Yellow AI

4.5

Yellow AI is a conversational AI platform that automates customer engagement and support for businesses.

No agent sample available

Air.AI

Air AI (www.air.ai) is a self-learning conversational AI robot that functions as both a sales representative and customer service assistant.

About Yellow AI

Yellow.ai, originally known as Yellow Messenger, is a global enterprise headquartered in San Mateo, California, focusing on automating customer service. Founded in 2016, the company provides an AI platform designed to enhance customer support across chat and voice channels. This technology allows businesses to offer round-the-clock support, improving customer interactions without constant human oversight.

The platform integrates effortlessly with existing business infrastructure and is compatible across various communication channels, including social media, messaging apps, and company websites. Yellow.ai utilizes advanced natural language processing and machine learning to accurately understand and respond to customer queries. This not only streamlines the handling of large volumes of interactions but also tailors the customer experience to individual needs, increasing satisfaction and loyalty.

As it continues to grow, Yellow.ai is helping companies worldwide redefine their customer service strategies, making them more efficient and effective. With its commitment to innovation and scalability, Yellow.ai is a leader in the shift towards automated customer service solutions. The company’s AI agents are equipped to manage multiple tasks, from solving user issues to processing transactions, demonstrating Yellow.ai’s role in transforming traditional customer service models into dynamic, automated systems.

Website:https://yellow.ai/
Founded in:2016
Founder: Raghu Ravinutala, Jaya Kishore Reddy Gollareddy, Rashid Khan
CEO:Raghu Ravinutala
Address: San Mateo, California, USA
Phone: 91 77606 86246
Email: [email protected]
Live Chat: Yes

About Air.AI

Air.ai is revolutionizing customer service and sales with its cutting-edge AI technology, designed to handle complex, human-like AI phone call interactions seamlessly. Touted as the world’s first AI capable of engaging in prolonged phone conversations that mimic real human interactions, Air.ai offers businesses the power to scale their operations instantly with access to 100,000 sales and customer service representatives at the tap of a button.

These AI Answering Service agents possess infinite memory and perfect recall, enabling them to provide consistent, accurate, and personalized service round-the-clock, every day of the year. With the ability to autonomously perform tasks across over 5,000 different applications, Air.ai eliminates the need for traditional training, management, or motivation of human agents, thereby reducing overhead costs and enhancing operational efficiency.

The implications of Air.ai’s technology extend beyond just manpower augmentation; it fundamentally transforms how businesses interact with their customers. By handling phone calls that can last anywhere from 10 to 40 minutes, the AI IVR agents ensure that customer queries are not just answered but are dealt with in a manner that rivals, or even surpasses, human capability. This level of interaction, coupled with the AI’s ability to take autonomous actions, offers a seamless integration into existing business processes, ensuring that every customer interaction is optimized for satisfaction and efficiency. For businesses, this means not only improved customer service outcomes but also significant enhancements in scalability and operational agility, including tasks performed by an AI Receptionist or AI Telemarketing agents.

Website:https://www.air.ai/
Founded in:2019
Founder: Caleb Maddix
CEO:Caleb Maddix
Address: Miami, Florida, USA
Email: [email protected]

Yellow AI is a better alternative to Air.AI

We've compared price, features, voice samples, and more, and Yellow AI is a better alternative to Air.AI

Compare Yellow AI Product Suite vs Air.AI

If you are looking to invest in either Yellow AI or Air.AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.

  • Dynamic Automation Platform (DAP)
  • No-code builder
  • DynamicNLPTM
  • Integrations
  • Analytics
  • Omnichannel
  • Voice & calls
  • Text & instant messaging
  • Automated emails
  • AI Agent

Conversational Voice AI, trained to speak your business.

Healthcare+1 310-919-0613
Front Desk+1 510-567-7429
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Yellow AI vs Air.AI Pricing

Compare Yellow AI vs Air.AI subscription plans and pricing. Please check each website for the most updated information.

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Yellow AI vs Air.AI Features Comparison

A side-by-side comparison of Yellow AI vs Air.AI features

Yellow AI Features

Air.AI Features

Dynamic Automation Platform (DAP

Built on a multi-LLM architecture, this platform continuously trains on billions of conversations, enabling it to automate interactions across various channels with high accuracy and reduced operational costs​

Human-Like Conversational AI

Air.ai is capable of having extended phone conversations (10-40 minutes) that sound like a real human, thanks to its advanced AI that can mimic natural human speech and tonality.

Human-like Interaction

Leveraging advanced NLP and generative AI technologies, Yellow.ai offers conversational AI that can deliver empathetic and context-aware interactions, providing a human-like conversational experience across multiple channels​

Infinite Memory and Perfect Recall

The AI has the ability to remember past interactions and recall details accurately, providing a seamless and personalized experience for each caller.

Enterprise-grade Security

Yellow.ai is committed to security with certifications like ISO, HIPAA, SOC2, and GDPR, ensuring that data handling and interactions are secure and compliant with global standards​

Autonomous Actions Across Applications

Air.ai can autonomously perform tasks across over 5,000 applications, enabling it to handle a wide range of business processes without human intervention.

