Convoso

4.4

Convoso is a contact center solution provider that accelerates lead engagement with continuous innovations in dialer and AI technologies, helping businesses reach more leads faster.

No agent sample available

vTalk AI

vTalk AI develops voice assistants that engage in natural conversations with customers to resolve their issues, understanding them regardless of how they communicate, serving companies where customer interaction is crucial for business success.

No agent sample available

About Convoso

Convoso is a contact center solution provider that enhances business outreach by accelerating lead engagement through continuous innovations in dialer and AI IVR technologies. Their solutions also leverage AI phone call systems to optimize communication and boost productivity. Furthermore, Convoso’s AI Answering Service ensures that no call is missed, while the AI Receptionist seamlessly manages customer inquiries. Their cutting-edge AI Telemarketing solutions continue to revolutionize lead engagement and business growth.

Website:https://www.convoso.com/
Founded in:2006
Founder: Nima Hakimi, Bobby Hakimi, Ari Rashti
CEO:Nima Hakimi
Address: Los Angeles, California, USA
Phone: 1 (866) 788-4908
Email: [email protected]
Live Chat: Yes

About vTalk AI

vTalk.ai develops voice assistants that engage in natural conversations with customers to address issues. Their use cases include AI IVR, AI phone call, AI Answering Service, AI Receptionist, and AI Telemarketing, ensuring seamless customer interactions, regardless of how customers communicate, for businesses where customer interaction is critical.

Website:https://vtalk.ai/
Address: London, United Kingdom
Email: [email protected]
Live Chat: No

Convoso is a better alternative to vTalk AI

We've compared price, features, voice samples, and more, and Convoso is a better alternative to vTalk AI

Compare Convoso Product Suite vs vTalk AI

If you are looking to invest in either Convoso or vTalk AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.

  • Auto Dialers
  • CallCatalyst™
  • ClearCallerID™
  • Click-to-Comply™
  • DX5 Engine
  • StateTracker™
  • Voso.ai
  • AI Agent

Conversational Voice AI, trained to speak your business.

Healthcare+1 310-919-0613
Front Desk+1 510-567-7429
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Convoso vs vTalk AI Pricing

Compare Convoso vs vTalk AI subscription plans and pricing. Please check each website for the most updated information.

Monthly PriceYearly Price
Contact Support
Monthly PriceYearly Price
Basic $99 $ 79 per month
Standard $ 299 $ 239 per month
Professional $ 999 $ 799 per month
Enterprise Contact Support Contact Support

Convoso vs vTalk AI Features Comparison

A side-by-side comparison of Convoso vs vTalk AI features

Convoso Features

vTalk AI Features

Multiple Dialing Modes

Convoso supports predictive, power, progressive, and preview dialing modes, allowing businesses to choose the most efficient dialing method based on their specific needs​

Natural Language Processing (NLP)

vTalk.ai leverages advanced NLP to understand and respond to customer queries in natural language, providing a seamless and human-like interaction experience .

Skills-Based Routing

This feature ensures calls are directed to the most qualified agents based on their skills and expertise, improving call handling efficiency and customer satisfaction​

24/7 Availability

The AI voice assistant operates around the clock, ensuring that customer inquiries and issues are addressed at any time, improving customer satisfaction and reducing wait times .

Caller ID Reputation Management

Convoso helps manage and monitor caller IDs to reduce the risk of calls being flagged as spam, thereby increasing contact rates and maintaining high call quality​

Automated Call Handling

vTalk.ai automates both incoming and outgoing calls, handling customer queries, scheduling appointments, and providing information without human intervention, thereby increasing efficiency and reducing operational costs .

Dynamic Scripting

The platform provides customizable scripts that adapt in real-time during calls, helping agents respond effectively to various scenarios and stay compliant with regulations​

No-Code Customization

The platform features a drag-and-drop interface that allows users to set up and customize their voice assistants without requiring any coding skills, making it accessible and easy to use .

Omnichannel Support

Convoso integrates multiple communication channels, including voice, SMS, and email, enabling synchronized customer engagement across different platforms​

Multilingual Support

vTalk.ai supports multiple languages, enabling businesses to cater to a diverse customer base and ensuring effective communication with non-English speaking customers .

