Ruby virtual receptionists offers human-driven virtual receptionist and live chat services, providing small businesses across the US with the tools to excel in every interaction.
Gabbyville, an award-winning provider, offers friendly, energetic, and efficient live bilingual virtual receptionist services to keep your business running smoothly at a fraction of the cost.
Every interaction presents an opportunity to excel. Seize these moments with Ruby’s human-centric virtual receptionist and live chat services, trusted by small businesses across the US.
Maximize your customer engagement opportunities with Ruby’s trusted support solutions.
Website: | https://www.ruby.com/ |
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Founded in: | 2003 |
Founder: | Jill Nelson |
CEO: | Kate Winkler |
Address: | Downtown, Portland, Oregon, USA |
Phone: | 866-611-7829 |
Email: | [email protected] |
Live Chat: | Yes |
Gabbyville is an award-winning provider of friendly, energetic, and efficient live bilingual virtual receptionist services, ensuring your business operates smoothly at a fraction of the cost.
You can also checkout our AI voice agent which can be used as AI IVR, AI phone call, AI Answering Service, AI Receptionist, and AI Telemarketing
Website: | https://www.gabbyville.com/ |
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Founded in: | 2013 |
Founder: | Nisha Goyal-Parikhs |
CEO: | Nisha Goyal-Parikhs |
Address: | Nashville, Texas, USA |
Phone: | 1-800-903-7141 |
Email: | [email protected] |
Live Chat: | Yes |
If you are looking to invest in either Ruby or Gabbyville and are planning to scale, then it’s important to know who provides a comprehensive product suite.
Compare Ruby vs Gabbyville subscription plans and pricing. Please check each website for the most updated information.
Monthly Price | Yearly Price | |
50 minutes per month | $235 | |
100 minutes per month | $375 | |
200 minutes per month | $680 | |
500 minutes per month | $1,640 |
Monthly Price | Yearly Price | |
Starter | $250 | |
Basic | $325 | |
Premium | $600 | |
Executive | $1,425 |
A side-by-side comparison of Ruby vs Gabbyville features
Ruby Features |
Gabbyville Features |
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24/7 Live AnsweringRuby provides around-the-clock live answering services, ensuring that no call goes unanswered, which can significantly improve customer satisfaction and retention rates. |
24/7 Live AnsweringGabbyVille offers round-the-clock live answering services, ensuring that your business never misses a call, regardless of the time of day. |
Bilingual ServicesRecognizing the diverse needs of modern businesses, Ruby offers bilingual receptionist services in English and Spanish, expanding the accessibility and inclusiveness of customer service. |
Bilingual ReceptionistsTo cater to a diverse customer base, GabbyVille provides bilingual services, supporting both English and Spanish speakers. |
Customizable Call HandlingBusinesses can personalize their call handling procedures with Ruby, including custom greetings and specific instructions for call forwarding, ensuring that the service aligns perfectly with their operational needs. |
Custom Call HandlingBusinesses can customize their call handling processes, including personalized greetings, call routing, and outbound calling, to meet specific operational needs. |
Integrated Live ChatRuby's live chat services extend the personal touch of its virtual receptionists to online platforms, enabling immediate engagement with website visitors, lead capture, and appointment scheduling. |
Appointment SchedulingGabbyVille’s receptionists can schedule appointments directly into your web-based calendar system, providing real-time updates and reminders. |
Robocall FilteringTo maintain efficiency and focus on meaningful interactions, Ruby includes robocall filtering, ensuring that receptionists spend time only on legitimate inquiries. |
Detailed Message TakingReceptionists take detailed messages, ensuring that all important information is captured and communicated via email or voicemail. |
Mobile AppWith a dedicated mobile app, Ruby allows business owners to manage their call activities, view messages and voicemails, and maintain control over their communications from anywhere. |
Call Routing and Outbound CallingIntelligent call routing reduces wait times and improves customer experience by directing calls to the appropriate departments or individuals. Outbound calling allows businesses to proactively reach out to potential clients. |
HIPAA ComplianceFor businesses in the healthcare sector, Ruby ensures that all receptionists are HIPAA-trained, maintaining the confidentiality and security of patient information. |
Real-Time Status UpdatesReceptionists can receive real-time updates about your availability, helping them manage call routing based on your current status. |
Spam Call BlockingGabbyVille blocks spam and robocalls, ensuring that you are only billed for relevant calls, saving money and reducing interruptions. |
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Multi-ConferencingGabbyVille’s receptionists can set up and manage conference calls, facilitating collaboration with multiple parties simultaneously. |
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High-Quality Call ServiceUtilizing T1 phone lines over VoIP, GabbyVille ensures top-notch call quality, providing clear and reliable communication. |
Most apps in this space have similar use cases but you can compare Ruby vs Gabbyville use cases if you were looking for something unique.
