Ruby
Ruby virtual receptionists offers human-driven virtual receptionist and live chat services, providing small businesses across the US with the tools to excel in every interaction.
IsOn24
IsOn24 is a 24/7 AI-driven virtual assistant that handles appointments, customer inquiries, and call queues, integrating seamlessly with calendars and CRMs.
About Ruby
Every interaction presents an opportunity to excel. Seize these moments with Ruby’s human-centric virtual receptionist and live chat services, trusted by small businesses across the US.
Maximize your customer engagement opportunities with Ruby’s trusted support solutions.
| Website: | https://www.ruby.com/ |
|---|---|
| Founded in: | 2003 |
| Founder: | Jill Nelson |
| CEO: | Kate Winkler |
| Address: | Downtown, Portland, Oregon, USA |
| Phone: | 866-611-7829 |
| Email: | [email protected] |
| Live Chat: | Yes |
About IsOn24
IsOn24 handles setting appointments, checking availability, and answering any questions about your products or services, just like a live person, 24/7. Customers can speak their questions, and IsOn24 AI IVR responds immediately, also providing texted online links. This instant interaction delights customers and frees up time for businesses to grow. Users can choose from various computer voices or record their own.
IsOn24 AI Answering Service automatically books client meetings, home service visits, and restaurant reservations, filling your calendar from AI phone call interactions, websites, and even text messages. Special hours, rules, and custom fields can be quickly added to match specific processes. It easily negotiates alternate times and answers questions via text messages, connecting seamlessly with your favorite calendar and CRM.
Voicemails, text messages, and online chats are neatly organized in one simple screen, allowing real two-way texting with your business phone number from your phone, tablet, or PC. This feature enhances AI Receptionist automated voice responses with instant text messages around the clock, ensuring businesses stay close to their most demanding clients, whether in the office or on the go. CRM integration allows the creation of SMS drip campaigns and logs all messages.
The Automatic Call Queue feature provides a powerful call center solution without complexity. IsOn24 AI Telemarketing queues live calls in the order they are received, with callers hearing messages and music while waiting. Waiting calls can be answered from anywhere using any phone or directly from the IsOn24 app on a tablet or computer.
| Website: | https://www.ison24.com/ |
|---|---|
| Founded in: | 2014 |
| Founder: | Manu Pandey, Vimal Misra |
| CEO: | Manu Pandey |
| Address: | San Jose, California, USA |
| Phone: | 408-797-3300 |
| Email: | [email protected] |
| Live Chat: | Yes |
Compare Ruby Product Suite vs IsOn24
If you are looking to invest in either Ruby or IsOn24 and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Agent
- AI Agent
Ruby vs IsOn24 Pricing
Compare Ruby vs IsOn24 subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| 50 minutes per month | $235 | |
| 100 minutes per month | $375 | |
| 200 minutes per month | $680 | |
| 500 minutes per month | $1,640 |
Ruby vs IsOn24 Features Comparison
A side-by-side comparison of Ruby vs IsOn24 features
Ruby Features |
IsOn24 Features |
|---|---|
24/7 Live AnsweringRuby provides around-the-clock live answering services, ensuring that no call goes unanswered, which can significantly improve customer satisfaction and retention rates. |
24/7 AI Voice AssistantProvides round-the-clock service, answering customer inquiries and setting appointments just like a live person, ensuring no call goes unanswered. |
Bilingual ServicesRecognizing the diverse needs of modern businesses, Ruby offers bilingual receptionist services in English and Spanish, expanding the accessibility and inclusiveness of customer service. |
Text Back and Two-Way TextingAutomatically responds to missed calls with text messages, and supports full two-way texting, keeping all communications organized and easily accessible from any device. |
Customizable Call HandlingBusinesses can personalize their call handling procedures with Ruby, including custom greetings and specific instructions for call forwarding, ensuring that the service aligns perfectly with their operational needs. |
Automatic Call QueueManages live calls by queuing them and distributing them among multiple phones or answering from any browser, ensuring efficient call handling even during peak times. |
Integrated Live ChatRuby's live chat services extend the personal touch of its virtual receptionists to online platforms, enabling immediate engagement with website visitors, lead capture, and appointment scheduling. |
Online Appointments and Reservations:Enables businesses to book appointments and reservations via phone calls, text messages, and online forms. It integrates with existing reservation systems and allows customization of special hours and specific questions. |
