Patlive
Experience our 24/7 live answering service with 100% US-based receptionists. Enjoy flexible call handling and affordable pricing.
No agent sample available
IsOn24
IsOn24 is a 24/7 AI-driven virtual assistant that handles appointments, customer inquiries, and call queues, integrating seamlessly with calendars and CRMs.
About Patlive
Experience 24/7 live answering service with 100% US-based receptionists, offering flexible call handling and affordable pricing.
| Website: | https://www.patlive.com/ |
|---|---|
| Founded in: | 1990 |
| Founder: | Glen Davidson |
| CEO: | Glen Davidson |
| Address: | Tallahassee, Florida, USA |
| Phone: | 850-660-3161 |
| Email: | [email protected] |
| Live Chat: | Yes |
About IsOn24
IsOn24 handles setting appointments, checking availability, and answering any questions about your products or services, just like a live person, 24/7. Customers can speak their questions, and IsOn24 AI IVR responds immediately, also providing texted online links. This instant interaction delights customers and frees up time for businesses to grow. Users can choose from various computer voices or record their own.
IsOn24 AI Answering Service automatically books client meetings, home service visits, and restaurant reservations, filling your calendar from AI phone call interactions, websites, and even text messages. Special hours, rules, and custom fields can be quickly added to match specific processes. It easily negotiates alternate times and answers questions via text messages, connecting seamlessly with your favorite calendar and CRM.
Voicemails, text messages, and online chats are neatly organized in one simple screen, allowing real two-way texting with your business phone number from your phone, tablet, or PC. This feature enhances AI Receptionist automated voice responses with instant text messages around the clock, ensuring businesses stay close to their most demanding clients, whether in the office or on the go. CRM integration allows the creation of SMS drip campaigns and logs all messages.
The Automatic Call Queue feature provides a powerful call center solution without complexity. IsOn24 AI Telemarketing queues live calls in the order they are received, with callers hearing messages and music while waiting. Waiting calls can be answered from anywhere using any phone or directly from the IsOn24 app on a tablet or computer.
| Website: | https://www.ison24.com/ |
|---|---|
| Founded in: | 2014 |
| Founder: | Manu Pandey, Vimal Misra |
| CEO: | Manu Pandey |
| Address: | San Jose, California, USA |
| Phone: | 408-797-3300 |
| Email: | [email protected] |
| Live Chat: | Yes |
Patlive is a better alternative to IsOn24
We've compared price, features, voice samples, and more, and Patlive is a better alternative to IsOn24
Compare Patlive Product Suite vs IsOn24
If you are looking to invest in either Patlive or IsOn24 and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Agent
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Patlive vs IsOn24 Pricing
Compare Patlive vs IsOn24 subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Starter | $205 | |
| Standard | $360 | |
| Premium | $535 | |
| Pro | $825 |
Patlive vs IsOn24 Features Comparison
A side-by-side comparison of Patlive vs IsOn24 features
Patlive Features |
IsOn24 Features |
|---|---|
24/7 Answering ServicePATLive ensures that every call is answered, no matter the time of day or night, providing businesses with constant availability to handle customer inquiries and capture every opportunity. |
24/7 AI Voice AssistantProvides round-the-clock service, answering customer inquiries and setting appointments just like a live person, ensuring no call goes unanswered. |
Professional Virtual ReceptionistsEquipped with trained receptionists who act as an extension of your team, PATLive offers a high-quality service experience, managing calls with professionalism and care. |
Text Back and Two-Way TextingAutomatically responds to missed calls with text messages, and supports full two-way texting, keeping all communications organized and easily accessible from any device. |
Custom Call HandlingBusinesses can customize how their calls are handled, including call transfer, message taking, and response scripting, tailoring the service to meet specific operational needs. |
Automatic Call QueueManages live calls by queuing them and distributing them among multiple phones or answering from any browser, ensuring efficient call handling even during peak times. |
Bilingual ServicesPATLive provides bilingual receptionists to accommodate a diverse customer base, ensuring that both English and Spanish speaking customers receive excellent service. |
Online Appointments and Reservations:Enables businesses to book appointments and reservations via phone calls, text messages, and online forms. It integrates with existing reservation systems and allows customization of special hours and specific questions. |
Instant Message DeliveryMessages are delivered instantly to the business, ensuring that no critical information is missed and allowing for timely responses. |
Customizable Voice and IVR ModeOffers the option to use various computer-generated voices or record your own. It also supports switching to a traditional IVR mode (press 1 for...). |
CRM IntegrationPATLive integrates with customer relationship management (CRM) systems, allowing for seamless data management and ensuring all customer interactions are logged and accessible. |
Integration with Existing SystemsSeamlessly integrates with various business applications via Zapier and direct APIs, including CRM, calendar, and scheduling systems, enhancing workflow and efficiency. |
Appointment SchedulingReceptionists can schedule appointments directly into the company’s calendar, streamlining the booking process and ensuring efficient management of schedules. |
Call Recording and TranscriptionRecords all calls and provides transcriptions, enabling easy review and analysis of customer interactions. |
Order ProcessingPATLive also offers order processing capabilities, handling transactions and payments to facilitate business operations. |
Reports and AnalyticsOffers detailed reports and actionable insights on call volume, appointment occupancy, and customer interactions, helping businesses make informed decisions. |
Lead QualificationReceptionists at PATLive help in qualifying leads by gathering necessary information and ensuring potential customers meet the business's criteria before passing them along to the sales team. |
Flexible Number ManagementSupports forwarding calls from existing numbers, porting numbers to IsOn24, and acquiring toll-free or vanity numbers as needed. |
Business TextingIntegrates voicemails, texts, and online chats in one interface, providing a streamlined communication tool for businesses. |
Patlive vs IsOn24 Use Cases
Most apps in this space have similar use cases but you can compare Patlive vs IsOn24 use cases if you were looking for something unique.
