IsOn24
IsOn24 is a 24/7 AI-driven virtual assistant that handles appointments, customer inquiries, and call queues, integrating seamlessly with calendars and CRMs.
Talkie.AI
Talkie.ai’s medical voice assistants provide patients with a variety of automated self-service options when contacting healthcare providers.
About IsOn24
IsOn24 handles setting appointments, checking availability, and answering any questions about your products or services, just like a live person, 24/7. Customers can speak their questions, and IsOn24 AI IVR responds immediately, also providing texted online links. This instant interaction delights customers and frees up time for businesses to grow. Users can choose from various computer voices or record their own.
IsOn24 AI Answering Service automatically books client meetings, home service visits, and restaurant reservations, filling your calendar from AI phone call interactions, websites, and even text messages. Special hours, rules, and custom fields can be quickly added to match specific processes. It easily negotiates alternate times and answers questions via text messages, connecting seamlessly with your favorite calendar and CRM.
Voicemails, text messages, and online chats are neatly organized in one simple screen, allowing real two-way texting with your business phone number from your phone, tablet, or PC. This feature enhances AI Receptionist automated voice responses with instant text messages around the clock, ensuring businesses stay close to their most demanding clients, whether in the office or on the go. CRM integration allows the creation of SMS drip campaigns and logs all messages.
The Automatic Call Queue feature provides a powerful call center solution without complexity. IsOn24 AI Telemarketing queues live calls in the order they are received, with callers hearing messages and music while waiting. Waiting calls can be answered from anywhere using any phone or directly from the IsOn24 app on a tablet or computer.
| Website: | https://www.ison24.com/ |
|---|---|
| Founded in: | 2014 |
| Founder: | Manu Pandey, Vimal Misra |
| CEO: | Manu Pandey |
| Address: | San Jose, California, USA |
| Phone: | 408-797-3300 |
| Email: | [email protected] |
| Live Chat: | Yes |
About Talkie.AI
Talkie.ai’s medical voice assistants provide patients with a variety of automated self-service options when contacting healthcare providers.
Are patients tired of waiting on hold or leaving voicemails to communicate with their preferred healthcare provider? They can now say goodbye to traditional methods and welcome the future of patient interaction with the AI IVR and AI Answering Service systems.
The AI Receptionist utilizes cutting-edge conversational voice technology to engage with patients seamlessly. Through natural language processing, it collects essential patient details, including symptoms, personal information, medication requests, and appointment details through AI phone call interactions.
The benefits include an enhanced patient experience, as patients can interact with the AI Voice bot from the comfort of their homes, providing information in a conversational manner without the need for complex forms or calls. The system also reduces staff workload by automating the intake process, freeing up valuable time for staff members to focus on providing quality care. Additionally, it eliminates voicemails and hold times, ensuring prompt and efficient communication between patients and healthcare providers. With its efficiency, it also opens doors for AI Telemarketing in healthcare.
| Website: | https://talkie.ai/ |
|---|---|
| Founded in: | 2018 |
| Founder: | Paweł Lipiński, Ada Andruszkiewicz, Wojciech Przechodzeń |
| CEO: | Pawel Lipinski |
| Address: | Warsaw, Poland |
| Phone: | 813-966-2449 |
| Email: | [email protected] |
| Live Chat: | No |
Talkie.AI is a better alternative to IsOn24
We've compared price, features, voice samples, and more, and Talkie.AI is a better alternative to IsOn24
Compare IsOn24 Product Suite vs Talkie.AI
If you are looking to invest in either IsOn24 or Talkie.AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
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IsOn24 vs Talkie.AI Pricing
Compare IsOn24 vs Talkie.AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
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IsOn24 vs Talkie.AI Features Comparison
A side-by-side comparison of IsOn24 vs Talkie.AI features
IsOn24 Features |
Talkie.AI Features |
|---|---|
24/7 AI Voice AssistantProvides round-the-clock service, answering customer inquiries and setting appointments just like a live person, ensuring no call goes unanswered. |
24/7 Call AutomationTalkie.ai provides around-the-clock automation for routine patient calls, including appointment scheduling, prescription refills, and answering frequently asked questions. This ensures patients receive assistance any time they call, reducing the need for direct human interaction and improving efficiency. |
Text Back and Two-Way TextingAutomatically responds to missed calls with text messages, and supports full two-way texting, keeping all communications organized and easily accessible from any device. |
Intelligent Front Door and Call SteeringThe AI-powered system uses natural language processing to understand patient inquiries and direct them to the appropriate department or service, enhancing the overall patient experience by reducing wait times and ensuring they reach the right resources quickly. |
Automatic Call QueueManages live calls by queuing them and distributing them among multiple phones or answering from any browser, ensuring efficient call handling even during peak times. |
Personalized Patient InteractionsBy integrating with Electronic Health Record (EHR) systems, Talkie.ai can recall key patient details, providing personalized interactions. This includes greeting returning callers by name and recalling previous appointment details, making conversations more engaging and efficient. |
