Smith AI

4.9

Smith.ai seamlessly combines artificial intelligence with human intelligence to deliver 24/7 customer engagement services.

No agent sample available

Answering Legal

4.8

Answering Legal delivers the highest quality 24/7 answering service for attorneys. Trusted by thousands of law firms and backed by over 300 five-star testimonials!

No agent sample available

About Smith AI

Smith AI leverages both AI and human expertise to provide round-the-clock customer engagement, utilizing live agents based in North America to enhance lead capture and conversion.

Website:https://smith.ai/
Founded in:2015
Founder: Aaron Lee, Justin Maxwell
CEO:Aaron Lee
Address: Palo Alto, California, USA
Phone: (650) 727-6484
Email: [email protected]
Live Chat: Yes

About Answering Legal

Answering Legal offers top-notch 24/7 answering services for attorneys, trusted by thousands of law firms and boasting over 300 five-star testimonials.

Website:https://www.answeringlegal.com/
Founded in:2013
Founder: Robert Shatles, Alyssa Accard
CEO:Robert Shatles
Address: Nesconset, New York, USA
Phone: (631) 268-3333
Email: [email protected]
Live Chat: No

Smith AI is a better alternative to Answering Legal

We've compared price, features, voice samples, and more, and Smith AI is a better alternative to Answering Legal

Compare Smith AI Product Suite vs Answering Legal

If you are looking to invest in either Smith AI or Answering Legal and are planning to scale, then it’s important to know who provides a comprehensive product suite.

  • Virtual Receptionists
  • Outreach Campaigns
  • Webchat
  • AI Agent

Conversational Voice AI, trained to speak your business.

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Smith AI vs Answering Legal Pricing

Compare Smith AI vs Answering Legal subscription plans and pricing. Please check each website for the most updated information.

Monthly PriceYearly Price
Web Chat: À la carte $10
Web Chat: Starter $140
Web Chat: Basic $300
Web Chat: Pro $600
Monthly PriceYearly Price
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Smith AI vs Answering Legal Features Comparison

A side-by-side comparison of Smith AI vs Answering Legal features

Smith AI Features

Answering Legal Features

Live chat agents

Live agents work in tandem with AI so conversations are handled efficiently, 24/7.

24/7 Live Answering

The service ensures that every call to your law firm is answered by a real person, no matter the time of day, providing continuous availability to capture new clients and manage ongoing cases effectively.

Online dashboard

Access invoices, view playbooks, and train your AI chatbot with Q&A in your online dashboard.

Customizable Legal Intake

Answering Legal provides full legal intake services, allowing for detailed collection of caller information that is crucial for new client onboarding. Law firms can customize every question on their legal intake to ensure all necessary details are gathered.

Custom branding & colors

Choose how your chat widget looks on your website so it matches your brand design.

Live Call Transferring

If a lawyer is available to take a call, the virtual receptionist at Answering Legal will announce the caller and transfer them directly, facilitating immediate communication when needed.

Mobile-optimized

Our chat widget works on every device and browser — computer, tablet, or phone.

Message Taking

When attorneys are unavailable, the receptionists take detailed messages, ensuring that all relevant information is captured for later follow-up.

Google Analytics

Sync chat data directly into your Google Analytics account for streamlined reporting.

Appointment Scheduling

The service includes scheduling appointments directly on the law firm’s calendar, enhancing the organization and efficiency of managing client meetings.

AI technology

Our proprietary live chat technology enables agents to offer exceptional service to clients.

Bilingual Receptionists

To accommodate a diverse clientele, Answering Legal offers bilingual answering services, ensuring that Spanish-speaking clients are fully supported.

Proactive chat

Prompt visitors to engage in a conversation immediately, or after 15, 30, or 60 seconds.

Integrated Software Solutions

Answering Legal can integrate with a law firm's existing CRM systems, allowing for automated sorting of call information and seamless workflow automation. This integration extends to setting up custom triggers based on the firm's specific operational needs.

Custom placement

Choose where your chat widget is displayed — site-wide or just on specific pages.

Chat transcripts

View full chat transcripts of all conversations between our agents and your customers.

Custom knowledge base

Build a knowledge base that immediately answers common questions from customers.

Text notifications

Get notified on your phone with a text message every time a new chat occurs.

Real-time translation

We leverage neural network AI to instantly translate chats between English and Spanish.

Chat insight & metadata

Access real-time chat analytics and full transcripts available in every client dashboard.

Smith AI vs Answering Legal Use Cases

Most apps in this space have similar use cases but you can compare Smith AI vs Answering Legal use cases if you were looking for something unique.

Smith AI Use Cases

Answering Legal Use Cases

Virtual Receptionist Services

Smith.ai provides virtual receptionists who handle incoming calls and messages. This service helps businesses manage call volume efficiently, ensuring that every inquiry or customer interaction is handled promptly and professionally. This is ideal for businesses that require constant customer interaction but may not have the resources to maintain a full-time reception staff.

