Ruby

Ruby virtual receptionists offers human-driven virtual receptionist and live chat services, providing small businesses across the US with the tools to excel in every interaction.

AnswerConnect

4.8

AnswerConnect provides dedicated customer experience specialists who are well-trained to handle all your phone calls and website chats.

About Ruby

Every interaction presents an opportunity to excel. Seize these moments with Ruby’s human-centric virtual receptionist and live chat services, trusted by small businesses across the US.

Maximize your customer engagement opportunities with Ruby’s trusted support solutions.

Website:https://www.ruby.com/
Founded in:2003
Founder: Jill Nelson
CEO:Kate Winkler
Address: Downtown, Portland, Oregon, USA
Phone: 866-611-7829
Email: [email protected]
Live Chat: Yes

About AnswerConnect

AnswerConnect employs highly-trained customer experience specialists who will manage all your phone calls and website chats from their distraction-free home offices.

The answer lies in connecting. Keep your business human with 24/7 live answering services from Pledge People, not bots.

Pledge People is dedicated to maintaining the human touch in business interactions. Their approach ensures that businesses are always available, capturing every lead and never missing an opportunity when clients call. With no voicemail or automated voices, they help businesses win more clients by providing real human interactions.

Their services ensure that businesses are never closed, allowing work from home, the office, or anywhere. Pledge People recognizes returning callers, offering a personalized experience every time. They also manage calls effectively, ensuring that businesses can focus on important meetings or tasks without missing important calls.

Website:https://www.answerconnect.com/
Founded in:2002
Founder: Natalie Ruiz
CEO:Natalie Ruiz
Address: Portland, Oregon, USA
Phone: 800-700-8888
Email: [email protected]
Live Chat: Yes

AnswerConnect is a better alternative to Ruby

We've compared price, features, voice samples, and more, and AnswerConnect is a better alternative to Ruby

Compare Ruby Product Suite vs AnswerConnect

If you are looking to invest in either Ruby or AnswerConnect and are planning to scale, then it’s important to know who provides a comprehensive product suite.

  • AI Agent
  • Small Business Answering Service
  • Virtual Receptionist
  • After Hours Answering
  • 24/7 Live Answering
  • Bilingual Services
  • Call Forwarding
  • Customer Support Center & Specialists Services
  • Small Business Virtual Receptionist Services
  • Inbound Sales
  • Call Routing & Transfer

Conversational Voice AI, trained to speak your business.

Healthcare+1 310-919-0613
Front Desk+1 510-567-7429
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Ruby vs AnswerConnect Pricing

Compare Ruby vs AnswerConnect subscription plans and pricing. Please check each website for the most updated information.

Monthly PriceYearly Price
50 minutes per month $235
100 minutes per month $375
200 minutes per month $680
500 minutes per month $1,640
Monthly PriceYearly Price
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Ruby vs AnswerConnect Features Comparison

A side-by-side comparison of Ruby vs AnswerConnect features

Ruby Features

AnswerConnect Features

24/7 Live Answering

Ruby provides around-the-clock live answering services, ensuring that no call goes unanswered, which can significantly improve customer satisfaction and retention rates.

24/7 Live Answering

This service ensures that all calls are answered by professional receptionists, regardless of the time or day, enhancing customer service and ensuring no opportunities are missed

Bilingual Services

Recognizing the diverse needs of modern businesses, Ruby offers bilingual receptionist services in English and Spanish, expanding the accessibility and inclusiveness of customer service.

Custom Call Handling

Businesses can tailor how calls are handled, including custom greetings, call routing, and scheduling, to ensure that each call is managed according to specific business needs.

Customizable Call Handling

Businesses can personalize their call handling procedures with Ruby, including custom greetings and specific instructions for call forwarding, ensuring that the service aligns perfectly with their operational needs.

Lead Qualification and Appointment Booking

Virtual receptionists help qualify leads and can book appointments directly, streamlining the sales process and enhancing lead management.

Integrated Live Chat

Ruby's live chat services extend the personal touch of its virtual receptionists to online platforms, enabling immediate engagement with website visitors, lead capture, and appointment scheduling.

Bilingual Service

AnswerConnect offers services in multiple languages, which is essential for businesses serving a diverse customer base.

Robocall Filtering

To maintain efficiency and focus on meaningful interactions, Ruby includes robocall filtering, ensuring that receptionists spend time only on legitimate inquiries.

Mobile App Integration

The AnswerConnect app allows businesses to manage their account details, view call histories, and interact with their team and clients from anywhere, providing flexibility and ease of management.

Mobile App

With a dedicated mobile app, Ruby allows business owners to manage their call activities, view messages and voicemails, and maintain control over their communications from anywhere.

