Ruby
Ruby virtual receptionists offers human-driven virtual receptionist and live chat services, providing small businesses across the US with the tools to excel in every interaction.
VoiceNation
VoiceNation offers 24/7 live answering, emergency dispatching, and after-hours responses among other features, ensuring seamless communication for businesses.
About Ruby
Every interaction presents an opportunity to excel. Seize these moments with Ruby’s human-centric virtual receptionist and live chat services, trusted by small businesses across the US.
Maximize your customer engagement opportunities with Ruby’s trusted support solutions.
| Website: | https://www.ruby.com/ |
|---|---|
| Founded in: | 2003 |
| Founder: | Jill Nelson |
| CEO: | Kate Winkler |
| Address: | Downtown, Portland, Oregon, USA |
| Phone: | 866-611-7829 |
| Email: | [email protected] |
| Live Chat: | Yes |
About VoiceNation
VoiceNation stands out as a premier provider of virtual receptionist services, delivering 24/7 live answering, emergency dispatching, after-hours support, and more.
| Website: | https://voicenation.com/ |
|---|---|
| Founded in: | 2002 |
| Founder: | Jay Reeder |
| CEO: | Jay Reeder |
| Address: | Duluth, Georgia, USA |
| Phone: | 833-426-1703 |
| Email: | [email protected] |
| Live Chat: | Yes |
VoiceNation is a better alternative to Ruby
We've compared price, features, voice samples, and more, and VoiceNation is a better alternative to Ruby
Compare Ruby Product Suite vs VoiceNation
If you are looking to invest in either Ruby or VoiceNation and are planning to scale, then it’s important to know who provides a comprehensive product suite.
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Ruby vs VoiceNation Pricing
Compare Ruby vs VoiceNation subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| 50 minutes per month | $235 | |
| 100 minutes per month | $375 | |
| 200 minutes per month | $680 | |
| 500 minutes per month | $1,640 |
| Monthly Price | Yearly Price | |
| 20 minutes | $70 | |
| 50 minutes | $135 | |
| 100 minutes | $229 | |
| 250 minutes | $525 | |
| 500 minutes | $925 | |
| More than 500 minutes | Contact Support |
Ruby vs VoiceNation Features Comparison
A side-by-side comparison of Ruby vs VoiceNation features
Ruby Features |
VoiceNation Features |
|---|---|
24/7 Live AnsweringRuby provides around-the-clock live answering services, ensuring that no call goes unanswered, which can significantly improve customer satisfaction and retention rates. |
24/7 Answering ServiceVoiceNation ensures that businesses never miss a call, with services available round the clock to handle customer inquiries, providing a continuous line of communication which is crucial for maintaining customer satisfaction and capturing every potential business opportunity. |
Bilingual ServicesRecognizing the diverse needs of modern businesses, Ruby offers bilingual receptionist services in English and Spanish, expanding the accessibility and inclusiveness of customer service. |
Bilingual AnsweringCatering to a diverse customer base, VoiceNation offers bilingual services, ensuring that both English and Spanish speaking customers can communicate effectively, enhancing the customer experience and broadening the business's market reach. |
Customizable Call HandlingBusinesses can personalize their call handling procedures with Ruby, including custom greetings and specific instructions for call forwarding, ensuring that the service aligns perfectly with their operational needs. |
Custom Call HandlingBusinesses can customize how their calls are handled, including options for message taking, call forwarding, and setting up custom responses based on the company's specific requirements. This allows for personalized customer interactions that align with brand standards. |
Integrated Live ChatRuby's live chat services extend the personal touch of its virtual receptionists to online platforms, enabling immediate engagement with website visitors, lead capture, and appointment scheduling. |
Instant Message DeliveryMessages are delivered instantly, enabling businesses to receive timely updates about customer interactions and ensuring that critical calls are prioritized and responded to swiftly. |
Robocall FilteringTo maintain efficiency and focus on meaningful interactions, Ruby includes robocall filtering, ensuring that receptionists spend time only on legitimate inquiries. |
CRM Integration and Appointment SchedulingVoiceNation integrates with customer relationship management (CRM) systems to streamline data management and schedules appointments directly into business calendars, enhancing operational efficiency and ensuring seamless management of customer interactions. |
Mobile AppWith a dedicated mobile app, Ruby allows business owners to manage their call activities, view messages and voicemails, and maintain control over their communications from anywhere. |
Order ProcessingThe service includes order processing capabilities, which allows for direct transactions and payments, facilitating business operations without necessitating additional resources. |
HIPAA ComplianceFor businesses in the healthcare sector, Ruby ensures that all receptionists are HIPAA-trained, maintaining the confidentiality and security of patient information. |
Ruby vs VoiceNation Use Cases
Most apps in this space have similar use cases but you can compare Ruby vs VoiceNation use cases if you were looking for something unique.
