Smith AI
Smith.ai seamlessly combines artificial intelligence with human intelligence to deliver 24/7 customer engagement services.
No agent sample available
EchoWin
Echowin is an all-in-one AI call answering and workflow automation platform that helps businesses of all sizes automate incoming phone calls.
About Smith AI
Smith AI leverages both AI and human expertise to provide round-the-clock customer engagement, utilizing live agents based in North America to enhance lead capture and conversion.
| Website: | https://smith.ai/ |
|---|---|
| Founded in: | 2015 |
| Founder: | Aaron Lee, Justin Maxwell |
| CEO: | Aaron Lee |
| Address: | Palo Alto, California, USA |
| Phone: | (650) 727-6484 |
| Email: | [email protected] |
| Live Chat: | Yes |
About EchoWin
Echowin is an all-in-one AI call answering and workflow automation platform designed to help businesses of all sizes automate their incoming phone calls, enhancing efficiency and customer satisfaction. With its advanced features like AI IVR, and AI Receptionist, Echowin streamlines customer interactions by handling routine inquiries and directing calls efficiently. It also supports AI Telemarketing for businesses looking to automate outreach efforts. Whether it’s managing a high volume of AI phone call or ensuring seamless communication, Echowin is the solution for modern business needs.
| Website: | https://echo.win/ |
|---|---|
| Founded in: | 2022 |
| Founder: | Ashish Ghimire, Aayush Lamichhane, Kaushal Subedi |
| CEO: | Kaushal Subedi |
| Address: | Austin, Texas, USA |
| Phone: | (820) 345-5040 |
| Email: | [email protected] |
| Live Chat: | No |
Smith AI is a better alternative to EchoWin
We've compared price, features, voice samples, and more, and Smith AI is a better alternative to EchoWin
Compare Smith AI Product Suite vs EchoWin
If you are looking to invest in either Smith AI or EchoWin and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- Virtual Receptionists
- Outreach Campaigns
- Webchat
- AI Agent
Smith AI vs EchoWin Pricing
Compare Smith AI vs EchoWin subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Web Chat: À la carte | $10 | |
| Web Chat: Starter | $140 | |
| Web Chat: Basic | $300 | |
| Web Chat: Pro | $600 |
| Monthly Price | Yearly Price | |
| echowin | $29.99 | $299.88 |
| echowin Pro | $49.99 | $499.80 |
| echowin Agency | $499.99 | $4,999.80 |
Smith AI vs EchoWin Features Comparison
A side-by-side comparison of Smith AI vs EchoWin features
Smith AI Features |
EchoWin Features |
|---|---|
Live chat agentsLive agents work in tandem with AI so conversations are handled efficiently, 24/7. |
24/7 AvailabilityEchowin ensures that customer calls are answered at all times, providing round-the-clock support without the need for additional staff. This helps businesses offer consistent and reliable customer service. |
Online dashboardAccess invoices, view playbooks, and train your AI chatbot with Q&A in your online dashboard. |
Smart Call HandlingThe platform features advanced call management capabilities, including smart transfers that direct callers to the appropriate department or individual based on their needs, and call cleaner technology to automatically end spam and robocalls. |
Custom branding & colorsChoose how your chat widget looks on your website so it matches your brand design. |
Scenario BuilderEchowin’s no-code Scenario Builder allows businesses to create dynamic call flows easily, enabling customized interactions and workflows without requiring any programming skills. |
Mobile-optimizedOur chat widget works on every device and browser — computer, tablet, or phone. |
Live Transcripts and Call SummariesThe AI provides real-time call transcripts and detailed post-call summaries, helping businesses monitor interactions and gain insights into customer behavior and call performance. |
Google AnalyticsSync chat data directly into your Google Analytics account for streamlined reporting. |
Google Calendar IntegrationEchowin integrates with Google Calendar to handle scheduling, allowing callers to book appointments directly through the AI, streamlining the appointment setting process. |
AI technologyOur proprietary live chat technology enables agents to offer exceptional service to clients. |
Text MessagingThe platform can send important information to callers via text messages, including links, addresses, and scheduling details, enhancing communication and customer convenience. |
Proactive chatPrompt visitors to engage in a conversation immediately, or after 15, 30, or 60 seconds. |
Integration with 6000+ ApplicationsThrough Zapier, Echowin integrates with over 6000 business applications, enabling seamless automation of workflows and connectivity with existing business systems. |
Custom placementChoose where your chat widget is displayed — site-wide or just on specific pages. |
ScalabilityEchowin is designed to scale with business growth, handling increased call volumes and multiple simultaneous calls without compromising service quality |
Chat transcriptsView full chat transcripts of all conversations between our agents and your customers. |
Actionable Insights and AnalyticsBusinesses can access detailed analytics and actionable insights from call data, helping them understand customer needs, improve service quality, and make informed decisions. |
Custom knowledge baseBuild a knowledge base that immediately answers common questions from customers. |
Customizable AI Voices and PersonasUsers can choose from over 25 AI-powered voices and customize the agent’s persona to match their brand’s identity, enhancing the customer interaction experience. |
Text notificationsGet notified on your phone with a text message every time a new chat occurs. |
|
Real-time translationWe leverage neural network AI to instantly translate chats between English and Spanish. |
|
Chat insight & metadataAccess real-time chat analytics and full transcripts available in every client dashboard. |
Smith AI vs EchoWin Use Cases
Most apps in this space have similar use cases but you can compare Smith AI vs EchoWin use cases if you were looking for something unique.
