Smith.ai seamlessly combines artificial intelligence with human intelligence to deliver 24/7 customer engagement services.
No agent sample available
Ringly IO combines AI calling technology with advanced analytics, offering businesses a comprehensive solution to enhance their customer service operations.
Smith AI leverages both AI and human expertise to provide round-the-clock customer engagement, utilizing live agents based in North America to enhance lead capture and conversion.
Website: | https://smith.ai/ |
---|---|
Founded in: | 2015 |
Founder: | Aaron Lee, Justin Maxwell |
CEO: | Aaron Lee |
Address: | Palo Alto, California, USA |
Phone: | (650) 727-6484 |
Email: | [email protected] |
Live Chat: | Yes |
Ringly.io is a cutting-edge platform that integrates AI IVR, AI phone call, technology, and advanced analytics, providing businesses with a comprehensive customer service solution. It offers a wide range of features such as AI Answering Service, AI Receptionist, and AI Telemarketing capabilities, all designed to enhance customer service operations and improve overall efficiency.
Website: | https://www.ringly.io/ |
---|---|
Founded in: | 2013 |
Founder: | Maurizio Isendoorn, Ruben Boonzaaijer |
Address: | Rotterdam, Netherlands |
Phone: | 93323328 |
Email: | [email protected] |
Live Chat: | Yes |
We've compared price, features, voice samples, and more, and Smith AI is a better alternative to Ringly IO
If you are looking to invest in either Smith AI or Ringly IO and are planning to scale, then it’s important to know who provides a comprehensive product suite.
Compare Smith AI vs Ringly IO subscription plans and pricing. Please check each website for the most updated information.
Monthly Price | Yearly Price | |
Web Chat: À la carte | $10 | |
Web Chat: Starter | $140 | |
Web Chat: Basic | $300 | |
Web Chat: Pro | $600 |
Monthly Price | Yearly Price | |
Free | $0 | $0 |
Basic | $69 | $62.10 / Month |
Pro | $450 | $405 / Month |
Scale | $997 | $897.30 / Month |
A side-by-side comparison of Smith AI vs Ringly IO features
Smith AI Features |
Ringly IO Features |
---|---|
Live chat agentsLive agents work in tandem with AI so conversations are handled efficiently, 24/7. |
24/7 Call AnsweringRingly.io provides round-the-clock call answering, ensuring that customer inquiries are addressed at any time, enhancing customer satisfaction and reducing missed opportunities. |
Online dashboardAccess invoices, view playbooks, and train your AI chatbot with Q&A in your online dashboard. |
Advanced Call RoutingThe platform offers smart call routing, directing calls to the appropriate department or individual based on the caller’s needs and previous interactions, improving efficiency and customer experience. |
Custom branding & colorsChoose how your chat widget looks on your website so it matches your brand design. |
Real-Time TranscriptionsRingly.io provides live transcriptions of calls, enabling real-time monitoring and analysis of customer interactions, which helps in improving service quality and training staff. |
Mobile-optimizedOur chat widget works on every device and browser — computer, tablet, or phone. |
Appointment SchedulingThe AI agent can handle appointment bookings, modifications, and cancellations, integrating with popular calendar systems to streamline scheduling processes. |
Google AnalyticsSync chat data directly into your Google Analytics account for streamlined reporting. |
Automated Responses to Common InquiriesThe AI can respond to frequently asked questions about products, services, and policies, reducing the workload on human agents and providing immediate answers to customers. |
AI technologyOur proprietary live chat technology enables agents to offer exceptional service to clients. |
Analytics and ReportingRingly.io offers detailed analytics and reporting features, providing insights into call volumes, customer behavior, and service performance, aiding businesses in making informed decisions. |
Proactive chatPrompt visitors to engage in a conversation immediately, or after 15, 30, or 60 seconds. |
Integration with CRM SystemsThe platform seamlessly integrates with various CRM systems, allowing for efficient data management and ensuring that customer information is up-to-date and easily accessible. |
Custom placementChoose where your chat widget is displayed — site-wide or just on specific pages. |
Text Messaging CapabilitiesRingly.io can send follow-up texts to customers, providing them with additional information, confirmations, or updates, enhancing communication and customer engagement. |
Chat transcriptsView full chat transcripts of all conversations between our agents and your customers. |
Spam Call FilteringThe AI agent can detect and block spam calls, ensuring that only legitimate calls are processed, which helps in maintaining operational efficiency. |
Custom knowledge baseBuild a knowledge base that immediately answers common questions from customers. |
Scalable InfrastructureRingly.io’s infrastructure is designed to scale with business growth, handling increased call volumes and multiple simultaneous calls without compromising service quality. |
Text notificationsGet notified on your phone with a text message every time a new chat occurs. |
|
Real-time translationWe leverage neural network AI to instantly translate chats between English and Spanish. |
|
Chat insight & metadataAccess real-time chat analytics and full transcripts available in every client dashboard. |
Most apps in this space have similar use cases but you can compare Smith AI vs Ringly IO use cases if you were looking for something unique.
