Smith.ai seamlessly combines artificial intelligence with human intelligence to deliver 24/7 customer engagement services.
No agent sample available
Calldesk automates repetitive customer service calls with AI voice agents, enhancing productivity and customer satisfaction while freeing up human agents for more valuable interactions.
Smith AI leverages both AI and human expertise to provide round-the-clock customer engagement, utilizing live agents based in North America to enhance lead capture and conversion.
Website: | https://smith.ai/ |
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Founded in: | 2015 |
Founder: | Aaron Lee, Justin Maxwell |
CEO: | Aaron Lee |
Address: | Palo Alto, California, USA |
Phone: | (650) 727-6484 |
Email: | [email protected] |
Live Chat: | Yes |
Calldesk has revolutionized customer service for businesses by leveraging AI-powered voice agents. Automate repetitive customer service calls with AI IVR, AI Receptionist, and AI Answering Service, allowing your teams to focus on high-touch interactions and improve customer satisfaction. By digitizing inbound AI phone call interactions, simple requests can be processed without involving human agents, thus increasing productivity. Automation helps divide the cost of handling calls and manage conversations either partially or end-to-end, making it easier to absorb call spikes with 24/7 voice agent support.
This approach frees up your team’s time for more valuable interactions, saving thousands of work hours by automating low-value tasks and improving team well-being. It also creates a memorable customer experience, turning unsatisfied customers into brand ambassadors. Empower your customers with a self-service phone channel that provides 24/7 availability, removing irritants from their journey and boosting overall satisfaction.
Enhance your contact center by combining human and AI capabilities, such as AI Telemarketing, to offer the best experience to callers, maximizing team productivity, and exceeding operational goals. This transformation not only differentiates your brand but also creates long-lasting memorable experiences for your customers.
Website: | https://calldesk.ai/ |
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Founded in: | 2015 |
Founder: | Vincent Gire, Aimé Dushimire |
CEO: | Vincent Gire |
Address: | rue de Ponthieu, Paris, France |
Phone: | 33 (0)1 86 26 99 01 |
Email: | [email protected] |
Live Chat: | No |
We've compared price, features, voice samples, and more, and Smith AI is a better alternative to Calldesk.AI
If you are looking to invest in either Smith AI or Calldesk.AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
Compare Smith AI vs Calldesk.AI subscription plans and pricing. Please check each website for the most updated information.
Monthly Price | Yearly Price | |
Web Chat: À la carte | $10 | |
Web Chat: Starter | $140 | |
Web Chat: Basic | $300 | |
Web Chat: Pro | $600 |
Monthly Price | Yearly Price | |
Contact Support |
A side-by-side comparison of Smith AI vs Calldesk.AI features
Smith AI Features |
Calldesk.AI Features |
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Live chat agentsLive agents work in tandem with AI so conversations are handled efficiently, 24/7. |
Natural Language Processing (NLP)Calldesk’s AI voice agents leverage advanced NLP to understand and process natural language, allowing for smooth, conversational interactions with callers. This ensures that callers are understood and directed appropriately without the need for complex menu systems |
Online dashboardAccess invoices, view playbooks, and train your AI chatbot with Q&A in your online dashboard. |
Quick DeploymentCalldesk voice agents can be deployed in a matter of days, not months. This rapid setup is made possible through an ergonomic Studio platform, which simplifies the building and deployment process |
Custom branding & colorsChoose how your chat widget looks on your website so it matches your brand design. |
Cost EfficiencyThe AI voice agents significantly reduce the cost per call by automating repetitive tasks and handling large volumes of calls efficiently. This allows human agents to focus on more complex, high-value interactions |
Mobile-optimizedOur chat widget works on every device and browser — computer, tablet, or phone. |
High Understanding RateThe platform uses a best-of-breed architecture to achieve high comprehension rates, even in challenging scenarios involving accents, breaks, or ambient noise. This ensures that conversations remain smooth and effective |
Google AnalyticsSync chat data directly into your Google Analytics account for streamlined reporting. |
Real-Time Monitoring and SupervisionThe Calldesk Studio provides tools for monitoring and supervising voice agents. Users can access detailed statistics, read call transcripts, and quickly adapt the behavior of voice agents to meet daily challenges and improve performance |
AI technologyOur proprietary live chat technology enables agents to offer exceptional service to clients. |
Multi-Language SupportCalldesk’s technology supports 29 languages natively, making it a versatile solution for businesses with a global customer base. This feature ensures that customers can interact with the voice agents in their preferred language |
Proactive chatPrompt visitors to engage in a conversation immediately, or after 15, 30, or 60 seconds. |
Pre-Optimized Use CasesThe platform offers a variety of pre-optimized use cases based on millions of real-life conversations. These include caller identification, natural language IVR, appointment scheduling, customer file follow-up, and more. This helps businesses quickly implement effective solutions tailored to their specific needs |
Custom placementChoose where your chat widget is displayed — site-wide or just on specific pages. |
Seamless Handover to Human AgentsWhen the AI voice agent encounters a query it cannot handle, it seamlessly hands over the call to a human agent, ensuring continuity and maintaining a high level of customer satisfaction |
Chat transcriptsView full chat transcripts of all conversations between our agents and your customers. |
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Custom knowledge baseBuild a knowledge base that immediately answers common questions from customers. |
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Text notificationsGet notified on your phone with a text message every time a new chat occurs. |
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Real-time translationWe leverage neural network AI to instantly translate chats between English and Spanish. |
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Chat insight & metadataAccess real-time chat analytics and full transcripts available in every client dashboard. |
Most apps in this space have similar use cases but you can compare Smith AI vs Calldesk.AI use cases if you were looking for something unique.
