IsOn24
IsOn24 is a 24/7 AI-driven virtual assistant that handles appointments, customer inquiries, and call queues, integrating seamlessly with calendars and CRMs.
Calldesk.AI
Calldesk automates repetitive customer service calls with AI voice agents, enhancing productivity and customer satisfaction while freeing up human agents for more valuable interactions.
About IsOn24
IsOn24 handles setting appointments, checking availability, and answering any questions about your products or services, just like a live person, 24/7. Customers can speak their questions, and IsOn24 AI IVR responds immediately, also providing texted online links. This instant interaction delights customers and frees up time for businesses to grow. Users can choose from various computer voices or record their own.
IsOn24 AI Answering Service automatically books client meetings, home service visits, and restaurant reservations, filling your calendar from AI phone call interactions, websites, and even text messages. Special hours, rules, and custom fields can be quickly added to match specific processes. It easily negotiates alternate times and answers questions via text messages, connecting seamlessly with your favorite calendar and CRM.
Voicemails, text messages, and online chats are neatly organized in one simple screen, allowing real two-way texting with your business phone number from your phone, tablet, or PC. This feature enhances AI Receptionist automated voice responses with instant text messages around the clock, ensuring businesses stay close to their most demanding clients, whether in the office or on the go. CRM integration allows the creation of SMS drip campaigns and logs all messages.
The Automatic Call Queue feature provides a powerful call center solution without complexity. IsOn24 AI Telemarketing queues live calls in the order they are received, with callers hearing messages and music while waiting. Waiting calls can be answered from anywhere using any phone or directly from the IsOn24 app on a tablet or computer.
| Website: | https://www.ison24.com/ |
|---|---|
| Founded in: | 2014 |
| Founder: | Manu Pandey, Vimal Misra |
| CEO: | Manu Pandey |
| Address: | San Jose, California, USA |
| Phone: | 408-797-3300 |
| Email: | [email protected] |
| Live Chat: | Yes |
About Calldesk.AI
Calldesk has revolutionized customer service for businesses by leveraging AI-powered voice agents. Automate repetitive customer service calls with AI IVR, AI Receptionist, and AI Answering Service, allowing your teams to focus on high-touch interactions and improve customer satisfaction. By digitizing inbound AI phone call interactions, simple requests can be processed without involving human agents, thus increasing productivity. Automation helps divide the cost of handling calls and manage conversations either partially or end-to-end, making it easier to absorb call spikes with 24/7 voice agent support.
This approach frees up your team’s time for more valuable interactions, saving thousands of work hours by automating low-value tasks and improving team well-being. It also creates a memorable customer experience, turning unsatisfied customers into brand ambassadors. Empower your customers with a self-service phone channel that provides 24/7 availability, removing irritants from their journey and boosting overall satisfaction.
Enhance your contact center by combining human and AI capabilities, such as AI Telemarketing, to offer the best experience to callers, maximizing team productivity, and exceeding operational goals. This transformation not only differentiates your brand but also creates long-lasting memorable experiences for your customers.
| Website: | https://calldesk.ai/ |
|---|---|
| Founded in: | 2015 |
| Founder: | Vincent Gire, Aimé Dushimire |
| CEO: | Vincent Gire |
| Address: | rue de Ponthieu, Paris, France |
| Phone: | 33 (0)1 86 26 99 01 |
| Email: | [email protected] |
| Live Chat: | No |
Compare IsOn24 Product Suite vs Calldesk.AI
If you are looking to invest in either IsOn24 or Calldesk.AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
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IsOn24 vs Calldesk.AI Pricing
Compare IsOn24 vs Calldesk.AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Contact Support |
IsOn24 vs Calldesk.AI Features Comparison
A side-by-side comparison of IsOn24 vs Calldesk.AI features
IsOn24 Features |
Calldesk.AI Features |
|---|---|
24/7 AI Voice AssistantProvides round-the-clock service, answering customer inquiries and setting appointments just like a live person, ensuring no call goes unanswered. |
Natural Language Processing (NLP)Calldesk’s AI voice agents leverage advanced NLP to understand and process natural language, allowing for smooth, conversational interactions with callers. This ensures that callers are understood and directed appropriately without the need for complex menu systems |
Text Back and Two-Way TextingAutomatically responds to missed calls with text messages, and supports full two-way texting, keeping all communications organized and easily accessible from any device. |
Quick DeploymentCalldesk voice agents can be deployed in a matter of days, not months. This rapid setup is made possible through an ergonomic Studio platform, which simplifies the building and deployment process |