Online Appointments and Reservations:Enables businesses to book appointments and reservations via phone calls, text messages, and online forms. It integrates with existing reservation systems and allows customization of special hours and specific questions. |
Multi-Language SupportThe AI voice assistant is fluent in multiple languages, allowing it to serve a diverse patient population effectively. This feature ensures that non-English speaking patients can access services without language barriers. |
Customizable Voice and IVR ModeOffers the option to use various computer-generated voices or record your own. It also supports switching to a traditional IVR mode (press 1 for...). |
Automated Data CollectionThe voice assistant can collect essential patient details such as symptoms, personal information, and medication requests, reducing the need for patients to leave voicemails or wait on hold. This information is then provided to the staff in a structured format, streamlining the intake process. |
Integration with Existing SystemsSeamlessly integrates with various business applications via Zapier and direct APIs, including CRM, calendar, and scheduling systems, enhancing workflow and efficiency. |
Enhanced Security and ComplianceTalkie.ai is HIPAA compliant and has passed the SOC 2 Type I audit, ensuring that patient data is handled with the highest level of security and privacy practices. |
Call Recording and TranscriptionRecords all calls and provides transcriptions, enabling easy review and analysis of customer interactions. |
Customizable SolutionsThe system is highly customizable to meet the unique needs of different healthcare providers. During the setup phase, processes are tailored to match the specific requirements and workflows of each clinic. |
Reports and AnalyticsOffers detailed reports and actionable insights on call volume, appointment occupancy, and customer interactions, helping businesses make informed decisions. |
Patient Engagement and RetentionThe AI assistant can promote patient self-service by encouraging the use of online portals and sending automated reminders for appointments, reducing no-show rates and improving patient adherence to scheduled visits. |
Flexible Number ManagementSupports forwarding calls from existing numbers, porting numbers to IsOn24, and acquiring toll-free or vanity numbers as needed. |
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Business TextingIntegrates voicemails, texts, and online chats in one interface, providing a streamlined communication tool for businesses. |
IsOn24 vs Talkie.AI Use Cases
Most apps in this space have similar use cases but you can compare IsOn24 vs Talkie.AI use cases if you were looking for something unique.
IsOn24 Use Cases |
Talkie.AI Use Cases |
|---|---|
24/7 Customer SupportBusinesses often miss calls after hours, leading to lost opportunities and dissatisfied customers |
Appointment Scheduling and ManagementPatients often need to schedule, reschedule, or cancel appointments, which can lead to long hold times and increased workload for front desk staff. |
Appointment and Reservation ManagementManaging reservations and appointments manually can be time-consuming and prone to errors. |
Prescription Refill RequestsPatients need a convenient way to request prescription refills, often resulting in multiple phone calls and increased administrative work. |
Handling High Call VolumesBusinesses can be overwhelmed by high call volumes during peak times, leading to long wait times and missed calls |
Answering Frequently Asked Questions (FAQ)Front desk staff spend significant time answering common questions about office hours, locations, services, and more. |
Streamlined Communication for Property ManagementProperty managers need to handle numerous tenant inquiries and maintenance requests efficiently. |
Patient Data Collection and IntakeCollecting patient information over the phone can be time-consuming and prone to errors. |
Enhanced Customer Interaction for RestaurantsRestaurants need to manage reservations, order inquiries, and customer questions, often during busy hours. |
Intelligent Call RoutingPatients often struggle with navigating complex IVR systems to reach the correct department or person. |
E-commerce and Online Business SupportE-commerce businesses need to manage a high volume of customer inquiries and support requests. |
Automated Appointment Reminders and Follow-UpsHigh no-show rates for appointments can disrupt clinic schedules and reduce efficiency. |
Inbound Sales and Lead ConversionBusinesses need to capture and convert leads efficiently, especially during times of high traffic. |
Patient Engagement and ActivationEncouraging patients to schedule regular checkups and follow preventive care recommendations can be challenging. |
Scalable Communication for Small BusinessesSmall businesses often struggle with managing communication due to limited resources. |
Multilingual Support for Diverse Patient PopulationsClinics serving diverse populations need to communicate effectively with patients who speak different languages. |
IsOn24 vs Talkie.AI Reviews
See how IsOn24 vs Talkie.AI stack up by what users think of them.
IsOn24 not reviewed yet.
"Virtual Assistant of the Poznan City Hall"
They are primarily open to ideas and customer needs and maintain good relations with clients. The company provided us with comprehensive training in the use of the new tool, and frequent meetings prepared us to update the knowledge of the bot base on our own.
"New level of telephone customer service"
EVERYTHING! From the design, implementation, testing, and development of VoiceBOT with the Talkie.ai team, to the actual use of the platform, which is very intuitive.
"Increased our performance while reducing costs"
The Talkie platform is easy to use. Editing voicebot scripts is intuitive and requires no coding skills. This allows our experts to make adjustments to voicebots without the need for technical support.