Patlive Use Cases |
IsOn24 Use Cases |
|---|---|
24/7 Live AnsweringPATLive ensures that every call is answered, regardless of the time. This service is particularly valuable for businesses that require round-the-clock availability such as healthcare providers, real estate agencies, and legal firms. |
24/7 Customer SupportBusinesses often miss calls after hours, leading to lost opportunities and dissatisfied customers |
Professional ReceptionistsPATLive’s receptionists are trained to handle calls professionally, offering a seamless extension of your in-house team. They are equipped to manage various customer inquiries, providing a high-quality service experience. |
Appointment and Reservation ManagementManaging reservations and appointments manually can be time-consuming and prone to errors. |
Customizable Call ScriptsBusinesses can tailor how their calls are handled by setting custom scripts that PATLive's receptionists will follow, ensuring that every call is answered consistently and according to the business's specifications. |
Handling High Call VolumesBusinesses can be overwhelmed by high call volumes during peak times, leading to long wait times and missed calls |
Bilingual SupportOffering services in both English and Spanish, PATLive helps businesses cater to a diverse clientele, enhancing customer satisfaction and expanding market reach. |
Streamlined Communication for Property ManagementProperty managers need to handle numerous tenant inquiries and maintenance requests efficiently. |
CRM IntegrationPATLive integrates with various CRM systems, ensuring that all call data is captured accurately and available for future reference. This helps businesses keep track of customer interactions and manage follow-ups more effectively. |
Enhanced Customer Interaction for RestaurantsRestaurants need to manage reservations, order inquiries, and customer questions, often during busy hours. |
Appointment SchedulingPATLive’s receptionists can also schedule appointments, managing calendars efficiently to avoid overbooking and ensuring timely appointments for customers. |
E-commerce and Online Business SupportE-commerce businesses need to manage a high volume of customer inquiries and support requests. |
Lead Capture and QualificationThe service includes capturing critical information from potential leads and qualifying them based on predetermined criteria. This helps businesses focus on the most promising prospects. |
Inbound Sales and Lead ConversionBusinesses need to capture and convert leads efficiently, especially during times of high traffic. |
Instant Message DeliveryMessages from calls are delivered instantly to the business, ensuring that no important information is missed and enabling quick responses. |
Scalable Communication for Small BusinessesSmall businesses often struggle with managing communication due to limited resources. |
Order Processing and Payment CollectionFor businesses that sell products or services, PATLive can handle order processing and payment collection directly during the call. |
Patlive vs IsOn24 Reviews
See how Patlive vs IsOn24 stack up by what users think of them.
I had a different answering service for…
I had a different answering service for our business before coming to PATLive and was completely unsatisfied with them. PATLive has been so easy to work with. Our Onboarding Specialist, Matthew, has been great in getting all the information needed for our company. I love the way that PATLive operates and has been able to integrate into our Jobber software. It really gives me the downtime needed but also pease of knowing all of our customers are still being taken care of!
Amy Hearn came in on her morning off to…
Amy Hearn came in on her morning off to help me get set up with Pat Live. Their service is legendary in the real estate investing industry and going above and beyond is what this Company and their remarkable employees do.The corporate world should take a lesson from these folks!!Thank You Amy,
Great service!
We had an onboarding process of one month with an assigned personal coach, Matt, helping us with any questions and problems. Matt did a great job setting up quickly our service and adjusted it several times to meet our needs. We highly recommend PATlive!
IsOn24 not reviewed yet.