Ruby Use Cases |
VoiceNation Use Cases |
|---|---|
Small Business SupportRuby's services are particularly beneficial for small businesses that may not have the resources to staff full-time receptionists. By handling incoming calls and live chats, Ruby helps these businesses maintain a professional image and ensures that no customer inquiries go unanswered, even outside of regular business hours |
24/7 Customer SupportVoiceNation provides around-the-clock answering services, ensuring that businesses are always available to their customers, no matter the time or day. This is crucial for industries where timely responses are critical, such as medical or emergency services. |
Legal FirmsFor legal practices, Ruby provides a secure and reliable way to manage client communications and sensitive information, adhering to HIPAA compliance when necessary. This includes scheduling appointments, handling client queries, and ensuring all communications are conducted with the utmost confidentiality and professionalism |
Lead Capture and QualificationWith their professional receptionists, VoiceNation helps businesses qualify and capture leads effectively. This service ensures that potential customers receive immediate attention, and that leads are properly assessed and routed to enhance conversion rates. |
Healthcare ServicesRuby's HIPAA-compliant virtual receptionists are ideal for healthcare providers who need to manage patient appointments, handle sensitive medical inquiries, and maintain patient privacy and security at all times |
Appointment SchedulingVoiceNation's receptionists can schedule appointments directly into a company’s calendar system. This use case is particularly beneficial for healthcare providers, legal firms, and service-based businesses where appointment scheduling is a routine task. |
Real EstateRuby assists real estate agents by managing calls related to property inquiries, scheduling viewings, and providing immediate responses to potential buyers or renters, thus helping agents stay organized and responsive |
Order ProcessingFor e-commerce and retail businesses, VoiceNation handles order taking and payment processing, allowing companies to manage sales transactions efficiently without needing to expand their in-house teams. |
Lead Capture and QualificationRuby’s virtual receptionists help businesses capture and qualify leads by providing immediate interaction. They can engage website visitors, answer their questions, and convert inquiries into qualified leads or scheduled appointments, which is crucial for sales and service-oriented businesses |
Bilingual SupportVoiceNation offers bilingual answering services to help businesses communicate effectively with a diverse customer base. This is especially useful in areas with high non-English speaking populations, helping businesses enhance service accessibility and customer satisfaction. |
Appointment Scheduling and ManagementRuby integrates with various calendar systems to handle appointment bookings, updates, and cancellations, allowing businesses to streamline their scheduling processes without the risk of double-booking or scheduling conflicts |
Event Registration and ManagementFor organizations that host events, VoiceNation can manage call-in registrations and inquiries, providing a streamlined approach to event management and improving attendee experience. |
Outbound Calling and Customer Follow-UpRuby's services extend to outbound calling, where they can perform follow-ups, confirm appointments, or reach out to clients for feedback, helping businesses maintain a proactive relationship with their customers |
Ruby vs VoiceNation Clients
See which companies trust Ruby & VoiceNation for all their generative AI needs.
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Ruby vs VoiceNation Reviews
See how Ruby vs VoiceNation stack up by what users think of them.
Ruby not reviewed yet.
Reliable, Low-Maintenance Experience
VoiceNation's service has been very reliable for our restoration company. They do a great job of determining if an after-hours call is an emergency or not, and handling them appropriately based on that. It has been a very "hands-off" experience for our company, as it works automatically, without any intervention required on our part. I'm a very satisfied customer!
Happy with My Decision
Happy with My Decision. My company switched from AnswerConnect in order to downsize and have a better customer support. I've had more support with VoiceNation in the past month, than I did 3 years with Answer Connect.
So much better than the rest
We are very happy with services. We’ve only had maybe 2-3 issues since we started with you guys and you have responded/resolved quickly- can’t tell you the difference between our old answering service and voicenation-night and day. I used to get weekly if not daily complaints about our answering service from our on call team members, and it was frustrating and inconsistent to change the on call list- the ease of changing the on call list is the best for me- I can do it from my phone in a few clicks. If you are thinking about changing services- I highly recommend switching to Voicenation.
Ripped me off
My first month after signing up, they overcharged me for excessively lengthy calls. Multiple calls described as "Dead air" lasting up to 105 seconds. I can understand 15 seconds and hanging up, but at least 12.75 EXTRA minutes of listening to dead air and charging me for that. Also, my office is closed on Fridays, so the script for Friday reads "The office is closed. Please call back during normal business hours." Calls on Fridays could last 5 whole minutes just to say those 2 sentences. I tried to address these overcharges with customer service multiple times. They just ignored my concerns. Like they purposely made the calls last longer to charge me more.
I am never impressed with a company…
I am never impressed with a company that makes it difficult to cancel service. I am now trying for the third time to cancel my voicenation service. No one ever gets back to me.
