Smith AI
Smith.ai seamlessly combines artificial intelligence with human intelligence to deliver 24/7 customer engagement services.
No agent sample available
Voiceplug AI
Voiceplug AI empower businesses to lead in Voice Commerce with custom Voice AI solutions, allowing customers to use natural voice as the preferred interface.
About Smith AI
Smith AI leverages both AI and human expertise to provide round-the-clock customer engagement, utilizing live agents based in North America to enhance lead capture and conversion.
| Website: | https://smith.ai/ |
|---|---|
| Founded in: | 2015 |
| Founder: | Aaron Lee, Justin Maxwell |
| CEO: | Aaron Lee |
| Address: | Palo Alto, California, USA |
| Phone: | (650) 727-6484 |
| Email: | [email protected] |
| Live Chat: | Yes |
About Voiceplug AI
VOICEplug.ai empowers businesses to lead in Voice Commerce by providing custom Voice AI solutions, enabling their customers to use natural voice as the preferred interface. Our offerings include AI IVR, AI phone call, AI Answering Service, AI Receptionist, and AI Telemarketing features, allowing seamless automation and enhancing customer interactions.
| Website: | https://voiceplug.ai/ |
|---|---|
| Founded in: | 2020 |
| Founder: | Shweta Ruparel, Jay Ruparel, Randy Chin, Dr. Mark Allen |
| CEO: | Jay Ruparel |
| Address: | Palo Alto , California, USA |
| Phone: | 1 (650) 918-6100 |
| Email: | [email protected] |
| Live Chat: | No |
Smith AI is a better alternative to Voiceplug AI
We've compared price, features, voice samples, and more, and Smith AI is a better alternative to Voiceplug AI
Compare Smith AI Product Suite vs Voiceplug AI
If you are looking to invest in either Smith AI or Voiceplug AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- Virtual Receptionists
- Outreach Campaigns
- Webchat
- VOICEplug Phone AI
- VOICEplug Drive-Thru AI
- VOICEplug Web & Mobile AI
Smith AI vs Voiceplug AI Pricing
Compare Smith AI vs Voiceplug AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Web Chat: À la carte | $10 | |
| Web Chat: Starter | $140 | |
| Web Chat: Basic | $300 | |
| Web Chat: Pro | $600 |
| Monthly Price | Yearly Price | |
| Contact Support |
Smith AI vs Voiceplug AI Features Comparison
A side-by-side comparison of Smith AI vs Voiceplug AI features
Smith AI Features |
Voiceplug AI Features |
|---|---|
Live chat agentsLive agents work in tandem with AI so conversations are handled efficiently, 24/7. |
Natural Language OrderingVoiceplug.ai enables customers to place orders using natural language conversations, creating a seamless and interactive ordering experience across phone, web, mobile, drive-thru, and kiosk systems |
Online dashboardAccess invoices, view playbooks, and train your AI chatbot with Q&A in your online dashboard. |
24/7 AvailabilityThe AI agent provides round-the-clock service, ensuring that customer calls and orders are managed at any time, reducing missed opportunities and improving customer satisfaction |
Custom branding & colorsChoose how your chat widget looks on your website so it matches your brand design. |
Multichannel IntegrationVoiceplug.ai integrates with various ordering systems including phones, web, mobile apps, call centers, and drive-thrus, offering a unified and flexible solution for different customer touchpoints |
Mobile-optimizedOur chat widget works on every device and browser — computer, tablet, or phone. |
Reduced Labor CostsBy automating the order-taking process, Voiceplug.ai significantly reduces the need for human staff, lowering operational costs and allowing employees to focus on higher-value tasks |
Google AnalyticsSync chat data directly into your Google Analytics account for streamlined reporting. |
Error ReductionThe AI system captures order details accurately, minimizing communication errors that can occur with human order-taking, and improving overall order accuracy and customer satisfaction |
AI technologyOur proprietary live chat technology enables agents to offer exceptional service to clients. |
Upselling and Cross-SellingVoiceplug.ai is designed to upsell and cross-sell products during the order process, increasing average order value and driving additional revenue opportunities |
Proactive chatPrompt visitors to engage in a conversation immediately, or after 15, 30, or 60 seconds. |
ScalabilityThe platform can handle multiple orders simultaneously, making it easy for businesses to scale their operations to meet increased demand without additional staffing |
Custom placementChoose where your chat widget is displayed — site-wide or just on specific pages. |
Accessibility FeaturesVoiceplug.ai enhances accessibility by supporting voice commands and interactions, making it easier for customers, including those with disabilities, to place orders and interact with the business |
Chat transcriptsView full chat transcripts of all conversations between our agents and your customers. |
Silent Ordering OptionFor environments where customers need to place orders discreetly, Voiceplug.ai offers a silent ordering feature that allows for text-based inputs while maintaining the convenience of voice ordering |
Custom knowledge baseBuild a knowledge base that immediately answers common questions from customers. |
Enhanced Customer ExperienceThe AI provides a personalized and efficient ordering experience, leading to higher customer satisfaction and repeat business. It also helps bridge language barriers, ensuring inclusivity and accessibility for a diverse customer base |
Text notificationsGet notified on your phone with a text message every time a new chat occurs. |
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Real-time translationWe leverage neural network AI to instantly translate chats between English and Spanish. |
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Chat insight & metadataAccess real-time chat analytics and full transcripts available in every client dashboard. |
Smith AI vs Voiceplug AI Use Cases
Most apps in this space have similar use cases but you can compare Smith AI vs Voiceplug AI use cases if you were looking for something unique.