Smith AI Use Cases |
Ringly IO Use Cases |
---|---|
Virtual Receptionist ServicesSmith.ai provides virtual receptionists who handle incoming calls and messages. This service helps businesses manage call volume efficiently, ensuring that every inquiry or customer interaction is handled promptly and professionally. This is ideal for businesses that require constant customer interaction but may not have the resources to maintain a full-time reception staff. |
24/7 Customer SupportProviding continuous customer service to handle inquiries and support requests outside of business hours. |
Outbound Calling and Sales DevelopmentUtilizing Smith.ai for outbound calls helps businesses in lead generation and customer outreach efforts. The service includes initiating contact with potential clients, qualifying leads, scheduling appointments, and even following up on leads, which helps in increasing conversion rates and optimizing the sales process. |
Appointment SchedulingAutomating the process of booking, modifying, and canceling appointments. |
Web Chat ServicesSmith.ai's web chat services combine AI-driven chatbots and live chat capabilities to engage website visitors effectively. This dual approach ensures that potential clients receive immediate assistance, improving lead capture and customer satisfaction rates. |
Lead Qualification and ManagementCapturing and qualifying leads through phone interactions. |
Lead Intake and QualificationThrough both inbound and outbound services, Smith.ai helps businesses qualify leads, ensuring that only the most promising prospects are forwarded to the sales team. This streamlines the sales process and improves the efficiency of lead management. |
Order Processing and InquiriesManaging phone orders and answering product-related questions. |
After-Hours and Overflow Call HandlingSmith.ai offers after-hours support and overflow call handling, ensuring that businesses do not miss important calls outside of regular business hours or during peak periods. This service is crucial for maintaining a high level of customer service and capturing every potential business opportunity. |
Call Routing and TransfersDirecting calls to the appropriate department or individual based on the caller’s needs. |
Text Message Follow-UpsSending important information to customers via text messages during or after a call. |
|
Spam Call ManagementReducing the impact of spam and robocalls on business operations. |
|
Real-Time Call Monitoring and AnalyticsMonitoring call interactions and gaining insights into customer behavior. |
|
Scalability for Growing BusinessesManaging increased call volumes as the business expands. |
|
Personalized Customer InteractionsEnhancing customer experience through personalized interactions. |
See which companies trust Smith AI & Ringly IO for all their generative AI needs.
No client information.
See how Smith AI vs Ringly IO stack up by what users think of them.
One of the best features of Smith.Ai software is their integration with our CRM, Wealthbox. They are able to send a one way push of information which will add the caller as a contact, publish the call notes that are duplicated on the dashboard, and also add their appointment to our calendar. This has been a big time saver for the admin staff who used to manually input all of that.
Smith.AI helps our busy law firm provide best-in-class legal services by always having a competent person able to answer phone calls professionally. They save us valuable time by weeding out spam and unqualified leads, scheduling potential new clients for initial consults, and helping existing clients get in touch with the right team member as efficiently as possible.
They are responsive and they allow you to provide them with your own script.
Tried them and have used this company for over two years, yet they were dropping the ball all the time and we lost a lot of business and a lot of clients and time so finally left and using another service this time US based agents …so do yourself a favor and spare yourself the aggravation that we have experienced; tried working it out patiently to no avail. After we switched to a different U.S. based answering service with a U.S based representatives we have not had any issues. All calls are now handled perfectly. Wished left smith sooner than we did.
HORRIBLE!!!! Probably the worst company I have ever interacted with. I'm not a scorned customer - there is no event where they rubbed me the wrong way. I've worked with them for over a year and it's been a parade of incompetence the entire time. They have wasted our ad budget, lost customers for us, and wasted hours of our time. Please do not make the mistake of selecting them, as once you do there are real switching costs. We've been so busy with our business we haven't had time to switch, but I promise you we will. Stay away!!!
Ringly IO not reviewed yet.