Ruby virtual receptionists offers human-driven virtual receptionist and live chat services, providing small businesses across the US with the tools to excel in every interaction.
An innovative solution for home service businesses that answers phone calls promptly and in a way that customers prefer.
Every interaction presents an opportunity to excel. Seize these moments with Ruby’s human-centric virtual receptionist and live chat services, trusted by small businesses across the US.
Maximize your customer engagement opportunities with Ruby’s trusted support solutions.
Website: | https://www.ruby.com/ |
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Founded in: | 2003 |
Founder: | Jill Nelson |
CEO: | Kate Winkler |
Address: | Downtown, Portland, Oregon, USA |
Phone: | 866-611-7829 |
Email: | [email protected] |
Live Chat: | Yes |
Sameday AI is as effective as your best salesperson. It doesn’t merely respond to customers; like your top sales representative, Sameday AI identifies customer needs and provides tailored solutions that accommodate your schedule, connect with available technicians, and cater to the specific preferences of your service business.
Service businesses often pay four times more to generate leads compared to most other local businesses. To tackle this challenge, Sameday AI operates continuously, enabling the forwarding of overflow and after-hour calls directly to the AI IVR, which can promptly address new customers’ questions and offer the earliest available appointment. Sameday AI never misses a call, never forgets to follow up, and always shows up for work.
Additionally, Sameday AI can integrate with any software that has an available API, including the most popular AI Answering Service, AI Receptionist, and AI Telemarketing systems, along with Field Service Software, ensuring your business stays connected. This also includes handling customer interactions via AI phone calls efficiently.
Website: | https://www.gosameday.com/ |
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Founded in: | 2021 |
Founder: | Aaron Cooper, Max Forsey |
CEO: | Aaron Cooper |
Address: | Lehi, Utah, USA |
Phone: | 1 (415) 723-6177 |
Email: | [email protected] |
Live Chat: | No |
If you are looking to invest in either Ruby or Sameday AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
Compare Ruby vs Sameday AI subscription plans and pricing. Please check each website for the most updated information.
Monthly Price | Yearly Price | |
50 minutes per month | $235 | |
100 minutes per month | $375 | |
200 minutes per month | $680 | |
500 minutes per month | $1,640 |
Monthly Price | Yearly Price | |
Launch | $349 | |
Scale | $559 | |
Enterprise | Contact Support | Contact Support |
A side-by-side comparison of Ruby vs Sameday AI features
Ruby Features |
Sameday AI Features |
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24/7 Live AnsweringRuby provides around-the-clock live answering services, ensuring that no call goes unanswered, which can significantly improve customer satisfaction and retention rates. |
24/7 AvailabilitySameday.ai ensures that no call goes unanswered, providing around-the-clock service to capture leads and respond to customer inquiries at any time, including after hours. |
Bilingual ServicesRecognizing the diverse needs of modern businesses, Ruby offers bilingual receptionist services in English and Spanish, expanding the accessibility and inclusiveness of customer service. |
Natural Language Processing (NLP)The AI uses advanced NLP to understand and respond to customer inquiries in a natural and engaging manner, similar to a human representative. |
Customizable Call HandlingBusinesses can personalize their call handling procedures with Ruby, including custom greetings and specific instructions for call forwarding, ensuring that the service aligns perfectly with their operational needs. |
Proactive Sales AutomationThe AI is equipped with sales skills to build value, overcome objections, and close sales effectively, turning leads into scheduled and paying customers. |
Integrated Live ChatRuby's live chat services extend the personal touch of its virtual receptionists to online platforms, enabling immediate engagement with website visitors, lead capture, and appointment scheduling. |
Integration with Existing SystemsSameday.ai seamlessly integrates with existing phone systems, field service software, and payment systems, ensuring a smooth and efficient operation without the need for extensive manual updates. |
Robocall FilteringTo maintain efficiency and focus on meaningful interactions, Ruby includes robocall filtering, ensuring that receptionists spend time only on legitimate inquiries. |
