Ruby

Ruby virtual receptionists offers human-driven virtual receptionist and live chat services, providing small businesses across the US with the tools to excel in every interaction.

EVE Calls

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Eve Calls provides voice AI agents for businesses and startups, generative AI for enterprises, debt collection AI agents, and government AI agents for municipalities.

About Ruby

Every interaction presents an opportunity to excel. Seize these moments with Ruby’s human-centric virtual receptionist and live chat services, trusted by small businesses across the US.

Maximize your customer engagement opportunities with Ruby’s trusted support solutions.

Website:https://www.ruby.com/
Founded in:2003
Founder: Jill Nelson
CEO:Kate Winkler
Address: Downtown, Portland, Oregon, USA
Phone: 866-611-7829
Email: [email protected]
Live Chat: Yes

About EVE Calls

Eve Calls offers a suite of services, including AI IVR, and AI phone call solutions with voice AI agents tailored for small to mid-sized businesses and startups. They provide AI Answering Service, AI Receptionist, and AI Telemarketing solutions, along with generative AI and customized options for enterprises. Additionally, Eve Calls specializes in debt collection AI agents for debt collectors and government AI agents for municipalities. These use cases demonstrate the diverse applications of AI technology in streamlining communications, handling customer interactions, and optimizing business operations.

Website:https://evecalls.com/
Founded in:2016
Founder: Oleksii Skrypka
CEO:Oleksii Skrypka
Address: Kiev, Ukraine
Phone: 15852826620
Email: [email protected]
Live Chat: No

EVE Calls is a better alternative to Ruby

We've compared price, features, voice samples, and more, and EVE Calls is a better alternative to Ruby

Compare Ruby Product Suite vs EVE Calls

If you are looking to invest in either Ruby or EVE Calls and are planning to scale, then it’s important to know who provides a comprehensive product suite.

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Conversational Voice AI, trained to speak your business.

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Ruby vs EVE Calls Pricing

Compare Ruby vs EVE Calls subscription plans and pricing. Please check each website for the most updated information.

Monthly PriceYearly Price
50 minutes per month $235
100 minutes per month $375
200 minutes per month $680
500 minutes per month $1,640
Monthly PriceYearly Price
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Ruby vs EVE Calls Features Comparison

A side-by-side comparison of Ruby vs EVE Calls features

Ruby Features

EVE Calls Features

24/7 Live Answering

Ruby provides around-the-clock live answering services, ensuring that no call goes unanswered, which can significantly improve customer satisfaction and retention rates.

Natural Voice Interaction

EVE.calls utilizes a natural language processing engine to deliver human-like interactions. This enables the AI to understand and respond to customer queries in a conversational manner, improving customer satisfaction by making interactions feel more personal and engaging.

Bilingual Services

Recognizing the diverse needs of modern businesses, Ruby offers bilingual receptionist services in English and Spanish, expanding the accessibility and inclusiveness of customer service.

Multilingual Capabilities

EVE.calls supports over 120 languages and dialects, allowing businesses to cater to a global audience and provide services in the customers' preferred languages.

Customizable Call Handling

Businesses can personalize their call handling procedures with Ruby, including custom greetings and specific instructions for call forwarding, ensuring that the service aligns perfectly with their operational needs.

High Capacity Handling

The platform is designed to handle large volumes of calls, capable of managing more than ten thousand calls per hour and up to one million calls per day, ensuring that businesses can scale their operations without compromising service quality.

Integrated Live Chat

Ruby's live chat services extend the personal touch of its virtual receptionists to online platforms, enabling immediate engagement with website visitors, lead capture, and appointment scheduling.

Integration Flexibility

EVE.calls integrates seamlessly with various CRM and business systems, including Salesforce, SAP, Zendesk, and HubSpot. This ensures that customer interactions are efficiently logged and managed within the existing business infrastructure.

Robocall Filtering

To maintain efficiency and focus on meaningful interactions, Ruby includes robocall filtering, ensuring that receptionists spend time only on legitimate inquiries.

Advanced Call Routing

The system optimizes call routing to connect customers with the right agents or departments, enhancing customer engagement and operational efficiency.

Mobile App

With a dedicated mobile app, Ruby allows business owners to manage their call activities, view messages and voicemails, and maintain control over their communications from anywhere.

