Voiceflow vs Ruby

Compare Voiceflow vs Ruby. See which is the better AI app for your needs. See a side-by-side comparison of pricing, features, funding, client base, and more. Based on the ratings, reviews, features, & pricing, Voiceflow is a better alternative to Ruby.

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Voiceflow

4.6

Voiceflow is a collaborative platform for designing, prototyping, and launching voice and chat applications.

Ruby

Ruby virtual receptionists offers human-driven virtual receptionist and live chat services, providing small businesses across the US with the tools to excel in every interaction.

About Voiceflow

Voiceflow is a comprehensive platform designed for teams to create, develop, and launch chat and voice AI experiences at scale. This tool streamlines the integration of sophisticated conversational interfaces across various channels, making it an essential asset for any team looking to enhance their communication capabilities.

With its user-friendly drag-and-drop interface, Voiceflow allows even those without technical expertise to design and manage AI-driven interactions. Team members can collaborate in real time, no matter their location, to craft seamless AI agents capable of automating customer service, driving interactive media projects, and supporting e-commerce transactions.

Moreover, Voiceflow is highly compatible with multiple technologies, enabling the integration of advanced features like natural language understanding and machine learning. This flexibility allows for the creation of intelligent, adaptive conversational agents that respond dynamically to user inquiries and offer personalized experiences.

Voiceflow empowers businesses to reduce operational costs, streamline communication processes, and deliver engaging user interactions. By providing a robust suite of development tools, Voiceflow ensures the rapid deployment of effective chat and voice solutions, positioning teams to succeed in an increasingly AI-driven world. Teams can utilize Voiceflow to prototype quickly, iterate based on user feedback, and deploy polished, scalable applications that enhance customer engagement and satisfaction.

Website:https://www.voiceflow.com/
Founded in:2019
Founder: Braden Ream, Andrew Lawrence
CEO:Braden Ream
Address: San Francisco, California, USA
Email: [email protected]
Live Chat: Yes

About Ruby

Every interaction presents an opportunity to excel. Seize these moments with Ruby’s human-centric virtual receptionist and live chat services, trusted by small businesses across the US.

Maximize your customer engagement opportunities with Ruby’s trusted support solutions.

Website:https://www.ruby.com/
Founded in:2003
Founder: Jill Nelson
CEO:Kate Winkler
Address: Downtown, Portland, Oregon, USA
Phone: 866-611-7829
Email: [email protected]
Live Chat: Yes

Voiceflow is a better alternative to Ruby

We've compared price, features, voice samples, and more, and Voiceflow is a better alternative to Ruby

Compare Voiceflow Product Suite vs Ruby

If you are looking to invest in either Voiceflow or Ruby and are planning to scale, then it’s important to know who provides a comprehensive product suite.

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Voiceflow vs Ruby Pricing

Compare Voiceflow vs Ruby subscription plans and pricing. Please check each website for the most updated information.

Monthly PriceYearly Price
Sandbox $0 $0
Pro $50 $480
Teams $625 $6,000
Enterprise Contact Support Contact Support
Monthly PriceYearly Price
50 minutes per month $235
100 minutes per month $375
200 minutes per month $680
500 minutes per month $1,640

Voiceflow vs Ruby Features Comparison

A side-by-side comparison of Voiceflow vs Ruby features

Voiceflow Features

Ruby Features

Collaborative Design Platform

Voiceflow facilitates collaboration among teams, allowing designers, developers, and other stakeholders to work together seamlessly on the same platform. This real-time collaboration supports the entire design and development process from prototype to production

24/7 Live Answering

Ruby provides around-the-clock live answering services, ensuring that no call goes unanswered, which can significantly improve customer satisfaction and retention rates.

Flexible Workflow Builder

The platform includes a no-code, drag-and-drop interface that enables users to create complex AI agents without writing code. This visual approach allows for the rapid prototyping and iteration of ideas​

Bilingual Services

Recognizing the diverse needs of modern businesses, Ruby offers bilingual receptionist services in English and Spanish, expanding the accessibility and inclusiveness of customer service.

Advanced Integration Capabilities

Voiceflow supports extensive integration with third-party APIs and services, allowing users to connect their AI agents with existing business systems for enhanced functionality. This includes integrations with popular services like Zendesk, Salesforce, and Twilio

Customizable Call Handling

Businesses can personalize their call handling procedures with Ruby, including custom greetings and specific instructions for call forwarding, ensuring that the service aligns perfectly with their operational needs.

Multimodal Support

The platform is designed to work across various modalities, including voice and text, making it versatile for deploying agents on platforms like Alexa, Google Assistant, and custom web interfaces​

Integrated Live Chat

Ruby's live chat services extend the personal touch of its virtual receptionists to online platforms, enabling immediate engagement with website visitors, lead capture, and appointment scheduling.

Scalable Knowledge Base

Voiceflow enables the creation of a scalable vector database that can handle extensive data sources. This feature supports the building of more informed and responsive AI agents​

Robocall Filtering

To maintain efficiency and focus on meaningful interactions, Ruby includes robocall filtering, ensuring that receptionists spend time only on legitimate inquiries.

