VoiceNation
VoiceNation offers 24/7 live answering, emergency dispatching, and after-hours responses among other features, ensuring seamless communication for businesses.
MoneyPenny
MoneyPenny offers personalized call answering services that seamlessly integrate with your business, ensuring calls are handled as if by your own team.
No agent sample available
About VoiceNation
VoiceNation stands out as a premier provider of virtual receptionist services, delivering 24/7 live answering, emergency dispatching, after-hours support, and more.
| Website: | https://voicenation.com/ |
|---|---|
| Founded in: | 2002 |
| Founder: | Jay Reeder |
| CEO: | Jay Reeder |
| Address: | Duluth, Georgia, USA |
| Phone: | 833-426-1703 |
| Email: | [email protected] |
| Live Chat: | Yes |
About MoneyPenny
MoneyPenny truly personalizes how they answer calls. With a team of dedicated professionals enhanced by advanced technology, they understand your business and customers inside out, allowing them to answer calls as if they are part of your team. Their Virtual Receptionists are so skilled that callers will believe they are speaking directly with you.
They are the only provider who can genuinely claim to be a seamless extension of you and your team. Not only do they offer experienced personnel who work as if they are based within your business, but their proprietary technology enables them to answer calls with the same confidence and knowledge as you. Additionally, their Virtual Receptionist Service integrates seamlessly with all your favorite software.
| Website: | https://www.moneypenny.com/us/virtual-receptionist-service/ |
|---|---|
| Founded in: | 2000 |
| Founder: | Ed Reeves, Rachel Clacher |
| CEO: | Joanna Swash |
| Address: | Wrexham, NorthWales, United Kingdom |
| Phone: | 844 364 6619 |
| Email: | [email protected] |
| Live Chat: | Yes |
VoiceNation is a better alternative to MoneyPenny
We've compared price, features, voice samples, and more, and VoiceNation is a better alternative to MoneyPenny
Compare VoiceNation Product Suite vs MoneyPenny
If you are looking to invest in either VoiceNation or MoneyPenny and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Agent
VoiceNation vs MoneyPenny Pricing
Compare VoiceNation vs MoneyPenny subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| 20 minutes | $70 | |
| 50 minutes | $135 | |
| 100 minutes | $229 | |
| 250 minutes | $525 | |
| 500 minutes | $925 | |
| More than 500 minutes | Contact Support |
| Monthly Price | Yearly Price | |
| Contact Support |
VoiceNation vs MoneyPenny Features Comparison
A side-by-side comparison of VoiceNation vs MoneyPenny features
VoiceNation Features |
MoneyPenny Features |
|---|---|
24/7 Answering ServiceVoiceNation ensures that businesses never miss a call, with services available round the clock to handle customer inquiries, providing a continuous line of communication which is crucial for maintaining customer satisfaction and capturing every potential business opportunity. |
24/7 Call AnsweringMoneypenny provides round-the-clock call answering, ensuring that your business never misses an opportunity, regardless of the time of day |
Bilingual AnsweringCatering to a diverse customer base, VoiceNation offers bilingual services, ensuring that both English and Spanish speaking customers can communicate effectively, enhancing the customer experience and broadening the business's market reach. |
Personalized ServiceCalls are answered by dedicated receptionists who are fully briefed on your business, making them sound like an in-house team member. This ensures a seamless and professional experience for your customers |
Custom Call HandlingBusinesses can customize how their calls are handled, including options for message taking, call forwarding, and setting up custom responses based on the company's specific requirements. This allows for personalized customer interactions that align with brand standards. |
Bespoke Call Handling SoftwareMoneypenny uses custom call handling software that allows receptionists to access all necessary information instantly, enabling them to manage calls with the same knowledge and confidence as your own team |
Instant Message DeliveryMessages are delivered instantly, enabling businesses to receive timely updates about customer interactions and ensuring that critical calls are prioritized and responded to swiftly. |
Real-Time AvailabilityThe system integrates with your calendar and even Microsoft Teams, allowing receptionists to know your real-time availability and transfer calls to you whether you are in the office or remote |
CRM Integration and Appointment SchedulingVoiceNation integrates with customer relationship management (CRM) systems to streamline data management and schedules appointments directly into business calendars, enhancing operational efficiency and ensuring seamless management of customer interactions. |
Omnichannel SupportIn addition to phone calls, Moneypenny also manages live chats, text messages, and emails, providing a comprehensive communication solution for your business |
Order ProcessingThe service includes order processing capabilities, which allows for direct transactions and payments, facilitating business operations without necessitating additional resources. |
Advanced Call RecognitionThe system can recognize repeat callers and VIPs, allowing for personalized service and efficient call management. It can also filter out cold calls and spam |
CRM IntegrationPre-qualified inquiries and appointments can be directly entered into your CRM, streamlining your workflow and ensuring that all leads are captured and managed effectively |
|
Free Trial and Flexible PlansMoneypenny offers a free trial so businesses can experience the benefits first-hand. Flexible pricing plans are available to suit businesses of all sizes |
VoiceNation vs MoneyPenny Use Cases
Most apps in this space have similar use cases but you can compare VoiceNation vs MoneyPenny use cases if you were looking for something unique.