Security and Compliance

EVE.calls adheres to GDPR compliance and employs 256-bit encryption to ensure the security and privacy of customer data, making it suitable for industries with stringent data protection requirements.

HIPAA Compliance

For businesses in the healthcare sector, Ruby ensures that all receptionists are HIPAA-trained, maintaining the confidentiality and security of patient information.

Voice Activity Detection

The AI agent can distinguish between human voices and background noise, ensuring clear communication and accurate response during calls.

Detailed Analytics and Reporting

The platform provides comprehensive analytics and reporting tools, offering insights into call volumes, customer behavior, and agent performance. This data helps businesses make informed decisions and improve their customer service strategies.

Customizable Scripts and Personalization

Businesses can customize the AI's voice, tone, and communication style to align with their brand identity. Additionally, EVE.calls allows for script customization to cater to specific business needs and enhance the customer experience.

Proactive Customer Engagement

EVE.calls can initiate follow-up calls, reminders, and updates, ensuring timely communication and continuous customer engagement.

Ruby vs EVE Calls Use Cases

Most apps in this space have similar use cases but you can compare Ruby vs EVE Calls use cases if you were looking for something unique.

Ruby Use Cases

EVE Calls Use Cases

Small Business Support

Ruby's services are particularly beneficial for small businesses that may not have the resources to staff full-time receptionists. By handling incoming calls and live chats, Ruby helps these businesses maintain a professional image and ensures that no customer inquiries go unanswered, even outside of regular business hours​

Customer Support Automation

Providing 24/7 customer support without the need for human agents.

Legal Firms

For legal practices, Ruby provides a secure and reliable way to manage client communications and sensitive information, adhering to HIPAA compliance when necessary. This includes scheduling appointments, handling client queries, and ensuring all communications are conducted with the utmost confidentiality and professionalism

Appointment Scheduling and Reminders

Managing and scheduling appointments while sending reminders to customers.

Healthcare Services

Ruby's HIPAA-compliant virtual receptionists are ideal for healthcare providers who need to manage patient appointments, handle sensitive medical inquiries, and maintain patient privacy and security at all times

Debt Collection

Streamlining the debt collection process by automating calls to debtors.

Real Estate

Ruby assists real estate agents by managing calls related to property inquiries, scheduling viewings, and providing immediate responses to potential buyers or renters, thus helping agents stay organized and responsive

Lead Qualification and Sales

Qualifying leads and assisting with sales inquiries

Lead Capture and Qualification

Ruby’s virtual receptionists help businesses capture and qualify leads by providing immediate interaction. They can engage website visitors, answer their questions, and convert inquiries into qualified leads or scheduled appointments, which is crucial for sales and service-oriented businesses​

Order Processing and Customer Inquiries

Managing order processing and responding to customer questions.

Appointment Scheduling and Management

Ruby integrates with various calendar systems to handle appointment bookings, updates, and cancellations, allowing businesses to streamline their scheduling processes without the risk of double-booking or scheduling conflicts​

Surveys and Feedback Collection

Conducting surveys and collecting customer feedback.

Outbound Calling and Customer Follow-Up

Ruby's services extend to outbound calling, where they can perform follow-ups, confirm appointments, or reach out to clients for feedback, helping businesses maintain a proactive relationship with their customers

Multilingual Customer Service

Serving a global customer base with diverse language preferences.

Proactive Customer Engagement

Engaging customers proactively with follow-up calls and reminders.

Call Routing and Transfers

Efficiently routing and transferring calls to the appropriate departments or agents.

Marketing Campaigns

Automating outbound marketing calls to promote products and services.

Ruby vs EVE Calls Reviews

See how Ruby vs EVE Calls stack up by what users think of them.

Ruby not reviewed yet.

The EVE.calls team worked tirelessly to…

The EVE.calls team worked tirelessly to deliver the product my business needed. Their approach was professional, and I could tell my team was in good hands from the start. The platform is improving, however occasionally has a bug that needs to be addressed. Their support team is very quick to address any issues we encounter.

Private Broker

EVE.calls provided an exceptional…

EVE.calls provided an exceptional experience for our business development team. We were impressed by their testing methodology and approach to automating what we considered a unique process inside our business. We look forward to continuing our relationship with them and would happily recommend to a friend or business owner.

Schuyler

I had a recent experience with this…

I had a recent experience with this company. Their team is patient & the individual I was on the phone with was very respectful. Highly recommended.

Eriq Johnson