Convoso
Convoso is a contact center solution provider that accelerates lead engagement with continuous innovations in dialer and AI technologies, helping businesses reach more leads faster.
No agent sample available
Voiceplug AI
Voiceplug AI empower businesses to lead in Voice Commerce with custom Voice AI solutions, allowing customers to use natural voice as the preferred interface.
About Convoso
Convoso is a contact center solution provider that enhances business outreach by accelerating lead engagement through continuous innovations in dialer and AI IVR technologies. Their solutions also leverage AI phone call systems to optimize communication and boost productivity. Furthermore, Convoso’s AI Answering Service ensures that no call is missed, while the AI Receptionist seamlessly manages customer inquiries. Their cutting-edge AI Telemarketing solutions continue to revolutionize lead engagement and business growth.
| Website: | https://www.convoso.com/ |
|---|---|
| Founded in: | 2006 |
| Founder: | Nima Hakimi, Bobby Hakimi, Ari Rashti |
| CEO: | Nima Hakimi |
| Address: | Los Angeles, California, USA |
| Phone: | 1 (866) 788-4908 |
| Email: | [email protected] |
| Live Chat: | Yes |
About Voiceplug AI
VOICEplug.ai empowers businesses to lead in Voice Commerce by providing custom Voice AI solutions, enabling their customers to use natural voice as the preferred interface. Our offerings include AI IVR, AI phone call, AI Answering Service, AI Receptionist, and AI Telemarketing features, allowing seamless automation and enhancing customer interactions.
| Website: | https://voiceplug.ai/ |
|---|---|
| Founded in: | 2020 |
| Founder: | Shweta Ruparel, Jay Ruparel, Randy Chin, Dr. Mark Allen |
| CEO: | Jay Ruparel |
| Address: | Palo Alto , California, USA |
| Phone: | 1 (650) 918-6100 |
| Email: | [email protected] |
| Live Chat: | No |
Convoso is a better alternative to Voiceplug AI
We've compared price, features, voice samples, and more, and Convoso is a better alternative to Voiceplug AI
Compare Convoso Product Suite vs Voiceplug AI
If you are looking to invest in either Convoso or Voiceplug AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- Auto Dialers
- CallCatalyst™
- ClearCallerID™
- Click-to-Comply™
- DX5 Engine
- StateTracker™
- Voso.ai
- VOICEplug Phone AI
- VOICEplug Drive-Thru AI
- VOICEplug Web & Mobile AI
Convoso vs Voiceplug AI Pricing
Compare Convoso vs Voiceplug AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Contact Support |
| Monthly Price | Yearly Price | |
| Contact Support |
Convoso vs Voiceplug AI Features Comparison
A side-by-side comparison of Convoso vs Voiceplug AI features
Convoso Features |
Voiceplug AI Features |
|---|---|
Multiple Dialing ModesConvoso supports predictive, power, progressive, and preview dialing modes, allowing businesses to choose the most efficient dialing method based on their specific needs |
Natural Language OrderingVoiceplug.ai enables customers to place orders using natural language conversations, creating a seamless and interactive ordering experience across phone, web, mobile, drive-thru, and kiosk systems |
Skills-Based RoutingThis feature ensures calls are directed to the most qualified agents based on their skills and expertise, improving call handling efficiency and customer satisfaction |
24/7 AvailabilityThe AI agent provides round-the-clock service, ensuring that customer calls and orders are managed at any time, reducing missed opportunities and improving customer satisfaction |
Caller ID Reputation ManagementConvoso helps manage and monitor caller IDs to reduce the risk of calls being flagged as spam, thereby increasing contact rates and maintaining high call quality |
Multichannel IntegrationVoiceplug.ai integrates with various ordering systems including phones, web, mobile apps, call centers, and drive-thrus, offering a unified and flexible solution for different customer touchpoints |
Dynamic ScriptingThe platform provides customizable scripts that adapt in real-time during calls, helping agents respond effectively to various scenarios and stay compliant with regulations |
Reduced Labor CostsBy automating the order-taking process, Voiceplug.ai significantly reduces the need for human staff, lowering operational costs and allowing employees to focus on higher-value tasks |
Omnichannel SupportConvoso integrates multiple communication channels, including voice, SMS, and email, enabling synchronized customer engagement across different platforms |
Error ReductionThe AI system captures order details accurately, minimizing communication errors that can occur with human order-taking, and improving overall order accuracy and customer satisfaction |
Advanced Reporting and AnalyticsConvoso offers highly customizable dashboards and reporting tools that provide real-time insights into call center performance, helping businesses make data-driven decisions to optimize their operations |
Upselling and Cross-SellingVoiceplug.ai is designed to upsell and cross-sell products during the order process, increasing average order value and driving additional revenue opportunities |