Robocall FilteringTo maintain efficiency and focus on meaningful interactions, Ruby includes robocall filtering, ensuring that receptionists spend time only on legitimate inquiries. |
Customizable Voice and IVR ModeOffers the option to use various computer-generated voices or record your own. It also supports switching to a traditional IVR mode (press 1 for...). |
Mobile AppWith a dedicated mobile app, Ruby allows business owners to manage their call activities, view messages and voicemails, and maintain control over their communications from anywhere. |
Integration with Existing SystemsSeamlessly integrates with various business applications via Zapier and direct APIs, including CRM, calendar, and scheduling systems, enhancing workflow and efficiency. |
HIPAA ComplianceFor businesses in the healthcare sector, Ruby ensures that all receptionists are HIPAA-trained, maintaining the confidentiality and security of patient information. |
Call Recording and TranscriptionRecords all calls and provides transcriptions, enabling easy review and analysis of customer interactions. |
Reports and AnalyticsOffers detailed reports and actionable insights on call volume, appointment occupancy, and customer interactions, helping businesses make informed decisions. |
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Flexible Number ManagementSupports forwarding calls from existing numbers, porting numbers to IsOn24, and acquiring toll-free or vanity numbers as needed. |
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Business TextingIntegrates voicemails, texts, and online chats in one interface, providing a streamlined communication tool for businesses. |
Ruby vs IsOn24 Use Cases
Most apps in this space have similar use cases but you can compare Ruby vs IsOn24 use cases if you were looking for something unique.
Ruby Use Cases |
IsOn24 Use Cases |
|---|---|
Small Business SupportRuby's services are particularly beneficial for small businesses that may not have the resources to staff full-time receptionists. By handling incoming calls and live chats, Ruby helps these businesses maintain a professional image and ensures that no customer inquiries go unanswered, even outside of regular business hours |
24/7 Customer SupportBusinesses often miss calls after hours, leading to lost opportunities and dissatisfied customers |
Legal FirmsFor legal practices, Ruby provides a secure and reliable way to manage client communications and sensitive information, adhering to HIPAA compliance when necessary. This includes scheduling appointments, handling client queries, and ensuring all communications are conducted with the utmost confidentiality and professionalism |
Appointment and Reservation ManagementManaging reservations and appointments manually can be time-consuming and prone to errors. |
Healthcare ServicesRuby's HIPAA-compliant virtual receptionists are ideal for healthcare providers who need to manage patient appointments, handle sensitive medical inquiries, and maintain patient privacy and security at all times |
Handling High Call VolumesBusinesses can be overwhelmed by high call volumes during peak times, leading to long wait times and missed calls |
Real EstateRuby assists real estate agents by managing calls related to property inquiries, scheduling viewings, and providing immediate responses to potential buyers or renters, thus helping agents stay organized and responsive |
Streamlined Communication for Property ManagementProperty managers need to handle numerous tenant inquiries and maintenance requests efficiently. |
Lead Capture and QualificationRuby’s virtual receptionists help businesses capture and qualify leads by providing immediate interaction. They can engage website visitors, answer their questions, and convert inquiries into qualified leads or scheduled appointments, which is crucial for sales and service-oriented businesses |
Enhanced Customer Interaction for RestaurantsRestaurants need to manage reservations, order inquiries, and customer questions, often during busy hours. |
Appointment Scheduling and ManagementRuby integrates with various calendar systems to handle appointment bookings, updates, and cancellations, allowing businesses to streamline their scheduling processes without the risk of double-booking or scheduling conflicts |
E-commerce and Online Business SupportE-commerce businesses need to manage a high volume of customer inquiries and support requests. |
Outbound Calling and Customer Follow-UpRuby's services extend to outbound calling, where they can perform follow-ups, confirm appointments, or reach out to clients for feedback, helping businesses maintain a proactive relationship with their customers |
Inbound Sales and Lead ConversionBusinesses need to capture and convert leads efficiently, especially during times of high traffic. |
Scalable Communication for Small BusinessesSmall businesses often struggle with managing communication due to limited resources. |
