CBSI Holdings

Part of the FirstMeridian Group, backed by world-renowned investors, we aim to build a premier HR platform offering comprehensive end-to-end human resources solutions that transform people processes.

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Soundhound AI

Soundhound AI independent voice AI platform connects people to brands through customized conversational experiences, voice-enabling products and services.

About CBSI Holdings

As part of the FirstMeridian Group, established by world-renowned investors, their mission is to create a premier HR platform that offers comprehensive human resources solutions and transforms people processes.

Website:https://cbsiholdings.com/
Founded in:1972
Founder: Lou Suter
CEO:Lou Suter
Address: New Delhi , India
Phone: (770) 578-CBSI (2274)
Email: [email protected]

About Soundhound AI

SoundHound’s independent voice AI platform enables brands to create customized conversational experiences that voice-enable products, services, and apps, while providing companies with valuable data and analytics for enhanced control and brand ownership of the customer experience.

SoundHound AI offers AI IVR, AI phone call, AI Answering Service, AI Receptionist, and AI Telemarketing solutions tailored to various industries,, delivering real business value by elevating customer experiences. These solutions improve user interactions, customer connections, and brand value through a truly conversational interface, ensuring a seamless and engaging experience for users.

Businesses can create a brand-owned user experience for their products or services, free from the interference of Big Tech, allowing for a more authentic connection with customers. By leveraging data analytics, companies can drive product improvements and create deeper, more personalized experiences, gaining valuable insights to enhance their offerings.

SoundHound AI supports 25 languages and understands regional accents and language variations, ensuring effective communication with users worldwide. With over a decade of development, SoundHound AI’s platform is revolutionary in its ability to understand speech and yet beautifully simple in its responses, providing a powerful and intuitive voice AI solution for businesses.

Website:https://www.soundhound.com/
Founded in:2005
Founder: Keyvan Mohajer, Majid Emami, James Hom
CEO:Keyvan Mohajer
Address: Santa Clara, California, USA
Phone: 1(408) 441-3200
Email: [email protected]
Live Chat: Yes

Compare CBSI Holdings Product Suite vs Soundhound AI

If you are looking to invest in either CBSI Holdings or Soundhound AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.

  • Branded Wake Words
  • Automatic Speech Recognition (ASR)
  • Natural Language Understanding (NLU)
  • Text-to-Speech (TTS)
  • Suite of Connectivity Options
  • Multiple Languages
  • Automatic Content Recognition (ACR)
  • Houndify Developer Platform

Conversational Voice AI, trained to speak your business.

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CBSI Holdings vs Soundhound AI Pricing

Compare CBSI Holdings vs Soundhound AI subscription plans and pricing. Please check each website for the most updated information.

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CBSI Holdings vs Soundhound AI Features Comparison

A side-by-side comparison of CBSI Holdings vs Soundhound AI features

CBSI Holdings Features

Soundhound AI Features

24/7 Live Answering

CBSI provides round-the-clock answering services, ensuring that businesses never miss a call and can provide continuous support to their clients.

Speech-to-Meaning® Technology

This proprietary technology processes speech and interprets meaning simultaneously, delivering faster and more accurate results than traditional two-step processes. It ensures real-time comprehension and response, enhancing conversational experiences​

Virtual Receptionist Services

CBSI offers virtual receptionist services that include call patching, message taking, and providing basic customer service or help desk support. This service is designed to handle routine inquiries efficiently and professionally.

Deep Meaning Understanding®

SoundHound's AI can handle complex queries by understanding the user’s intent and addressing multiple questions in one interaction. This allows for nuanced and contextually relevant responses, improving the overall user experience

Order Taking

The service includes order-taking capabilities, making it easier for businesses to process customer orders over the phone, enhancing customer satisfaction and operational efficiency.

Dynamic Interaction™

The multimodal interface provides instant audiovisual feedback, enabling users to interact using both voice and touchscreen. This feature ensures that users receive real-time updates and can modify their queries dynamically

Customizable Call Handling

Businesses can customize how calls are answered and handled, including scripting and call routing, to ensure that every interaction aligns with their specific needs and standards.