Live Chat Support

Beyond phone calls, AnswerConnect provides live chat services, helping businesses engage with online visitors in real-time, which can significantly boost conversion rates.

HIPAA Compliance

For businesses in the healthcare sector, Ruby ensures that all receptionists are HIPAA-trained, maintaining the confidentiality and security of patient information.

Ruby vs AnswerConnect Use Cases

Most apps in this space have similar use cases but you can compare Ruby vs AnswerConnect use cases if you were looking for something unique.

Ruby Use Cases

AnswerConnect Use Cases

Small Business Support

Ruby's services are particularly beneficial for small businesses that may not have the resources to staff full-time receptionists. By handling incoming calls and live chats, Ruby helps these businesses maintain a professional image and ensures that no customer inquiries go unanswered, even outside of regular business hours​

24/7 Live Answering Services

This is ideal for businesses that need round-the-clock customer support but cannot afford or do not need a full-time, in-house team. AnswerConnect ensures that every call is answered, improving customer satisfaction and capturing every potential business opportunity, even after hours

Legal Firms

For legal practices, Ruby provides a secure and reliable way to manage client communications and sensitive information, adhering to HIPAA compliance when necessary. This includes scheduling appointments, handling client queries, and ensuring all communications are conducted with the utmost confidentiality and professionalism

Virtual Receptionist Services

Businesses can use AnswerConnect to manage incoming calls, schedule appointments, and even process orders. This service is especially beneficial for small businesses and professional services like law firms or healthcare providers that need to maintain a professional image and efficient customer service without the overhead of additional staff​

Healthcare Services

Ruby's HIPAA-compliant virtual receptionists are ideal for healthcare providers who need to manage patient appointments, handle sensitive medical inquiries, and maintain patient privacy and security at all times

Lead Generation and Qualification

AnswerConnect helps businesses qualify incoming leads through tailored interactions. This ensures that only potential leads that meet specific criteria are forwarded, optimizing the sales process and improving conversion rates​

Real Estate

Ruby assists real estate agents by managing calls related to property inquiries, scheduling viewings, and providing immediate responses to potential buyers or renters, thus helping agents stay organized and responsive

Appointment Scheduling

Utilizing integrated calendar and scheduling tools, AnswerConnect can handle all aspects of appointment bookings, confirmations, and rescheduling. This helps businesses streamline their operations and ensures that they can focus on service delivery rather than administrative tasks

Lead Capture and Qualification

Ruby’s virtual receptionists help businesses capture and qualify leads by providing immediate interaction. They can engage website visitors, answer their questions, and convert inquiries into qualified leads or scheduled appointments, which is crucial for sales and service-oriented businesses​

Bilingual Customer Support

For businesses serving a diverse client base, AnswerConnect offers bilingual services to cater to non-English speaking customers, broadening the market reach and enhancing customer engagement​

Appointment Scheduling and Management

Ruby integrates with various calendar systems to handle appointment bookings, updates, and cancellations, allowing businesses to streamline their scheduling processes without the risk of double-booking or scheduling conflicts​

CRM Integration and Call Data Management:

AnswerConnect integrates with existing CRM systems, allowing businesses to keep track of customer interactions and ensure data consistency across platforms. This integration aids in maintaining a holistic view of customer engagements and supports personalized marketing strategies

Outbound Calling and Customer Follow-Up

Ruby's services extend to outbound calling, where they can perform follow-ups, confirm appointments, or reach out to clients for feedback, helping businesses maintain a proactive relationship with their customers

Ruby vs AnswerConnect Clients

See which companies trust Ruby & AnswerConnect for all their generative AI needs.

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Ruby vs AnswerConnect Reviews

See how Ruby vs AnswerConnect stack up by what users think of them.

Ruby not reviewed yet.

Customer experience

Thier availability at all times on multiple channels like phones and emails. they are very organized

Abednigo O.

Exemplary customer service that goes extra mile

Exceptional customer service and consistently prompt response to inquiries.

Manish A.

Client Assistance I received today was outstanding

Client Assistance I received today was very helpful and a quick response. Appreciated the patience shown to me as I'm a little behind on the technology side. Very kind and professional the entire call, fully answering all my questions.

Heritage Custom Painting

Very Expensive!

Very Expensive! If you do not monitor your usage. You will pay dearly. I was set up to pay $350.00 per month for 200 minutes.After 1 week that was exceeded. To my suprise i was being billed hundreds of dollars additional on a daily basis. I would expect for the large overages i would have been called. It wasnt until after they charged me $2100.00 that they mentioned another plan that would include more minutes.It was not made clear to me that charges would just pile up. some calls had a 16 + minute duration? No one is working on this with me. It's impossible to figure out the charges! I was told to pretty much just deal with it.

Gutter Brothers