24/7 Client Reception

Law firms utilize Answering Legal to ensure that every call is answered day or night, capturing every potential client opportunity and providing immediate responses to current clients, crucial for urgent legal matters.

Outbound Calling and Sales Development

Utilizing Smith.ai for outbound calls helps businesses in lead generation and customer outreach efforts. The service includes initiating contact with potential clients, qualifying leads, scheduling appointments, and even following up on leads, which helps in increasing conversion rates and optimizing the sales process.

Lead Capture and Client Intake

The service excels in capturing leads through detailed legal intake processes. Receptionists collect comprehensive client information during initial calls, which is essential for preparing attorneys for follow-up and case evaluation.

Web Chat Services

Smith.ai's web chat services combine AI-driven chatbots and live chat capabilities to engage website visitors effectively. This dual approach ensures that potential clients receive immediate assistance, improving lead capture and customer satisfaction rates.

Appointment Scheduling

Answering Legal aids law firms by scheduling client meetings directly into attorneys' calendars. This helps in managing attorneys’ schedules more efficiently, ensuring that they can focus on their legal work without administrative distractions.

Lead Intake and Qualification

Through both inbound and outbound services, Smith.ai helps businesses qualify leads, ensuring that only the most promising prospects are forwarded to the sales team. This streamlines the sales process and improves the efficiency of lead management.

Message Taking and Call Patching

When attorneys are unavailable, Answering Legal's receptionists take detailed messages or patch calls through to attorneys when they become available, ensuring no critical information is missed.

After-Hours and Overflow Call Handling

Smith.ai offers after-hours support and overflow call handling, ensuring that businesses do not miss important calls outside of regular business hours or during peak periods. This service is crucial for maintaining a high level of customer service and capturing every potential business opportunity.

Bilingual Support

Catering to a diverse clientele, Answering Legal offers bilingual support, ensuring that non-English speaking clients receive the same level of care and professionalism, which is particularly valuable in communities with significant Spanish-speaking populations.

Customized Call Handling

Law firms can customize how calls are handled based on their specific needs, from the greeting used by receptionists to the questions asked during legal intakes, making the service highly adaptable to different legal specializations and client management styles.

Smith AI vs Answering Legal Clients

See which companies trust Smith AI & Answering Legal for all their generative AI needs.

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Smith AI vs Answering Legal Reviews

See how Smith AI vs Answering Legal stack up by what users think of them.

Senior Case Manager

One of the best features of Smith.Ai software is their integration with our CRM, Wealthbox. They are able to send a one way push of information which will add the caller as a contact, publish the call notes that are duplicated on the dashboard, and also add their appointment to our calendar. This has been a big time saver for the admin staff who used to manually input all of that.

Kimberly D.

Smith.AI helps our busy law firm serve clients with excellence

Smith.AI helps our busy law firm provide best-in-class legal services by always having a competent person able to answer phone calls professionally. They save us valuable time by weeding out spam and unqualified leads, scheduling potential new clients for initial consults, and helping existing clients get in touch with the right team member as efficiently as possible.

Brittany

Good Experience

They are responsive and they allow you to provide them with your own script.

David N.

Tried this company for over two years…

Tried them and have used this company for over two years, yet they were dropping the ball all the time and we lost a lot of business and a lot of clients and time so finally left and using another service this time US based agents …so do yourself a favor and spare yourself the aggravation that we have experienced; tried working it out patiently to no avail. After we switched to a different U.S. based answering service with a U.S based representatives we have not had any issues. All calls are now handled perfectly. Wished left smith sooner than we did.

Julia Sverdloff, Esq.

HORRIBLE!!!

HORRIBLE!!!! Probably the worst company I have ever interacted with. I'm not a scorned customer - there is no event where they rubbed me the wrong way. I've worked with them for over a year and it's been a parade of incompetence the entire time. They have wasted our ad budget, lost customers for us, and wasted hours of our time. Please do not make the mistake of selecting them, as once you do there are real switching costs. We've been so busy with our business we haven't had time to switch, but I promise you we will. Stay away!!!

Client Services at JUSTLAW

I have used the services of Answering…

I have used the services of Answering Legal for about three years now. With 24/7 service and instant notifications by text and email, I never miss a call. Both colleagues and clients have complimented me about "the nice lady who answers your phone." With no contract, their billing and charges are completely transparent. I cannot speak too highly of their services.

Kevin Babb

I LOVE Answering Legal

I LOVE Answering Legal. They get the information that I need accurately, politely and without delay. They forward calls to me and when I am available, wherever I am, I can speak with a potential client. Best of all, I know my clients appreciate the 24/7 availability!

Roseann Ivanovich

Answering Legal has been a great…

Answering Legal has been a great service provider. Calls are promptly directed to my cell and clients are easily "patched in". If I am unable to answer the call, the service sends both an email and text with all needed information. The folks answering the calls are polite and well spoken. Happy with this service!

Jeffery R. Davis of DAVIS LAW