Smith AI Use Cases |
EchoWin Use Cases |
|---|---|
Virtual Receptionist ServicesSmith.ai provides virtual receptionists who handle incoming calls and messages. This service helps businesses manage call volume efficiently, ensuring that every inquiry or customer interaction is handled promptly and professionally. This is ideal for businesses that require constant customer interaction but may not have the resources to maintain a full-time reception staff. |
24/7 Customer SupportProviding continuous customer service to handle inquiries and support requests outside of business hours. |
Outbound Calling and Sales DevelopmentUtilizing Smith.ai for outbound calls helps businesses in lead generation and customer outreach efforts. The service includes initiating contact with potential clients, qualifying leads, scheduling appointments, and even following up on leads, which helps in increasing conversion rates and optimizing the sales process. |
Appointment SchedulingAutomating the process of booking, modifying, and canceling appointments. |
Web Chat ServicesSmith.ai's web chat services combine AI-driven chatbots and live chat capabilities to engage website visitors effectively. This dual approach ensures that potential clients receive immediate assistance, improving lead capture and customer satisfaction rates. |
Lead Qualification and ManagementCapturing and qualifying leads through phone interactions. |
Lead Intake and QualificationThrough both inbound and outbound services, Smith.ai helps businesses qualify leads, ensuring that only the most promising prospects are forwarded to the sales team. This streamlines the sales process and improves the efficiency of lead management. |
Order Processing and InquiriesManaging phone orders and answering product-related questions. |
After-Hours and Overflow Call HandlingSmith.ai offers after-hours support and overflow call handling, ensuring that businesses do not miss important calls outside of regular business hours or during peak periods. This service is crucial for maintaining a high level of customer service and capturing every potential business opportunity. |
Call Routing and TransfersDirecting calls to the appropriate department or individual based on the caller’s needs. |
Text Message Follow-UpsSending important information to customers via text messages during or after a call. |
|
Spam Call ManagementReducing the impact of spam and robocalls on business operations. |
|
Real-Time Call Monitoring and AnalyticsMonitoring call interactions and gaining insights into customer behavior. |
|
Scalability for Growing BusinessesManaging increased call volumes as the business expands. |
|
Personalized Customer InteractionsEnhancing customer experience through personalized interactions. |
Smith AI vs EchoWin Clients
See which companies trust Smith AI & EchoWin for all their generative AI needs.
No client information.
Smith AI vs EchoWin Reviews
See how Smith AI vs EchoWin stack up by what users think of them.
Senior Case Manager
One of the best features of Smith.Ai software is their integration with our CRM, Wealthbox. They are able to send a one way push of information which will add the caller as a contact, publish the call notes that are duplicated on the dashboard, and also add their appointment to our calendar. This has been a big time saver for the admin staff who used to manually input all of that.
Smith.AI helps our busy law firm serve clients with excellence
Smith.AI helps our busy law firm provide best-in-class legal services by always having a competent person able to answer phone calls professionally. They save us valuable time by weeding out spam and unqualified leads, scheduling potential new clients for initial consults, and helping existing clients get in touch with the right team member as efficiently as possible.
Good Experience
They are responsive and they allow you to provide them with your own script.
Tried this company for over two years…
Tried them and have used this company for over two years, yet they were dropping the ball all the time and we lost a lot of business and a lot of clients and time so finally left and using another service this time US based agents …so do yourself a favor and spare yourself the aggravation that we have experienced; tried working it out patiently to no avail. After we switched to a different U.S. based answering service with a U.S based representatives we have not had any issues. All calls are now handled perfectly. Wished left smith sooner than we did.
HORRIBLE!!!
HORRIBLE!!!! Probably the worst company I have ever interacted with. I'm not a scorned customer - there is no event where they rubbed me the wrong way. I've worked with them for over a year and it's been a parade of incompetence the entire time. They have wasted our ad budget, lost customers for us, and wasted hours of our time. Please do not make the mistake of selecting them, as once you do there are real switching costs. We've been so busy with our business we haven't had time to switch, but I promise you we will. Stay away!!!
EchoWin not reviewed yet.