Automatic Call QueueManages live calls by queuing them and distributing them among multiple phones or answering from any browser, ensuring efficient call handling even during peak times. |
Cost EfficiencyThe AI voice agents significantly reduce the cost per call by automating repetitive tasks and handling large volumes of calls efficiently. This allows human agents to focus on more complex, high-value interactions |
Online Appointments and Reservations:Enables businesses to book appointments and reservations via phone calls, text messages, and online forms. It integrates with existing reservation systems and allows customization of special hours and specific questions. |
High Understanding RateThe platform uses a best-of-breed architecture to achieve high comprehension rates, even in challenging scenarios involving accents, breaks, or ambient noise. This ensures that conversations remain smooth and effective |
Customizable Voice and IVR ModeOffers the option to use various computer-generated voices or record your own. It also supports switching to a traditional IVR mode (press 1 for...). |
Real-Time Monitoring and SupervisionThe Calldesk Studio provides tools for monitoring and supervising voice agents. Users can access detailed statistics, read call transcripts, and quickly adapt the behavior of voice agents to meet daily challenges and improve performance |
Integration with Existing SystemsSeamlessly integrates with various business applications via Zapier and direct APIs, including CRM, calendar, and scheduling systems, enhancing workflow and efficiency. |
Multi-Language SupportCalldesk’s technology supports 29 languages natively, making it a versatile solution for businesses with a global customer base. This feature ensures that customers can interact with the voice agents in their preferred language |
Call Recording and TranscriptionRecords all calls and provides transcriptions, enabling easy review and analysis of customer interactions. |
Pre-Optimized Use CasesThe platform offers a variety of pre-optimized use cases based on millions of real-life conversations. These include caller identification, natural language IVR, appointment scheduling, customer file follow-up, and more. This helps businesses quickly implement effective solutions tailored to their specific needs |
Reports and AnalyticsOffers detailed reports and actionable insights on call volume, appointment occupancy, and customer interactions, helping businesses make informed decisions. |
Seamless Handover to Human AgentsWhen the AI voice agent encounters a query it cannot handle, it seamlessly hands over the call to a human agent, ensuring continuity and maintaining a high level of customer satisfaction |
Flexible Number ManagementSupports forwarding calls from existing numbers, porting numbers to IsOn24, and acquiring toll-free or vanity numbers as needed. |
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Business TextingIntegrates voicemails, texts, and online chats in one interface, providing a streamlined communication tool for businesses. |
IsOn24 vs Calldesk.AI Use Cases
Most apps in this space have similar use cases but you can compare IsOn24 vs Calldesk.AI use cases if you were looking for something unique.
IsOn24 Use Cases |
Calldesk.AI Use Cases |
|---|---|
24/7 Customer SupportBusinesses often miss calls after hours, leading to lost opportunities and dissatisfied customers |
Caller IdentificationQuickly identifying callers to access their accounts and provide personalized service. |
Appointment and Reservation ManagementManaging reservations and appointments manually can be time-consuming and prone to errors. |
Natural Language IVREliminating the need for complex and tedious number-based IVR systems. |
Handling High Call VolumesBusinesses can be overwhelmed by high call volumes during peak times, leading to long wait times and missed calls |
Demand PrequalificationGathering key information from callers before transferring them to a human agent. |
Streamlined Communication for Property ManagementProperty managers need to handle numerous tenant inquiries and maintenance requests efficiently. |
FAQ HandlingManaging high volumes of calls about simple, recurring questions. |
Enhanced Customer Interaction for RestaurantsRestaurants need to manage reservations, order inquiries, and customer questions, often during busy hours. |
Appointment SchedulingAutomating the process of booking, rescheduling, or canceling appointments. |
E-commerce and Online Business SupportE-commerce businesses need to manage a high volume of customer inquiries and support requests. |
Customer File Follow-UpProviding updates on the status of orders, files, or packages without human intervention. |
Inbound Sales and Lead ConversionBusinesses need to capture and convert leads efficiently, especially during times of high traffic. |
Insurance Claim ProcessingSupporting insured callers with immediate assistance during claim processes. |
Scalable Communication for Small BusinessesSmall businesses often struggle with managing communication due to limited resources. |
Repayment SimulationHelping customers understand their repayment options and conditions. |
Support Ticket CreationAutomating the creation of support tickets for customer service issues. |
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Call Spike ManagementHandling high call volumes during peak times without overloading human agents. |
