Phonely.AI
Phonely.ai creates lifelike AI receptionists to enhance customer support, increase patient appointments, and eliminate hold times.
Bland.AI
Bland is an advanced platform for AI phone calling. Easily send or receive phone calls with a programmable voice agent.
About Phonely.AI
Phonely’s mission is to build technology that enhances customer support, enables doctors to see more patients, and ensures that no one is ever put on hold again. They achieve this by developing lifelike AI receptionists that can answer phones, schedule appointments, and provide world-class support to your customers.
Phonely provides comprehensive call management solutions, ensuring businesses never miss a call and eliminate lost revenue. As an AI receptionist, Phonely answers phones like a human, without ever forgetting information, having a bad day, or needing sleep.
Setting up Phonely is quick and easy; it connects to your website to build an agent in minutes and integrates seamlessly with your existing tools. Phonely can transfer calls, schedule appointments, take payments, and handle product returns, all in real-time during the call.
Developed by a team of Ph.D. AI researchers and audio engineers, Phonely leads in real-time, human-like phone support. It is built on industry-specific, custom language models designed for voice, enabling the creation of an agent that understands your business, tracks interactions, analyzes data, and improves responses over time.
Phonely caters to various industries, including photography studios, spa and wellness centers, fitness studios, barbershops, and landscaping services, by managing appointment bookings, inquiries, and availability.
Key features of Phonely include live appointment scheduling, automatic phone follow-ups to reduce no-shows, and an FAQ voice engine to answer common questions about pricing, hours, and locations, saving businesses valuable time and resources.
| Website: | https://phonely.ai/ |
|---|---|
| Founded in: | 2023 |
| Founder: | Nisal Ranasinghe, Will Bodewes |
| CEO: | Will Bodewes |
| Address: | San Jose , California, USA |
| Phone: | 1 4153389294 |
| Email: | [email protected] |
| Live Chat: | No |
About Bland.AI
Bland is an AI phone calling platform that leverages its API to seamlessly send and receive phone calls using a programmable voice agent.
With less than 10 lines of code, users can send their first phone call using the advanced features provided by Bland. The system includes live call transfers, allowing calls to be transferred to a human when predefined conditions are met. Through live context integration, APIs can inject real-time data into phone calls, enhancing the interaction. Users can select from a library of human-like voices or create a voice clone for more personalized communication.
Bland offers enterprise-grade capabilities for scaling, including fine-tuning features that train an AI phone agent on existing calls to improve performance and build guardrails against hallucination. Custom tools enable the phone agent to access external APIs during calls, allowing access to customer records, knowledge bases, and performing actions like scheduling appointments. Dedicated infrastructure ensures reliability by partitioning an enterprise’s infrastructure from the general API, even during high-volume moments.
Bland maintains high standards with features such as call monitoring, prompt filtering, rate limits for scaling, and periodic audits to ensure trust and safety. They actively restrict the calls they support to ensure their AI phone call technology continues to benefit consumers, businesses, and society as a whole.
| Website: | https://www.bland.ai/ |
|---|---|
| Founded in: | 2023 |
| Founder: | Brian Bell |
| CEO: | Brian Bell |
| Address: | Mountain View, California, USA |
| Email: | [email protected] |
| Live Chat: | No |
Bland.AI is a better alternative to Phonely.AI
We've compared price, features, voice samples, and more, and Bland.AI is a better alternative to Phonely.AI
Compare Phonely.AI Product Suite vs Bland.AI
If you are looking to invest in either Phonely.AI or Bland.AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Answering Services
- AI Agent
Phonely.AI vs Bland.AI Pricing
Compare Phonely.AI vs Bland.AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Starter | $34.99 | |
| Professional | $99.99 | |
| Business | $499.99 | |
| Enterprise | Contact Support |
| Monthly Price | Yearly Price | |
| Contact Support |
Phonely.AI vs Bland.AI Features Comparison
A side-by-side comparison of Phonely.AI vs Bland.AI features
Phonely.AI Features |
Bland.AI Features |
|---|---|
24/7 AvailabilityPhonely ensures that all calls are answered round the clock, providing continuous support and ensuring that no potential patient or client is missed. |
Sub-Second LatencyBland.ai ensures extremely fast response times with sub-second latency, making interactions with the AI feel natural and immediate, matching human speed and quality |
Human-Like ConversationsThe AI provides lifelike voice interactions, making conversations with customers and patients feel natural and engaging. |
Human-Like VoiceUtilizing advanced natural language processing (NLP) and text-to-speech technologies, Bland.ai produces voices that mimic real human speech patterns and intonations, creating an authentic and seamless conversational experience |
Appointment SchedulingPhonely can handle all aspects of appointment scheduling, including booking, rescheduling, and sending reminders, helping to reduce no-show rates and keep schedules organized. |
Live Call TransfersThe system supports live call transfers to human agents whenever necessary, ensuring that complex or multilingual queries are handled efficiently without any interruptions |
Customizable Call HandlingBusinesses can customize how calls are handled by selecting voices, setting conversational styles, and integrating specific business protocols to ensure consistent and professional interactions. |
Context AwarenessBland.ai’s voice assistants can gather and utilize information from previous interactions, providing personalized and contextually relevant responses. This enhances the customer experience by making conversations more tailored and effective |