Smith AI Use Cases |
Voiceplug AI Use Cases |
|---|---|
Virtual Receptionist ServicesSmith.ai provides virtual receptionists who handle incoming calls and messages. This service helps businesses manage call volume efficiently, ensuring that every inquiry or customer interaction is handled promptly and professionally. This is ideal for businesses that require constant customer interaction but may not have the resources to maintain a full-time reception staff. |
Phone OrderingHandling high volumes of phone orders efficiently. |
Outbound Calling and Sales DevelopmentUtilizing Smith.ai for outbound calls helps businesses in lead generation and customer outreach efforts. The service includes initiating contact with potential clients, qualifying leads, scheduling appointments, and even following up on leads, which helps in increasing conversion rates and optimizing the sales process. |
Drive-Thru OrderingEnhancing the drive-thru experience by reducing wait times and improving order accuracy. |
Web Chat ServicesSmith.ai's web chat services combine AI-driven chatbots and live chat capabilities to engage website visitors effectively. This dual approach ensures that potential clients receive immediate assistance, improving lead capture and customer satisfaction rates. |
Web and Mobile OrderingProviding a seamless ordering experience on restaurant websites and mobile apps. |
Lead Intake and QualificationThrough both inbound and outbound services, Smith.ai helps businesses qualify leads, ensuring that only the most promising prospects are forwarded to the sales team. This streamlines the sales process and improves the efficiency of lead management. |
Reducing Labor CostsAddressing labor shortages and reducing staffing costs. |
After-Hours and Overflow Call HandlingSmith.ai offers after-hours support and overflow call handling, ensuring that businesses do not miss important calls outside of regular business hours or during peak periods. This service is crucial for maintaining a high level of customer service and capturing every potential business opportunity. |
Upselling and Cross-SellingIncreasing average order value through strategic product recommendations. |
Handling Multiple Orders SimultaneouslyManaging peak times and high order volumes. |
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Enhanced Customer ExperienceImproving customer satisfaction with personalized interactions and faster service. |
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Silent OrderingAllowing customers to place orders discreetly in quiet environments. |
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AccessibilityMaking ordering accessible to all customers, including those with disabilities. |
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Reducing Communication ErrorsEnsuring order accuracy by minimizing human errors during order taking. |
Smith AI vs Voiceplug AI Clients
See which companies trust Smith AI & Voiceplug AI for all their generative AI needs.
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Smith AI vs Voiceplug AI Reviews
See how Smith AI vs Voiceplug AI stack up by what users think of them.
Senior Case Manager
One of the best features of Smith.Ai software is their integration with our CRM, Wealthbox. They are able to send a one way push of information which will add the caller as a contact, publish the call notes that are duplicated on the dashboard, and also add their appointment to our calendar. This has been a big time saver for the admin staff who used to manually input all of that.
Smith.AI helps our busy law firm serve clients with excellence
Smith.AI helps our busy law firm provide best-in-class legal services by always having a competent person able to answer phone calls professionally. They save us valuable time by weeding out spam and unqualified leads, scheduling potential new clients for initial consults, and helping existing clients get in touch with the right team member as efficiently as possible.
Good Experience
They are responsive and they allow you to provide them with your own script.
Tried this company for over two years…
Tried them and have used this company for over two years, yet they were dropping the ball all the time and we lost a lot of business and a lot of clients and time so finally left and using another service this time US based agents …so do yourself a favor and spare yourself the aggravation that we have experienced; tried working it out patiently to no avail. After we switched to a different U.S. based answering service with a U.S based representatives we have not had any issues. All calls are now handled perfectly. Wished left smith sooner than we did.
HORRIBLE!!!
HORRIBLE!!!! Probably the worst company I have ever interacted with. I'm not a scorned customer - there is no event where they rubbed me the wrong way. I've worked with them for over a year and it's been a parade of incompetence the entire time. They have wasted our ad budget, lost customers for us, and wasted hours of our time. Please do not make the mistake of selecting them, as once you do there are real switching costs. We've been so busy with our business we haven't had time to switch, but I promise you we will. Stay away!!!
Voiceplug AI not reviewed yet.