Smith AI Use Cases |
Calldesk.AI Use Cases |
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Virtual Receptionist ServicesSmith.ai provides virtual receptionists who handle incoming calls and messages. This service helps businesses manage call volume efficiently, ensuring that every inquiry or customer interaction is handled promptly and professionally. This is ideal for businesses that require constant customer interaction but may not have the resources to maintain a full-time reception staff. |
Caller IdentificationQuickly identifying callers to access their accounts and provide personalized service. |
Outbound Calling and Sales DevelopmentUtilizing Smith.ai for outbound calls helps businesses in lead generation and customer outreach efforts. The service includes initiating contact with potential clients, qualifying leads, scheduling appointments, and even following up on leads, which helps in increasing conversion rates and optimizing the sales process. |
Natural Language IVREliminating the need for complex and tedious number-based IVR systems. |
Web Chat ServicesSmith.ai's web chat services combine AI-driven chatbots and live chat capabilities to engage website visitors effectively. This dual approach ensures that potential clients receive immediate assistance, improving lead capture and customer satisfaction rates. |
Demand PrequalificationGathering key information from callers before transferring them to a human agent. |
Lead Intake and QualificationThrough both inbound and outbound services, Smith.ai helps businesses qualify leads, ensuring that only the most promising prospects are forwarded to the sales team. This streamlines the sales process and improves the efficiency of lead management. |
FAQ HandlingManaging high volumes of calls about simple, recurring questions. |
After-Hours and Overflow Call HandlingSmith.ai offers after-hours support and overflow call handling, ensuring that businesses do not miss important calls outside of regular business hours or during peak periods. This service is crucial for maintaining a high level of customer service and capturing every potential business opportunity. |
Appointment SchedulingAutomating the process of booking, rescheduling, or canceling appointments. |
Customer File Follow-UpProviding updates on the status of orders, files, or packages without human intervention. |
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Insurance Claim ProcessingSupporting insured callers with immediate assistance during claim processes. |
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Repayment SimulationHelping customers understand their repayment options and conditions. |
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Support Ticket CreationAutomating the creation of support tickets for customer service issues. |
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Call Spike ManagementHandling high call volumes during peak times without overloading human agents. |
See which companies trust Smith AI & Calldesk.AI for all their generative AI needs.
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See how Smith AI vs Calldesk.AI stack up by what users think of them.
One of the best features of Smith.Ai software is their integration with our CRM, Wealthbox. They are able to send a one way push of information which will add the caller as a contact, publish the call notes that are duplicated on the dashboard, and also add their appointment to our calendar. This has been a big time saver for the admin staff who used to manually input all of that.
Smith.AI helps our busy law firm provide best-in-class legal services by always having a competent person able to answer phone calls professionally. They save us valuable time by weeding out spam and unqualified leads, scheduling potential new clients for initial consults, and helping existing clients get in touch with the right team member as efficiently as possible.
They are responsive and they allow you to provide them with your own script.
Tried them and have used this company for over two years, yet they were dropping the ball all the time and we lost a lot of business and a lot of clients and time so finally left and using another service this time US based agents …so do yourself a favor and spare yourself the aggravation that we have experienced; tried working it out patiently to no avail. After we switched to a different U.S. based answering service with a U.S based representatives we have not had any issues. All calls are now handled perfectly. Wished left smith sooner than we did.
HORRIBLE!!!! Probably the worst company I have ever interacted with. I'm not a scorned customer - there is no event where they rubbed me the wrong way. I've worked with them for over a year and it's been a parade of incompetence the entire time. They have wasted our ad budget, lost customers for us, and wasted hours of our time. Please do not make the mistake of selecting them, as once you do there are real switching costs. We've been so busy with our business we haven't had time to switch, but I promise you we will. Stay away!!!
Calldesk.AI not reviewed yet.