Ruby
Ruby virtual receptionists offers human-driven virtual receptionist and live chat services, providing small businesses across the US with the tools to excel in every interaction.
Voiceplug AI
Voiceplug AI empower businesses to lead in Voice Commerce with custom Voice AI solutions, allowing customers to use natural voice as the preferred interface.
About Ruby
Every interaction presents an opportunity to excel. Seize these moments with Ruby’s human-centric virtual receptionist and live chat services, trusted by small businesses across the US.
Maximize your customer engagement opportunities with Ruby’s trusted support solutions.
| Website: | https://www.ruby.com/ |
|---|---|
| Founded in: | 2003 |
| Founder: | Jill Nelson |
| CEO: | Kate Winkler |
| Address: | Downtown, Portland, Oregon, USA |
| Phone: | 866-611-7829 |
| Email: | [email protected] |
| Live Chat: | Yes |
About Voiceplug AI
VOICEplug. ai empower businesses to lead in Voice Commerce by providing custom Voice AI solutions, enabling their customers to use natural voice as the preferred interface.
| Website: | https://voiceplug.ai/ |
|---|---|
| Founded in: | 2020 |
| Founder: | Shweta Ruparel, Jay Ruparel, Randy Chin, Dr. Mark Allen |
| CEO: | Jay Ruparel |
| Address: | Palo Alto , California, USA |
| Phone: | 1 (650) 918-6100 |
| Email: | [email protected] |
| Live Chat: | No |
Compare Ruby Product Suite vs Voiceplug AI
If you are looking to invest in either Ruby or Voiceplug AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Agent
- VOICEplug Phone AI
- VOICEplug Drive-Thru AI
- VOICEplug Web & Mobile AI
Ruby vs Voiceplug AI Pricing
Compare Ruby vs Voiceplug AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| 50 minutes per month | $235 | |
| 100 minutes per month | $375 | |
| 200 minutes per month | $680 | |
| 500 minutes per month | $1,640 |
| Monthly Price | Yearly Price | |
| Contact Support |
Ruby vs Voiceplug AI Features Comparison
A side-by-side comparison of Ruby vs Voiceplug AI features
Ruby Features |
Voiceplug AI Features |
|---|---|
24/7 Live AnsweringRuby provides around-the-clock live answering services, ensuring that no call goes unanswered, which can significantly improve customer satisfaction and retention rates. |
Natural Language OrderingVoiceplug.ai enables customers to place orders using natural language conversations, creating a seamless and interactive ordering experience across phone, web, mobile, drive-thru, and kiosk systems |
Bilingual ServicesRecognizing the diverse needs of modern businesses, Ruby offers bilingual receptionist services in English and Spanish, expanding the accessibility and inclusiveness of customer service. |
24/7 AvailabilityThe AI agent provides round-the-clock service, ensuring that customer calls and orders are managed at any time, reducing missed opportunities and improving customer satisfaction |
Customizable Call HandlingBusinesses can personalize their call handling procedures with Ruby, including custom greetings and specific instructions for call forwarding, ensuring that the service aligns perfectly with their operational needs. |
Multichannel IntegrationVoiceplug.ai integrates with various ordering systems including phones, web, mobile apps, call centers, and drive-thrus, offering a unified and flexible solution for different customer touchpoints |
Integrated Live ChatRuby's live chat services extend the personal touch of its virtual receptionists to online platforms, enabling immediate engagement with website visitors, lead capture, and appointment scheduling. |
Reduced Labor CostsBy automating the order-taking process, Voiceplug.ai significantly reduces the need for human staff, lowering operational costs and allowing employees to focus on higher-value tasks |
Robocall FilteringTo maintain efficiency and focus on meaningful interactions, Ruby includes robocall filtering, ensuring that receptionists spend time only on legitimate inquiries. |
Error ReductionThe AI system captures order details accurately, minimizing communication errors that can occur with human order-taking, and improving overall order accuracy and customer satisfaction |
Mobile AppWith a dedicated mobile app, Ruby allows business owners to manage their call activities, view messages and voicemails, and maintain control over their communications from anywhere. |
Upselling and Cross-SellingVoiceplug.ai is designed to upsell and cross-sell products during the order process, increasing average order value and driving additional revenue opportunities |