High-Fidelity Prototyping and Testing

Voiceflow's prototyping tools allow for the high-fidelity simulation of conversation designs, enabling in-depth testing and validation before launch. This includes real-time previews and user testing to gather feedback early in the design process

Mobile App

With a dedicated mobile app, Ruby allows business owners to manage their call activities, view messages and voicemails, and maintain control over their communications from anywhere.

Customizable with Code

For advanced customization, Voiceflow provides the capability to enhance designs with custom code, allowing for more sophisticated agent behaviors and interactions​

HIPAA Compliance

For businesses in the healthcare sector, Ruby ensures that all receptionists are HIPAA-trained, maintaining the confidentiality and security of patient information.

Voiceflow vs Ruby Use Cases

Most apps in this space have similar use cases but you can compare Voiceflow vs Ruby use cases if you were looking for something unique.

Voiceflow Use Cases

Ruby Use Cases

Customer Support Automatio

Voiceflow streamlines customer support with intelligent voice and chat agents that handle inquiries, resolve issues, and enhance satisfaction efficiently.

Small Business Support

Ruby's services are particularly beneficial for small businesses that may not have the resources to staff full-time receptionists. By handling incoming calls and live chats, Ruby helps these businesses maintain a professional image and ensures that no customer inquiries go unanswered, even outside of regular business hours​

Interactive Voice Response (IVR) Systems

Voiceflow crafts sophisticated IVR systems for call centers, using natural language processing to improve caller experience and manage high call volumes.

Legal Firms

For legal practices, Ruby provides a secure and reliable way to manage client communications and sensitive information, adhering to HIPAA compliance when necessary. This includes scheduling appointments, handling client queries, and ensuring all communications are conducted with the utmost confidentiality and professionalism

Voice-Enabled Applications

Voiceflow enables developers to create interactive applications for Alexa and Google Assistant, enhancing daily activities and complex interactions.

Healthcare Services

Ruby's HIPAA-compliant virtual receptionists are ideal for healthcare providers who need to manage patient appointments, handle sensitive medical inquiries, and maintain patient privacy and security at all times

Healthcare Applications

Voiceflow simplifies healthcare management with voice-driven applications for appointment bookings, patient reminders, and routine inquiries.

Real Estate

Ruby assists real estate agents by managing calls related to property inquiries, scheduling viewings, and providing immediate responses to potential buyers or renters, thus helping agents stay organized and responsive

Educational Tools

Voiceflow develops interactive educational aids that respond to student queries and facilitate language learning through conversational practice.

Lead Capture and Qualification

Ruby’s virtual receptionists help businesses capture and qualify leads by providing immediate interaction. They can engage website visitors, answer their questions, and convert inquiries into qualified leads or scheduled appointments, which is crucial for sales and service-oriented businesses​

E-commerce Integrations

Voiceflow integrates with e-commerce platforms like Shopify, offering voice-activated shopping assistance that enriches the customer experience.

Appointment Scheduling and Management

Ruby integrates with various calendar systems to handle appointment bookings, updates, and cancellations, allowing businesses to streamline their scheduling processes without the risk of double-booking or scheduling conflicts​

Personal Assistants

Voiceflow allows developers to build custom personal assistants that manage schedules, reminders, emails, and smart home devices through voice commands.

Outbound Calling and Customer Follow-Up

Ruby's services extend to outbound calling, where they can perform follow-ups, confirm appointments, or reach out to clients for feedback, helping businesses maintain a proactive relationship with their customers

Voiceflow vs Ruby Clients

See which companies trust Voiceflow & Ruby for all their generative AI needs.

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Voiceflow vs Ruby Reviews

See how Voiceflow vs Ruby stack up by what users think of them.

"Insanely good product build by a unicorn-grade SaaS team."

I was really fortunate to find Voiceflow through an AI product management meetup and decided to give it a try for our pet care assistant. The app is well designed and laid out to accommodate power users and casual viewers alike. The blocks are well thought out and intuitive to use. Each function is powerful by itself and can accomplish just about any use case when used in concert with others. The documentation and community is second-to-none. I've basically learned how to be a low/no-code developer by watching someone demo something on Discord and then copy/pasting the same tactic into our account.

Josh B.

"The Ultimate CxD Tool"

My favorite part of Voiceflow has been the company's customer service. They've been receptive to feedback even when contracts were still being negotiated. We've seen even small enhancements get fixed by their product team quickly. Beyond that, Voiceflow is incredibly user-friendly and has all the elements needed to make organized, collaborative bot designs. I use Voiceflow all day every day, and it's made my work life a thousand times easier.

Rachel W.

"Voiceflow...An innovation Partner"

Voiceflow is most helpful to devise and construct conversational chatbot and voice solutions in an easy and efficent way enabling us to promote and share with business stakeholders. It allows a collaborative enviroment for builders, content creators and end users to contribute to the end state solution. Their ability to keep up to date by applying new methods, features, functionality is a true testament to their understanding of the market conditons and customer needs.It also helps the business ideate with minimal to no cost to bring new experiences for our customers, partners, and employees.

Daryl T.

Ruby not reviewed yet.