VoiceNation Use Cases |
MoneyPenny Use Cases |
|---|---|
24/7 Customer SupportVoiceNation provides around-the-clock answering services, ensuring that businesses are always available to their customers, no matter the time or day. This is crucial for industries where timely responses are critical, such as medical or emergency services. |
24/7 Customer SupportBusinesses need to ensure that customer inquiries are handled promptly, even outside of normal business hours. |
Lead Capture and QualificationWith their professional receptionists, VoiceNation helps businesses qualify and capture leads effectively. This service ensures that potential customers receive immediate attention, and that leads are properly assessed and routed to enhance conversion rates. |
Appointment Scheduling and ManagementManaging appointments and scheduling can be time-consuming and prone to errors when handled manually. |
Appointment SchedulingVoiceNation's receptionists can schedule appointments directly into a company’s calendar system. This use case is particularly beneficial for healthcare providers, legal firms, and service-based businesses where appointment scheduling is a routine task. |
Handling High Call VolumesBusinesses can experience periods of high call volumes, making it difficult to manage all inquiries effectively. |
Order ProcessingFor e-commerce and retail businesses, VoiceNation handles order taking and payment processing, allowing companies to manage sales transactions efficiently without needing to expand their in-house teams. |
Personalized Customer InteractionCustomers expect personalized and informed interactions when they call a business. |
Bilingual SupportVoiceNation offers bilingual answering services to help businesses communicate effectively with a diverse customer base. This is especially useful in areas with high non-English speaking populations, helping businesses enhance service accessibility and customer satisfaction. |
Lead Qualification and CRM IntegrationCapturing and qualifying leads efficiently is critical for business growth. |
Event Registration and ManagementFor organizations that host events, VoiceNation can manage call-in registrations and inquiries, providing a streamlined approach to event management and improving attendee experience. |
VIP Call Handling and Spam FilteringIdentifying and prioritizing calls from VIP customers while filtering out spam is essential for maintaining high service standards. |
Omnichannel CommunicationBusinesses need to manage customer interactions across multiple channels, including phone, chat, text, and email. |
|
Enhanced Professional ImageSmall businesses and startups need to project a professional image to compete with larger companies. |
VoiceNation vs MoneyPenny Clients
See which companies trust VoiceNation & MoneyPenny for all their generative AI needs.
No client information.
VoiceNation vs MoneyPenny Reviews
See how VoiceNation vs MoneyPenny stack up by what users think of them.
Reliable, Low-Maintenance Experience
VoiceNation's service has been very reliable for our restoration company. They do a great job of determining if an after-hours call is an emergency or not, and handling them appropriately based on that. It has been a very "hands-off" experience for our company, as it works automatically, without any intervention required on our part. I'm a very satisfied customer!
Happy with My Decision
Happy with My Decision. My company switched from AnswerConnect in order to downsize and have a better customer support. I've had more support with VoiceNation in the past month, than I did 3 years with Answer Connect.
So much better than the rest
We are very happy with services. We’ve only had maybe 2-3 issues since we started with you guys and you have responded/resolved quickly- can’t tell you the difference between our old answering service and voicenation-night and day. I used to get weekly if not daily complaints about our answering service from our on call team members, and it was frustrating and inconsistent to change the on call list- the ease of changing the on call list is the best for me- I can do it from my phone in a few clicks. If you are thinking about changing services- I highly recommend switching to Voicenation.
Ripped me off
My first month after signing up, they overcharged me for excessively lengthy calls. Multiple calls described as "Dead air" lasting up to 105 seconds. I can understand 15 seconds and hanging up, but at least 12.75 EXTRA minutes of listening to dead air and charging me for that. Also, my office is closed on Fridays, so the script for Friday reads "The office is closed. Please call back during normal business hours." Calls on Fridays could last 5 whole minutes just to say those 2 sentences. I tried to address these overcharges with customer service multiple times. They just ignored my concerns. Like they purposely made the calls last longer to charge me more.
I am never impressed with a company…
I am never impressed with a company that makes it difficult to cancel service. I am now trying for the third time to cancel my voicenation service. No one ever gets back to me.
Moneypenny - professional - and they do what they say!
Moneypenny - very professional and I can't fault the service that they have provided. They're backed up by very good systems and all of the team who have handled our calls have been great!
Can’t go wrong
Recently set up a plan with them to handle calls for us and Courtney dealt with all this and made things as easy as possible. Any questions I had shed answer my call and deal with it smoothly. On a whole, can’t recommend them enough
This is an organisation that you can rely on to provide you with a truly first class experience.
Once again, my inquiry was dealt with in a speedy, efficient and professional manner. In today's world this appears to be the exception rather than the rule but it's great to know that some companies still focus on providing excellent customer service and it is very much appreciated and valued.
Poor, unreliable and unprofessional service
We have a business line provided by Moneypenny and we keep having issues with it. I have now called them about 8 times over two days and am still unable to get the issue resolved. The two times I’ve called them today - both well within business hours - they’ve told me there’s nobody available to take the call.
The price plan they agreed was per call…
The price plan they agreed was per call .then they changed it per minute .when it’s per minute they stall and drag out answering your call so they get paid more uses them for over 10 years .the price is very high quality of service is very bad if you want to talk to them good luck they can’t even answer there own phones .had to contact the bank as they a continue to take money .get a cheaper service they will not return my calls complete rip off