Ruby Use Cases |
Gabbyville Use Cases |
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Small Business SupportRuby's services are particularly beneficial for small businesses that may not have the resources to staff full-time receptionists. By handling incoming calls and live chats, Ruby helps these businesses maintain a professional image and ensures that no customer inquiries go unanswered, even outside of regular business hours |
24/7 Customer ServiceBusinesses can use GabbyVille's 24/7 live answering services to ensure that customer inquiries are addressed at any time of day, improving customer satisfaction and loyalty by providing continuous support. |
Legal FirmsFor legal practices, Ruby provides a secure and reliable way to manage client communications and sensitive information, adhering to HIPAA compliance when necessary. This includes scheduling appointments, handling client queries, and ensuring all communications are conducted with the utmost confidentiality and professionalism |
Lead Capture and QualificationGabbyVille helps businesses capture and qualify leads by handling initial inquiries, gathering detailed information, and ensuring that potential customers are followed up with promptly. This is particularly useful for sales-driven organizations looking to maximize conversion rates. |
Healthcare ServicesRuby's HIPAA-compliant virtual receptionists are ideal for healthcare providers who need to manage patient appointments, handle sensitive medical inquiries, and maintain patient privacy and security at all times |
Appointment SchedulingHealthcare providers, legal firms, and other appointment-based businesses can rely on GabbyVille to manage their scheduling. Receptionists can book, reschedule, and confirm appointments, ensuring efficient use of time and reducing no-show rates. |
Real EstateRuby assists real estate agents by managing calls related to property inquiries, scheduling viewings, and providing immediate responses to potential buyers or renters, thus helping agents stay organized and responsive |
Overflow Call HandlingDuring peak business hours or when in-house staff are unavailable, GabbyVille can manage overflow call volume, ensuring that no calls are missed and maintaining high levels of customer service. |
Lead Capture and QualificationRuby’s virtual receptionists help businesses capture and qualify leads by providing immediate interaction. They can engage website visitors, answer their questions, and convert inquiries into qualified leads or scheduled appointments, which is crucial for sales and service-oriented businesses |
Bilingual SupportFor businesses with a diverse customer base, GabbyVille offers bilingual answering services, helping to bridge language barriers and provide excellent service to both English and Spanish-speaking clients. |
Appointment Scheduling and ManagementRuby integrates with various calendar systems to handle appointment bookings, updates, and cancellations, allowing businesses to streamline their scheduling processes without the risk of double-booking or scheduling conflicts |
Order ProcessingRetail and e-commerce businesses can benefit from GabbyVille's order processing capabilities, where receptionists handle transactions and manage customer orders over the phone, ensuring smooth and efficient sales operations. |
Outbound Calling and Customer Follow-UpRuby's services extend to outbound calling, where they can perform follow-ups, confirm appointments, or reach out to clients for feedback, helping businesses maintain a proactive relationship with their customers |
Virtual Receptionist for Small BusinessesSmall businesses can leverage GabbyVille's virtual receptionist services to handle all incoming calls, providing a professional image and ensuring that customer inquiries are managed efficiently, even when resources are limited. |
Message Taking and DeliveryWhen staff are unavailable, GabbyVille receptionists take detailed messages and ensure they are delivered promptly via email or voicemail, ensuring that important information is communicated without delay. |
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Real Estate and Property ManagementReal estate professionals can use GabbyVille to manage property inquiries, schedule showings, and handle client communications, allowing agents to focus on closing deals and managing properties more effectively. |