Zero Setup Bot Deployment

The platform enables rapid deployment of bots with minimal setup required, allowing businesses to quickly upload documents, connect to desired channels, and simulate customer journeys

24/7 Operation

The AI operates continuously, providing 24/7 service without the need for breaks or downtime, ensuring constant availability for customer interactions.

Generative AI-powered Dynamic Chat

This feature allows for goal-driven conversations where the chat is dynamically crafted in real-time based on user inputs, enhancing engagement and efficiency in tasks like lead generation and CRM integration​

Multi-Call Handling

Air.ai can manage multiple calls simultaneously, scaling its operations to meet the demands of high call volumes.

Advanced Analytics

Yellow.ai provides detailed analytics on bot interactions, offering insights into performance and customer engagement that help drive data-driven decision-making

Advanced Logic Trees

Users can set up complex logic trees that guide the AI’s responses based on what the caller says, enabling highly customized and contextually relevant interactions.

Multi-Channel Support

The AI agent can interact with customers across various platforms—chat, email, social media, or voice calls—ensuring a consistent and efficient support experience irrespective of the communication channel

Language Support

While primarily supporting English, Air.ai can perform in other languages by using advanced mode and translating prompts, enhancing its versatility for global operations.

Spam and Scam Detection

The AI includes features to minimize the chances of calls being marked as spam or telemarketing, ensuring higher pickup rates and better engagement.

Integration with CRM Systems:

Air.ai can integrate with customer relationship management systems to streamline data handling and ensure all interactions are logged and managed efficiently.

Voice Customization

Future updates will include a library of voices and the ability to clone voices, allowing businesses to tailor the AI’s voice to better match their brand.

Yellow AI vs Air.AI Use Cases

Most apps in this space have similar use cases but you can compare Yellow AI vs Air.AI use cases if you were looking for something unique.

Yellow AI Use Cases

Air.AI Use Cases

Conversational Service Cloud

Transform customer support with automation and personalized interactions.

Customer Service Automation

Air.ai can handle a wide range of customer service inquiries autonomously, providing answers to common questions, troubleshooting issues, and guiding customers through processes without the need for human intervention. This ensures 24/7 availability and reduces wait times for customers.

Conversational Commerce Cloud

Boost sales through engaging conversational commerce.

Lead Qualification and Follow-Up

The AI can engage potential leads in detailed conversations, qualify them based on predefined criteria, and follow up on initial inquiries. This helps sales teams focus on high-quality leads and improves the efficiency of lead management processes.

Conversational EX Cloud

Enhance and elevate the employee experience seamlessly.

Appointment Scheduling and Reminders

Air.ai can manage appointment bookings by interacting with clients, scheduling appointments directly into the business’s calendar system, and sending reminders to reduce no-show rates. This is particularly useful for medical practices, salons, and other service-based businesses.

Order Processing and Management

E-commerce and retail businesses can leverage Air.ai to handle order processing over the phone, including taking orders, confirming details, and updating customers on their order status. This streamlines operations and enhances the customer experience.

Survey and Feedback Collection

Air.ai can conduct surveys and collect feedback from customers through natural, conversational interactions. This provides businesses with valuable insights into customer satisfaction and areas for improvement.

Technical Support and Troubleshooting

Tech companies can use Air.ai to provide first-level technical support, guiding users through troubleshooting steps and resolving common issues. This reduces the burden on human support agents and improves response times.

Billing and Payment Handling

Air.ai can assist customers with billing inquiries, process payments, and manage subscription renewals, ensuring a smooth and efficient handling of financial transactions.

HR and Employee Interaction

Businesses can use Air.ai for HR purposes, such as answering employee queries about policies, scheduling interviews, and managing routine HR tasks, freeing up HR personnel to focus on more complex issues.

Event Registration and Management

For businesses and organizations hosting events, Air.ai can manage event registrations, provide information to attendees, and handle post-event follow-ups, ensuring a seamless experience for participants.

Real Estate Inquiries and Scheduling

Real estate agents can utilize Air.ai to handle property inquiries, schedule viewings, and provide information about listings, improving the efficiency of client interactions and property management.

Yellow AI vs Air.AI Clients

See which companies trust Yellow AI & Air.AI for all their generative AI needs.

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Yellow AI vs Air.AI Reviews

See how Yellow AI vs Air.AI stack up by what users think of them.

"Changing the way customers interact with brands!"

What I like about Yellow AI is that it gives our customers a human like experience whenever they communicate with us. It has really helped my brand and my customer support team. The team found it very easy to configure and we use it frequently.

Shubham G.

"Conversational Ai doing wonders on engagement and overall experience to our customers."

Flow of conversations are highly customizable with ease of use from the backend. It takes a while for this to be learned but it does provide wonders when one gets familiar with it. Integratable with ticketing platform such as Zendesk.

John Epok P.

"Friend like experience, Give suggestion and help us choose better jut like friend."

The AI technology built in the system is way powerful, acts like a friend give, helps us to choose better, provides good suggestions, the conversation surely help customer experience for expanding the business. Surely it does help in expansion of business.

Anil K.

Air.AI not reviewed yet.