High Scalability:The system can handle high call volumes simultaneously, maintaining service quality even during peak times, which is crucial for businesses with fluctuating demand. |
Mobile AppWith a dedicated mobile app, Ruby allows business owners to manage their call activities, view messages and voicemails, and maintain control over their communications from anywhere. |
Improved Accuracy and ConsistencyBy providing accurate and consistent information based on the latest data, the AI reduces the likelihood of human error, ensuring reliable responses to customer inquiries. |
HIPAA ComplianceFor businesses in the healthcare sector, Ruby ensures that all receptionists are HIPAA-trained, maintaining the confidentiality and security of patient information. |
Advanced AnalyticsThe Intelligent Analytics Suite provides businesses with valuable insights and reporting, helping them to understand what is working and where improvements are needed. |
Cost EfficiencyBy reducing the need for additional staffing and minimizing missed calls, Sameday.ai saves businesses money while also increasing revenue through better lead conversion. |
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Customizable AIBusinesses can tailor the AI to meet their specific requirements, including multilingual capabilities and custom integrations to fit unique business needs. |
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Security and PrivacyThe AI service includes robust security protocols to protect sensitive customer data, ensuring compliance with privacy standards. |
Most apps in this space have similar use cases but you can compare Ruby vs Sameday AI use cases if you were looking for something unique.
Ruby Use Cases |
Sameday AI Use Cases |
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Small Business SupportRuby's services are particularly beneficial for small businesses that may not have the resources to staff full-time receptionists. By handling incoming calls and live chats, Ruby helps these businesses maintain a professional image and ensures that no customer inquiries go unanswered, even outside of regular business hours |
Handling After-Hours CallsBusinesses often miss calls after business hours, leading to lost opportunities. |
Legal FirmsFor legal practices, Ruby provides a secure and reliable way to manage client communications and sensitive information, adhering to HIPAA compliance when necessary. This includes scheduling appointments, handling client queries, and ensuring all communications are conducted with the utmost confidentiality and professionalism |
Managing High Call VolumesDuring peak times, businesses can be overwhelmed by high call volumes, resulting in longer wait times and potential customer dissatisfaction. |
Healthcare ServicesRuby's HIPAA-compliant virtual receptionists are ideal for healthcare providers who need to manage patient appointments, handle sensitive medical inquiries, and maintain patient privacy and security at all times |
Sales and Lead ConversionConverting leads into paying customers requires skilled sales interactions and timely responses. |
Real EstateRuby assists real estate agents by managing calls related to property inquiries, scheduling viewings, and providing immediate responses to potential buyers or renters, thus helping agents stay organized and responsive |
Proactive Customer Follow-UpsBusinesses may struggle with timely follow-ups, leading to missed opportunities and lower customer satisfaction. |
Lead Capture and QualificationRuby’s virtual receptionists help businesses capture and qualify leads by providing immediate interaction. They can engage website visitors, answer their questions, and convert inquiries into qualified leads or scheduled appointments, which is crucial for sales and service-oriented businesses |
Integration with Existing SystemsSeamlessly integrating new technology with existing business systems can be challenging. |
Appointment Scheduling and ManagementRuby integrates with various calendar systems to handle appointment bookings, updates, and cancellations, allowing businesses to streamline their scheduling processes without the risk of double-booking or scheduling conflicts |
Improving Customer ExperienceProviding consistent and accurate information to customers can be difficult, especially with a large team. |
Outbound Calling and Customer Follow-UpRuby's services extend to outbound calling, where they can perform follow-ups, confirm appointments, or reach out to clients for feedback, helping businesses maintain a proactive relationship with their customers |
Cost ReductionStaffing for call management can be costly, especially with fluctuating call volumes. |
Data-Driven InsightsUnderstanding call patterns and customer interactions is crucial for making informed business decisions. |