Real-Time IntegrationsPhonely integrates seamlessly with various software tools, such as Google Calendar, Zapier, and CRM systems, allowing it to perform tasks like booking appointments and handling inquiries live during the call. |
Integration CapabilitiesThe platform can easily integrate with various CRM systems, such as Salesforce and HubSpot, and other tools through its open API and Zapier integration. This enables businesses to streamline operations and automate tasks effortlessly |
HIPAA ComplianceFor healthcare practices, Phonely ensures full compliance with HIPAA regulations, safeguarding patient information and maintaining data security. |
Scalability and PerformanceBland.ai is designed to handle high volumes of calls without compromising on performance. It scales efficiently to meet the demands of growing businesses, ensuring that customer service remains uninterrupted and effective even during peak times |
Analytics and ReportingThe platform provides detailed call transcriptions and AI-powered analytics, helping businesses gain insights into call performance and customer interactions to optimize their service. |
Personalization OptionsBusinesses can create custom voice clones and set up tailored call routing based on customer characteristics or previous interactions. This level of personalization ensures that each customer interaction feels unique and customized |
Cost-EffectivePhonely operates on a performance-based billing model, charging only for successful outcomes, such as booked appointments, which can result in significant cost savings compared to traditional reception services. |
Real-Time Data InjectionThe platform allows for live data injection during calls, enabling the AI to provide real-time, accurate information based on specific customer data, thereby enhancing the relevance and effectiveness of each interaction |
Automated Follow-UpsThe AI can automatically follow up with customers or patients to confirm appointments, gather feedback, and handle other routine tasks, freeing up staff time for more critical activities. |
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Voice CustomizationBusinesses can choose from a variety of voices and customize their tone to match their brand, enhancing the customer experience. |
Phonely.AI vs Bland.AI Use Cases
Most apps in this space have similar use cases but you can compare Phonely.AI vs Bland.AI use cases if you were looking for something unique.
Phonely.AI Use Cases |
Bland.AI Use Cases |
|---|---|
24/7 Call Answering for Dental PracticesPhonely.ai ensures that all calls to a dental practice are answered at any time of day, providing continuous support for patients needing assistance, scheduling, or information. |
Customer SupportHandling high volumes of customer inquiries and support requests can be challenging and resource-intensive. |
Appointment Scheduling and ManagementPhonely.ai handles the entire appointment scheduling process, from booking and confirming appointments to sending reminders and managing cancellations. This reduces administrative workload and minimizes appointment no-shows. |
Appointment SchedulingBusinesses need an efficient way to manage appointment bookings, cancellations, and rescheduling. |
Patient Intake and Information GatheringThe AI can conduct detailed patient intake during initial calls, collecting all necessary information and ensuring that the dental practice has accurate records for new patients. |
Lead Qualification and SalesSales teams require a streamlined process to qualify leads and follow up on sales inquiries. |
Automated Follow-Ups and RemindersPhonely.ai can automatically follow up with patients to confirm upcoming appointments, remind them of scheduled visits, and gather post-appointment feedback, ensuring a high level of patient engagement and satisfaction. |
Order Processing and TrackingCustomers frequently inquire about order status, shipping details, and returns. |
Emergency Call HandlingFor dental practices offering emergency services, Phonely.ai can prioritize urgent calls and ensure that patients receive immediate attention, improving the practice's responsiveness and patient care. |
Multi-Language SupportBusinesses serving a diverse customer base need to handle inquiries in multiple languages. |
Cost-Effective Call ManagementBy automating call handling and scheduling, Phonely.ai reduces the need for additional administrative staff, leading to significant cost savings for dental practices while maintaining high-quality patient service. |
Interactive Voice Response (IVR) ReplacementTraditional IVR systems can be frustrating for customers due to rigid menus and long wait times. |
Multilingual SupportPhonely.ai provides support for multiple languages, helping dental practices serve a diverse patient base more effectively by communicating with patients in their preferred language. |
Survey and Feedback CollectionGathering customer feedback and conducting surveys can be time-consuming. |
Integration with Practice Management SoftwarePhonely.ai seamlessly integrates with existing practice management systems, ensuring that all patient interactions are recorded and managed efficiently within the practice’s workflow. |
Emergency Notifications and AlertsTimely dissemination of critical information during emergencies is crucial for businesses. |
Data Security and CompliancePhonely.ai is HIPAA-compliant, ensuring that all patient information is handled securely and in compliance with healthcare regulations, protecting patient privacy and data integrity. |
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Personalized Patient ExperienceThe AI can deliver a personalized experience by remembering patient preferences and past interactions, which enhances the overall patient satisfaction and loyalty to the dental practice. |
Phonely.AI vs Bland.AI Reviews
See how Phonely.AI vs Bland.AI stack up by what users think of them.
Phonely.AI not reviewed yet.
Support client inexistant.
Support client inexistant. Cela fait plus d'une semaine que j'essaye de contacter le support client par mail, je n'ai encore jamais eu personne. De plus, depuis maintenant 2 jours impossible de me connecter et d'accéder à mon compte, j'ai la version payante et je m'inquiète de ne pas pouvoir me servir de cette plateforme ni pouvoir arrêter l'abonnement.
