Ruby
Ruby virtual receptionists offers human-driven virtual receptionist and live chat services, providing small businesses across the US with the tools to excel in every interaction.
Answering.ai
Answering AI helps you impress your customers with a dedicated, always-available phone agent that handles calls 24/7, ensuring no call goes unanswered.
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About Ruby
Every interaction presents an opportunity to excel. Seize these moments with Ruby’s human-centric virtual receptionist and live chat services, trusted by small businesses across the US.
Maximize your customer engagement opportunities with Ruby’s trusted support solutions.
| Website: | https://www.ruby.com/ |
|---|---|
| Founded in: | 2003 |
| Founder: | Jill Nelson |
| CEO: | Kate Winkler |
| Address: | Downtown, Portland, Oregon, USA |
| Phone: | 866-611-7829 |
| Email: | [email protected] |
| Live Chat: | Yes |
About Answering.ai
Answering AI’s new enhanced model features a lifelike tone and prosody, designed to sound like a real AI Receptionist. It can send links via text (US only) or WhatsApp, ensuring quick and efficient interactions. The technology automatically detects the caller’s language and switches immediately.
One of the major benefits of having an AI phone call agent answering the phone for your business is that it is always available. The AI Receptionist never sleeps and can handle multiple calls simultaneously, making it affordable for all businesses by saving costs while keeping the business phone always available. It delights customers by providing instant responses, ensuring an exceptional experience for every caller.
Answering AI empowers small businesses and entrepreneurs with advanced conversational AI technology, similar to that used by large enterprises. Trained with thousands of real customer service calls, the AI can predict the best information to send to callers in real-time. The natural language processing algorithm understands and speaks like a real human during phone conversations. Additionally, the AI is easily customizable, allowing businesses to provide links to frequently asked questions, schedule appointments, take messages, and more, with the AI sending the information at the right time. It can also be integrated into AI IVR systems for even greater functionality, and is a powerful tool for AI Telemarketing, offering the ability to handle outreach and follow-up calls effectively.
| Website: | https://answering.ai/ |
|---|---|
| Live Chat: | Yes |
Compare Ruby Product Suite vs Answering.ai
If you are looking to invest in either Ruby or Answering.ai and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Agent
- Ai Agent
Ruby vs Answering.ai Pricing
Compare Ruby vs Answering.ai subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| 50 minutes per month | $235 | |
| 100 minutes per month | $375 | |
| 200 minutes per month | $680 | |
| 500 minutes per month | $1,640 |
| Monthly Price | Yearly Price | |
| $199 |
Ruby vs Answering.ai Features Comparison
A side-by-side comparison of Ruby vs Answering.ai features
Ruby Features |
Answering.ai Features |
|---|---|
24/7 Live AnsweringRuby provides around-the-clock live answering services, ensuring that no call goes unanswered, which can significantly improve customer satisfaction and retention rates. |
Advanced AI technologyPowered by thousands of real customer service interactions, our AI can instantly predict and deliver the most relevant information to your caller. |
Bilingual ServicesRecognizing the diverse needs of modern businesses, Ruby offers bilingual receptionist services in English and Spanish, expanding the accessibility and inclusiveness of customer service. |
Lifelike interactionsOur natural language processing algorithm is designed to understand and converse like a real human during phone interactions. |
Customizable Call HandlingBusinesses can personalize their call handling procedures with Ruby, including custom greetings and specific instructions for call forwarding, ensuring that the service aligns perfectly with their operational needs. |
Easily customizableProvide links to frequently asked questions, schedule appointments, take messages, and more. Our AI will send it at the perfect moment. |
Integrated Live ChatRuby's live chat services extend the personal touch of its virtual receptionists to online platforms, enabling immediate engagement with website visitors, lead capture, and appointment scheduling. |
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Robocall FilteringTo maintain efficiency and focus on meaningful interactions, Ruby includes robocall filtering, ensuring that receptionists spend time only on legitimate inquiries. |
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Mobile AppWith a dedicated mobile app, Ruby allows business owners to manage their call activities, view messages and voicemails, and maintain control over their communications from anywhere. |
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HIPAA ComplianceFor businesses in the healthcare sector, Ruby ensures that all receptionists are HIPAA-trained, maintaining the confidentiality and security of patient information. |
Ruby vs Answering.ai Use Cases
Most apps in this space have similar use cases but you can compare Ruby vs Answering.ai use cases if you were looking for something unique.
Ruby Use Cases |
Answering.ai Use Cases |
|---|---|
Small Business SupportRuby's services are particularly beneficial for small businesses that may not have the resources to staff full-time receptionists. By handling incoming calls and live chats, Ruby helps these businesses maintain a professional image and ensures that no customer inquiries go unanswered, even outside of regular business hours |
Customer Service EnhancementAnswering.ai helps businesses provide instant, 24/7 customer support by answering common questions, taking messages, and directing calls. This ensures no call goes unanswered, improving customer satisfaction and engagement |
Legal FirmsFor legal practices, Ruby provides a secure and reliable way to manage client communications and sensitive information, adhering to HIPAA compliance when necessary. This includes scheduling appointments, handling client queries, and ensuring all communications are conducted with the utmost confidentiality and professionalism |
Lead Capture and QualificationThe AI assistant captures caller information and qualifies leads automatically, helping businesses prioritize follow-ups and convert more leads into sales |
Healthcare ServicesRuby's HIPAA-compliant virtual receptionists are ideal for healthcare providers who need to manage patient appointments, handle sensitive medical inquiries, and maintain patient privacy and security at all times |
Appointment SchedulingAnswering.ai can schedule appointments, send reminders, and manage booking requests efficiently. This feature is particularly useful for businesses like clinics, salons, and service providers that rely on appointment-based interactions |
Real EstateRuby assists real estate agents by managing calls related to property inquiries, scheduling viewings, and providing immediate responses to potential buyers or renters, thus helping agents stay organized and responsive |
Multi-Language SupportWith multi-language capabilities, Answering.ai can cater to a diverse customer base, handling calls in various languages and ensuring effective communication regardless of the caller's language preference |
Lead Capture and QualificationRuby’s virtual receptionists help businesses capture and qualify leads by providing immediate interaction. They can engage website visitors, answer their questions, and convert inquiries into qualified leads or scheduled appointments, which is crucial for sales and service-oriented businesses |
Operational EfficiencyBy automating routine call handling tasks, Answering.ai allows businesses to free up human resources for more complex tasks, thereby improving overall operational efficiency |
Appointment Scheduling and ManagementRuby integrates with various calendar systems to handle appointment bookings, updates, and cancellations, allowing businesses to streamline their scheduling processes without the risk of double-booking or scheduling conflicts |
Integration with Existing SystemsAnswering.ai integrates seamlessly with CRM systems and other business tools, enabling smooth data flow and enhancing workflow automation |
Outbound Calling and Customer Follow-UpRuby's services extend to outbound calling, where they can perform follow-ups, confirm appointments, or reach out to clients for feedback, helping businesses maintain a proactive relationship with their customers |