HIPAA ComplianceFor businesses in the healthcare sector, Ruby ensures that all receptionists are HIPAA-trained, maintaining the confidentiality and security of patient information. |
ScalabilityThe platform can handle multiple orders simultaneously, making it easy for businesses to scale their operations to meet increased demand without additional staffing |
Accessibility FeaturesVoiceplug.ai enhances accessibility by supporting voice commands and interactions, making it easier for customers, including those with disabilities, to place orders and interact with the business |
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Silent Ordering OptionFor environments where customers need to place orders discreetly, Voiceplug.ai offers a silent ordering feature that allows for text-based inputs while maintaining the convenience of voice ordering |
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Enhanced Customer ExperienceThe AI provides a personalized and efficient ordering experience, leading to higher customer satisfaction and repeat business. It also helps bridge language barriers, ensuring inclusivity and accessibility for a diverse customer base |
Ruby vs Voiceplug AI Use Cases
Most apps in this space have similar use cases but you can compare Ruby vs Voiceplug AI use cases if you were looking for something unique.
Ruby Use Cases |
Voiceplug AI Use Cases |
|---|---|
Small Business SupportRuby's services are particularly beneficial for small businesses that may not have the resources to staff full-time receptionists. By handling incoming calls and live chats, Ruby helps these businesses maintain a professional image and ensures that no customer inquiries go unanswered, even outside of regular business hours |
Phone OrderingHandling high volumes of phone orders efficiently. |
Legal FirmsFor legal practices, Ruby provides a secure and reliable way to manage client communications and sensitive information, adhering to HIPAA compliance when necessary. This includes scheduling appointments, handling client queries, and ensuring all communications are conducted with the utmost confidentiality and professionalism |
Drive-Thru OrderingEnhancing the drive-thru experience by reducing wait times and improving order accuracy. |
Healthcare ServicesRuby's HIPAA-compliant virtual receptionists are ideal for healthcare providers who need to manage patient appointments, handle sensitive medical inquiries, and maintain patient privacy and security at all times |
Web and Mobile OrderingProviding a seamless ordering experience on restaurant websites and mobile apps. |
Real EstateRuby assists real estate agents by managing calls related to property inquiries, scheduling viewings, and providing immediate responses to potential buyers or renters, thus helping agents stay organized and responsive |
Reducing Labor CostsAddressing labor shortages and reducing staffing costs. |
Lead Capture and QualificationRuby’s virtual receptionists help businesses capture and qualify leads by providing immediate interaction. They can engage website visitors, answer their questions, and convert inquiries into qualified leads or scheduled appointments, which is crucial for sales and service-oriented businesses |
Upselling and Cross-SellingIncreasing average order value through strategic product recommendations. |
Appointment Scheduling and ManagementRuby integrates with various calendar systems to handle appointment bookings, updates, and cancellations, allowing businesses to streamline their scheduling processes without the risk of double-booking or scheduling conflicts |
Handling Multiple Orders SimultaneouslyManaging peak times and high order volumes. |
Outbound Calling and Customer Follow-UpRuby's services extend to outbound calling, where they can perform follow-ups, confirm appointments, or reach out to clients for feedback, helping businesses maintain a proactive relationship with their customers |
Enhanced Customer ExperienceImproving customer satisfaction with personalized interactions and faster service. |
Silent OrderingAllowing customers to place orders discreetly in quiet environments. |
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AccessibilityMaking ordering accessible to all customers, including those with disabilities. |
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Reducing Communication ErrorsEnsuring order accuracy by minimizing human errors during order taking. |