End-to-End Voice AI Tech Stack

SoundHound offers a comprehensive suite of voice AI technologies, including Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Text-to-Speech (TTS), and customizable wake words. This tech stack provides robust and scalable solutions for various applications

Affordable Pricing

CBSI offers competitive pricing starting at $35/month for 30 minutes of on-phone time, making their services accessible to small businesses and startups.

Edge and Cloud Connectivity

The platform supports on-device processing with optional cloud connectivity, ensuring high performance and data privacy. Users can access voice AI capabilities even without internet connectivity, making it suitable for diverse environments​

Highly-Trained Operators

The operators at CBSI are highly trained to provide excellent customer service, ensuring that every call is handled with professionalism and care.

Custom Domains and Commands

Businesses can create custom voice domains and commands tailored to their specific needs, allowing for highly personalized and effective voice interactions. This customization helps in delivering unique brand experiences​

Veteran-Owned Business:

CBSI is a veteran-owned, American-operated business, which emphasizes its commitment to quality and reliability.

Multilingual Support

SoundHound supports over 25 languages, catering to a global audience with diverse linguistic needs. This broad language support ensures that the AI can interact effectively with users worldwide​

Vehicle Intelligence

This domain enables users to access car manual information using natural speech, providing instant answers to questions about vehicle functionality, maintenance, and repairs. This feature enhances the in-car experience by making information easily accessible and hands-free​

CBSI Holdings vs Soundhound AI Use Cases

Most apps in this space have similar use cases but you can compare CBSI Holdings vs Soundhound AI use cases if you were looking for something unique.

CBSI Holdings Use Cases

Soundhound AI Use Cases

Customer Support

Businesses can utilize CBSI's 24/7 live answering services to provide continuous customer support. This ensures that customer inquiries are addressed promptly, enhancing customer satisfaction and loyalty.

Automotive Voice Assistants

Enhancing in-car user experience with hands-free, voice-activated controls.

Virtual Receptionist

CBSI acts as a virtual receptionist for businesses, handling incoming calls, taking messages, and providing basic information to callers. This is particularly useful for small businesses that cannot afford a full-time receptionist but still need professional call handling.

Smart Device Integration

Voice-enabling smart home devices and IoT products.

Order Taking and Processing

Retailers and e-commerce businesses can benefit from CBSI's order-taking services. This allows customers to place orders over the phone, ensuring that sales opportunities are not missed even when online systems are down.

Customer Service and Contact Centers

Automating customer service inquiries and support tasks.

Appointment Scheduling

Medical practices, salons, and other appointment-based businesses can use CBSI to manage their appointment scheduling. This helps in reducing no-shows and ensuring that appointment slots are efficiently utilized.

Restaurant Ordering Systems

Streamlining the ordering process in fast-casual and quick-service restaurants.

Lead Capture and Qualification

CBSI helps businesses capture and qualify leads through initial phone interactions. This is crucial for sales teams to follow up on high-quality leads and improve conversion rates.

Hospitality Services

Enhancing guest experiences in hotels and other hospitality settings.

Overflow Call Handling

During peak times or when in-house staff are unavailable, CBSI can handle the overflow call volume. This ensures that no calls are missed, and customer service standards are maintained even during busy periods.

Mobile Apps

Providing hands-free access and enhancing app functionality.

Emergency Response Handling

For businesses in industries like healthcare or utilities, CBSI provides emergency response handling, ensuring that urgent calls are prioritized and managed effectively.

Retail and E-commerce

Facilitating voice-activated shopping and customer assistance.

After-Hours Support:

Businesses that need to provide support outside regular business hours can rely on CBSI to handle after-hours calls, ensuring that customers always have access to assistance when needed.

Bilingual Support

CBSI offers bilingual answering services, catering to businesses with a diverse customer base. This ensures that non-English speaking customers receive the same level of service and support.