Answering Machine DetectionWith up to 97% accuracy, this feature ensures agents spend more time talking to live leads by filtering out calls that go to voicemail |
ScalabilityThe platform can handle multiple orders simultaneously, making it easy for businesses to scale their operations to meet increased demand without additional staffing |
Compliance ToolsConvoso includes tools to ensure compliance with TCPA and other regulations, helping businesses avoid legal issues while maintaining efficient call operations |
Accessibility FeaturesVoiceplug.ai enhances accessibility by supporting voice commands and interactions, making it easier for customers, including those with disabilities, to place orders and interact with the business |
Smart Voicemail DropThis feature allows strategic voicemail drops based on call cadence, maximizing the likelihood of callbacks and improving lead engagement |
Silent Ordering OptionFor environments where customers need to place orders discreetly, Voiceplug.ai offers a silent ordering feature that allows for text-based inputs while maintaining the convenience of voice ordering |
Integration with Third-Party ApplicationsConvoso's open API allows seamless integration with major third-party applications, enhancing the functionality and flexibility of the contact center software |
Enhanced Customer ExperienceThe AI provides a personalized and efficient ordering experience, leading to higher customer satisfaction and repeat business. It also helps bridge language barriers, ensuring inclusivity and accessibility for a diverse customer base |
Convoso vs Voiceplug AI Use Cases
Most apps in this space have similar use cases but you can compare Convoso vs Voiceplug AI use cases if you were looking for something unique.
Convoso Use Cases |
Voiceplug AI Use Cases |
|---|---|
Sales and Lead GenerationConvoso excels in accelerating sales processes and improving lead generation efforts by automating initial outreach, qualifying leads, and scheduling appointments. |
Phone OrderingHandling high volumes of phone orders efficiently. |
Customer Service AutomationThe platform's AI capabilities enable businesses to provide 24/7 customer support, handling routine inquiries and freeing up human agents to tackle more complex issues. |
Drive-Thru OrderingEnhancing the drive-thru experience by reducing wait times and improving order accuracy. |
Appointment SchedulingConvoso can manage appointment bookings and reminders, reducing no-shows and ensuring efficient scheduling. |
Web and Mobile OrderingProviding a seamless ordering experience on restaurant websites and mobile apps. |
Healthcare EngagementFor healthcare providers, Convoso can automate patient interactions, schedule appointments, send reminders, and handle follow-ups, improving patient engagement and reducing administrative burdens. |
Reducing Labor CostsAddressing labor shortages and reducing staffing costs. |
Compliance ManagementWith features designed to ensure compliance with various regulations, Convoso helps businesses maintain adherence to legal requirements while optimizing their call center operations. |
Upselling and Cross-SellingIncreasing average order value through strategic product recommendations. |
Omnichannel MarketingBusinesses can leverage Convoso’s support for multiple communication channels to run comprehensive marketing campaigns that engage leads through their preferred medium. |
Handling Multiple Orders SimultaneouslyManaging peak times and high order volumes. |
Insurance and Financial ServicesConvoso assists in pre-qualifying clients, scheduling consultations, and managing client follow-ups, enhancing efficiency and customer satisfaction in these sectors. |
Enhanced Customer ExperienceImproving customer satisfaction with personalized interactions and faster service. |
Silent OrderingAllowing customers to place orders discreetly in quiet environments. |
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AccessibilityMaking ordering accessible to all customers, including those with disabilities. |
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Reducing Communication ErrorsEnsuring order accuracy by minimizing human errors during order taking. |
Convoso vs Voiceplug AI Reviews
See how Convoso vs Voiceplug AI stack up by what users think of them.
"Convoso is very user-friendly, does have some bugs though."
I appreciate how you can set appointments to make calls, and then the call will be served up to you at the correct time. It is user friendly on the front end, and I use this software every day. Customer support is very responsive. I cannot speak to the ease of implementation and integration because I am a front end user.
Convoso
Great product...especially for working through a bulk of data with a smaller staff. We can't wait to see what a bigger team can do with it!
"Works seamlessly for my needs, have no complaints"
The product is reliable and persistent. Downtimes are extremely rare and quickly resolved. I use daily and it is mostly used as an outbound dialer and I'm never sitting around waiting long for the next call.
Voiceplug AI not reviewed yet.