Advanced Reporting and Analytics

Convoso offers highly customizable dashboards and reporting tools that provide real-time insights into call center performance, helping businesses make data-driven decisions to optimize their operations

Integration with Business Systems

The AI voice assistant integrates seamlessly with various CRM and business management systems, ensuring that all customer interactions are logged and managed efficiently .

Answering Machine Detection

With up to 97% accuracy, this feature ensures agents spend more time talking to live leads by filtering out calls that go to voicemail​

Real-Time Analytics and Reporting

vTalk.ai provides detailed analytics and reporting tools that offer insights into call volumes, customer behavior, and agent performance, helping businesses make data-driven decisions .

Compliance Tools

Convoso includes tools to ensure compliance with TCPA and other regulations, helping businesses avoid legal issues while maintaining efficient call operations​

Personalized Interactions

The AI voice assistant can deliver personalized responses based on customer data, enhancing the customer experience and building stronger customer relationships .

Smart Voicemail Drop

This feature allows strategic voicemail drops based on call cadence, maximizing the likelihood of callbacks and improving lead engagement

Cost Efficiency

By automating repetitive tasks and handling a high volume of calls, vTalk.ai helps businesses reduce their staffing costs and optimize resource allocation .

Integration with Third-Party Applications

Convoso's open API allows seamless integration with major third-party applications, enhancing the functionality and flexibility of the contact center software

Proactive Customer Engagement

vTalk.ai can initiate proactive customer engagement, such as follow-up calls and reminders, ensuring that customers receive timely updates and information .

Convoso vs vTalk AI Use Cases

Most apps in this space have similar use cases but you can compare Convoso vs vTalk AI use cases if you were looking for something unique.

Convoso Use Cases

vTalk AI Use Cases

Sales and Lead Generation

Convoso excels in accelerating sales processes and improving lead generation efforts by automating initial outreach, qualifying leads, and scheduling appointments.

Customer Support

Providing efficient and responsive customer support around the clock.

Customer Service Automation

The platform's AI capabilities enable businesses to provide 24/7 customer support, handling routine inquiries and freeing up human agents to tackle more complex issues.

Appointment Scheduling

Automating the process of booking, modifying, and canceling appointments.

Appointment Scheduling

Convoso can manage appointment bookings and reminders, reducing no-shows and ensuring efficient scheduling.

Order Processing and Management

Handling orders and managing customer information for businesses.

Healthcare Engagement

For healthcare providers, Convoso can automate patient interactions, schedule appointments, send reminders, and handle follow-ups, improving patient engagement and reducing administrative burdens.

Multilingual Customer Service

Serving a diverse customer base with varying language preferences.

Compliance Management

With features designed to ensure compliance with various regulations, Convoso helps businesses maintain adherence to legal requirements while optimizing their call center operations.

Lead Qualification and Sales

Qualifying leads and assisting with sales inquiries.

Omnichannel Marketing

Businesses can leverage Convoso’s support for multiple communication channels to run comprehensive marketing campaigns that engage leads through their preferred medium.

Survey and Feedback Collection

Gathering customer feedback and conducting surveys.

Insurance and Financial Services

Convoso assists in pre-qualifying clients, scheduling consultations, and managing client follow-ups, enhancing efficiency and customer satisfaction in these sectors.

Proactive Customer Engagement

Engaging with customers proactively for follow-ups, reminders, and updates.

Cost Reduction and Efficiency

Reducing operational costs and improving efficiency in call handling.

Integration with CRM and Business Systems

Ensuring seamless integration with existing business tools and systems.

Real-Time Analytics and Insights

Monitoring performance and gaining insights into customer interactions.

Convoso vs vTalk AI Reviews

See how Convoso vs vTalk AI stack up by what users think of them.

"Convoso is very user-friendly, does have some bugs though."

I appreciate how you can set appointments to make calls, and then the call will be served up to you at the correct time. It is user friendly on the front end, and I use this software every day. Customer support is very responsive. I cannot speak to the ease of implementation and integration because I am a front end user.

Lily R.

Convoso

Great product...especially for working through a bulk of data with a smaller staff. We can't wait to see what a bigger team can do with it!

Chris

"Works seamlessly for my needs, have no complaints"

The product is reliable and persistent. Downtimes are extremely rare and quickly resolved. I use daily and it is mostly used as an outbound dialer and I'm never sitting around waiting long for the next call.

Jack T.

vTalk AI not reviewed yet.