CBSI Holdings
Part of the FirstMeridian Group, backed by world-renowned investors, we aim to build a premier HR platform offering comprehensive end-to-end human resources solutions that transform people processes.
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My AI Front Desk
My AI Front Desk is a virtual receptionist software that automates phone scheduling and Q&A, allowing customers to text, call, and ask complex questions.
About CBSI Holdings
As part of the FirstMeridian Group, established by world-renowned investors, their mission is to create a premier HR platform that offers comprehensive human resources solutions and transforms people processes.
| Website: | https://cbsiholdings.com/ |
|---|---|
| Founded in: | 1972 |
| Founder: | Lou Suter |
| CEO: | Lou Suter |
| Address: | New Delhi , India |
| Phone: | (770) 578-CBSI (2274) |
| Email: | [email protected] |
About My AI Front Desk
My AI Front Desk offers a 24/7 phone receptionist, ensuring businesses never miss a call again. This AI-powered service allows businesses to pick up the phone, schedule appointments, and answer questions even after business hours, providing seamless customer support around the clock.
Designed as an AI receptionist that never sleeps, My AI Front Desk captures calls and appointments 24/7. Businesses can choose to forward all calls or just missed calls to this intelligent receptionist. Tailored to understand everything about the business and its services, the AI receptionist can easily answer complex questions from callers.
Additionally, the AI receptionist can send texts and schedule appointments during conversations. For instance, if a caller requests an appointment, the receptionist can text them a custom link, such as a Calendly link for general bookings, a Vagaro link for salon/spa bookings, or a Booksy link for wellness bookings.
Building and tweaking the AI receptionist is remarkably simple, taking just five minutes to create, purchase, and publish. Businesses can update the receptionist’s knowledge base or greeting phrase anytime, ensuring it remains current and effective.
Advanced analytics provide businesses with insights into call transcripts, text history, and voicemails directly from the admin dashboard. Phone numbers of callers can be exported for targeted promotions. The AI receptionist can handle unlimited calls, even in parallel, ensuring no opportunity is missed.
Creating the AI receptionist involves inputting details about the business, services, and booking portals. Once set up, businesses can forward their existing phone number to the new AI receptionist, viewing inbound leads, voicemails, and analytics through the admin dashboard. Modifications can be made anytime, allowing businesses to update information such as temporary sales or business hours promptly.
| Website: | https://www.myaifrontdesk.com/ |
|---|---|
| Founded in: | 2023 |
| Email: | [email protected] |
| Live Chat: | Yes |
Compare CBSI Holdings Product Suite vs My AI Front Desk
If you are looking to invest in either CBSI Holdings or My AI Front Desk and are planning to scale, then it’s important to know who provides a comprehensive product suite.
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CBSI Holdings vs My AI Front Desk Pricing
Compare CBSI Holdings vs My AI Front Desk subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Small Business Plan | $65 | |
| Advanced Integration Plan | Contact Support |
CBSI Holdings vs My AI Front Desk Features Comparison
A side-by-side comparison of CBSI Holdings vs My AI Front Desk features
CBSI Holdings Features |
My AI Front Desk Features |
|---|---|
24/7 Live AnsweringCBSI provides round-the-clock answering services, ensuring that businesses never miss a call and can provide continuous support to their clients. |
24/7 AvailabilityThe AI receptionist operates around the clock, ensuring no call goes unanswered, handling business inquiries, bookings, and cancellations even after business hours |
Virtual Receptionist ServicesCBSI offers virtual receptionist services that include call patching, message taking, and providing basic customer service or help desk support. This service is designed to handle routine inquiries efficiently and professionally. |
Automated SchedulingIntegrates with popular scheduling tools like Vagaro and Calendly to automate appointment bookings, modifications, and cancellations seamlessly |
Order TakingThe service includes order-taking capabilities, making it easier for businesses to process customer orders over the phone, enhancing customer satisfaction and operational efficiency. |
Text and Call HandlingCustomers can interact with the AI via text or call, asking complex questions and receiving immediate responses, mimicking a human receptionist's capabilities |
Customizable Call HandlingBusinesses can customize how calls are answered and handled, including scripting and call routing, to ensure that every interaction aligns with their specific needs and standards. |
