cases
Most apps in this space have similar use cases but you can compare Yellow AI vs Bland.AI use cases if you were looking for something unique.
Yellow AI Use Cases |
Bland.AI Use Cases |
|---|---|
Conversational Service CloudTransform customer support with automation and personalized interactions. |
Customer SupportHandling high volumes of customer inquiries and support requests can be challenging and resource-intensive. |
Conversational Commerce CloudBoost sales through engaging conversational commerce. |
Appointment SchedulingBusinesses need an efficient way to manage appointment bookings, cancellations, and rescheduling. |
Conversational EX CloudEnhance and elevate the employee experience seamlessly. |
Lead Qualification and SalesSales teams require a streamlined process to qualify leads and follow up on sales inquiries. |
Order Processing and TrackingCustomers frequently inquire about order status, shipping details, and returns. |
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Multi-Language SupportBusinesses serving a diverse customer base need to handle inquiries in multiple languages. |
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Interactive Voice Response (IVR) ReplacementTraditional IVR systems can be frustrating for customers due to rigid menus and long wait times. |
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Survey and Feedback CollectionGathering customer feedback and conducting surveys can be time-consuming. |
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Emergency Notifications and AlertsTimely dissemination of critical information during emergencies is crucial for businesses. |
Yellow AI vs Bland.AI Clients
See which companies trust Yellow AI & Bland.AI for all their generative AI needs.
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Yellow AI vs Bland.AI Reviews
See how Yellow AI vs Bland.AI stack up by what users think of them.
"Changing the way customers interact with brands!"
What I like about Yellow AI is that it gives our customers a human like experience whenever they communicate with us. It has really helped my brand and my customer support team. The team found it very easy to configure and we use it frequently.
"Conversational Ai doing wonders on engagement and overall experience to our customers."
Flow of conversations are highly customizable with ease of use from the backend. It takes a while for this to be learned but it does provide wonders when one gets familiar with it. Integratable with ticketing platform such as Zendesk.
"Friend like experience, Give suggestion and help us choose better jut like friend."
The AI technology built in the system is way powerful, acts like a friend give, helps us to choose better, provides good suggestions, the conversation surely help customer experience for expanding the business. Surely it does help in expansion of business.
Support client inexistant.
Support client inexistant. Cela fait plus d'une semaine que j'essaye de contacter le support client par mail, je n'ai encore jamais eu personne. De plus, depuis maintenant 2 jours impossible de me connecter et d'accéder à mon compte, j'ai la version payante et je m'inquiète de ne pas pouvoir me servir de cette plateforme ni pouvoir arrêter l'abonnement.