Customizable WorkflowsOffers advanced workflows for texting, call transferring, and intake forms, allowing the AI to perform complex tasks based on predefined scenarios. This feature helps in managing various customer interactions efficiently |
Affordable PricingCBSI offers competitive pricing starting at $35/month for 30 minutes of on-phone time, making their services accessible to small businesses and startups. |
Intelligent Call RoutingThe AI can intelligently transfer calls to the appropriate department based on the caller’s needs, such as billing, technical support, or sales inquiries, ensuring specialized assistance |
Highly-Trained OperatorsThe operators at CBSI are highly trained to provide excellent customer service, ensuring that every call is handled with professionalism and care. |
Bilingual SupportSupports multiple languages, allowing the receptionist to interact with a diverse customer base and providing an inclusive customer service experience |
Veteran-Owned Business:CBSI is a veteran-owned, American-operated business, which emphasizes its commitment to quality and reliability. |
Real-Time Notifications and AnalyticsProvides instant notifications for missed calls and voicemails, along with detailed analytics in the admin dashboard. This helps businesses keep track of customer interactions and improve service quality |
Easy Setup and ModificationBusinesses can set up their AI receptionist in less than five minutes and modify its greeting, knowledge base, and workflows anytime, ensuring the system remains up-to-date with business needs |
CBSI Holdings vs My AI Front Desk Use Cases
Most apps in this space have similar use cases but you can compare CBSI Holdings vs My AI Front Desk use cases if you were looking for something unique.
CBSI Holdings Use Cases |
My AI Front Desk Use Cases |
|---|---|
Customer SupportBusinesses can utilize CBSI's 24/7 live answering services to provide continuous customer support. This ensures that customer inquiries are addressed promptly, enhancing customer satisfaction and loyalty. |
24/7 Customer SupportProviding continuous customer support to handle inquiries and service requests outside of regular business hours. |
Virtual ReceptionistCBSI acts as a virtual receptionist for businesses, handling incoming calls, taking messages, and providing basic information to callers. This is particularly useful for small businesses that cannot afford a full-time receptionist but still need professional call handling. |
Appointment SchedulingAutomating the scheduling process for appointments, reducing the workload on human staff. |
Order Taking and ProcessingRetailers and e-commerce businesses can benefit from CBSI's order-taking services. This allows customers to place orders over the phone, ensuring that sales opportunities are not missed even when online systems are down. |
Lead Generation and QualificationCapturing and qualifying leads through initial interactions without requiring human intervention. |
Appointment SchedulingMedical practices, salons, and other appointment-based businesses can use CBSI to manage their appointment scheduling. This helps in reducing no-shows and ensuring that appointment slots are efficiently utilized. |
Handling Common InquiriesResponding to frequently asked questions and providing information about services, hours, and locations. |
Lead Capture and QualificationCBSI helps businesses capture and qualify leads through initial phone interactions. This is crucial for sales teams to follow up on high-quality leads and improve conversion rates. |
Call Routing and TransfersDirecting calls to the appropriate departments or individuals within an organization based on the caller's needs. |
Overflow Call HandlingDuring peak times or when in-house staff are unavailable, CBSI can handle the overflow call volume. This ensures that no calls are missed, and customer service standards are maintained even during busy periods. |
Texting WorkflowsAutomating the sending of text messages for appointment confirmations, reminders, and information sharing. |
Emergency Response HandlingFor businesses in industries like healthcare or utilities, CBSI provides emergency response handling, ensuring that urgent calls are prioritized and managed effectively. |
Multilingual SupportServing a diverse customer base by providing support in multiple languages. |
After-Hours Support:Businesses that need to provide support outside regular business hours can rely on CBSI to handle after-hours calls, ensuring that customers always have access to assistance when needed. |
Real-Time Notifications and AnalyticsKeeping track of customer interactions and analyzing call data for insights and improvements. |
Bilingual SupportCBSI offers bilingual answering services, catering to businesses with a diverse customer base. This ensures that non-English speaking customers receive the same level of service and support. |
