CBSI Holdings
Part of the FirstMeridian Group, backed by world-renowned investors, we aim to build a premier HR platform offering comprehensive end-to-end human resources solutions that transform people processes.
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Goodcall
Boost your business with our AI phone assistant, designed to support you as you serve the community. Features include agent training, customizable responses, intelligent AI guidance, and seamless automation.
About CBSI Holdings
As part of the FirstMeridian Group, established by world-renowned investors, their mission is to create a premier HR platform that offers comprehensive human resources solutions and transforms people processes.
| Website: | https://cbsiholdings.com/ |
|---|---|
| Founded in: | 1972 |
| Founder: | Lou Suter |
| CEO: | Lou Suter |
| Address: | New Delhi , India |
| Phone: | (770) 578-CBSI (2274) |
| Email: | [email protected] |
About Goodcall
Enhance your business operations with our AI phone assistant while you focus on serving the community. Features include agent training, customizable responses, intelligent AI guidance, and seamless automation.
| Website: | https://www.goodcall.com/ |
|---|---|
| Founded in: | 2021 |
| Founder: | Bob Summers |
| CEO: | Bob Summers |
| Address: | Cupertino, California, USA |
| Phone: | 1 650-684-1400 |
| Live Chat: | No |
Goodcall is a better alternative to CBSI Holdings
We've compared price, features, voice samples, and more, and Goodcall is a better alternative to CBSI Holdings
Compare CBSI Holdings Product Suite vs Goodcall
If you are looking to invest in either CBSI Holdings or Goodcall and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Agent
CBSI Holdings vs Goodcall Pricing
Compare CBSI Holdings vs Goodcall subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Pro | $59 | $492 |
CBSI Holdings vs Goodcall Features Comparison
A side-by-side comparison of CBSI Holdings vs Goodcall features
CBSI Holdings Features |
Goodcall Features |
|---|---|
24/7 Live AnsweringCBSI provides round-the-clock answering services, ensuring that businesses never miss a call and can provide continuous support to their clients. |
24/7 Call HandlingThe AI agent answers calls round the clock, ensuring no call goes unanswered, boosting customer service and capturing every opportunity for your business. |
Virtual Receptionist ServicesCBSI offers virtual receptionist services that include call patching, message taking, and providing basic customer service or help desk support. This service is designed to handle routine inquiries efficiently and professionally. |
Lead Capture and QualificationIt automates lead capture, qualifying and recording caller information, and sending alerts via email or SMS, which helps in prioritizing leads efficiently. |
Order TakingThe service includes order-taking capabilities, making it easier for businesses to process customer orders over the phone, enhancing customer satisfaction and operational efficiency. |
Customizable SkillsYou can teach your AI agent custom responses based on common customer queries, and it can suggest new skills based on caller questions to continuously improve. |
Customizable Call HandlingBusinesses can customize how calls are answered and handled, including scripting and call routing, to ensure that every interaction aligns with their specific needs and standards. |
Appointment SchedulingThe agent can schedule appointments, manage bookings, and handle quote requests seamlessly. |
Affordable PricingCBSI offers competitive pricing starting at $35/month for 30 minutes of on-phone time, making their services accessible to small businesses and startups. |
Integration with CRM and ToolsGoodcall easily integrates with CRM systems and other tools like Google Voice, Zapier, and Slack, enhancing workflow automation and data management. |
Highly-Trained OperatorsThe operators at CBSI are highly trained to provide excellent customer service, ensuring that every call is handled with professionalism and care. |
Automations and Workflow OptimizationThe AI triggers automation templates to streamline business processes, saving time and enhancing productivity. |
Veteran-Owned Business:CBSI is a veteran-owned, American-operated business, which emphasizes its commitment to quality and reliability. |
Detailed Call AnalysisEvery call is recorded, and detailed analysis is provided to understand customer needs better and refine responses. |
CBSI Holdings vs Goodcall Use Cases
Most apps in this space have similar use cases but you can compare CBSI Holdings vs Goodcall use cases if you were looking for something unique.
CBSI Holdings Use Cases |
Goodcall Use Cases |
|---|---|
Customer SupportBusinesses can utilize CBSI's 24/7 live answering services to provide continuous customer support. This ensures that customer inquiries are addressed promptly, enhancing customer satisfaction and loyalty. |
Customer Service EnhancementBusinesses like Hotworx have revolutionized their customer support by using Goodcall to handle thousands of calls, ensuring they never miss an opportunity to connect with customers and enhance productivity |
Virtual ReceptionistCBSI acts as a virtual receptionist for businesses, handling incoming calls, taking messages, and providing basic information to callers. This is particularly useful for small businesses that cannot afford a full-time receptionist but still need professional call handling. |
Lead Capture and QualificationGoodcall captures detailed caller information and qualifies leads automatically, which helps businesses prioritize and respond to potential customers efficiently |
Order Taking and ProcessingRetailers and e-commerce businesses can benefit from CBSI's order-taking services. This allows customers to place orders over the phone, ensuring that sales opportunities are not missed even when online systems are down. |
Appointment SchedulingThe AI agent can schedule appointments, handle bookings, and manage quote requests seamlessly, offering options such as directing callers to a booking website, providing quick answers, transferring calls, or taking messages |
Appointment SchedulingMedical practices, salons, and other appointment-based businesses can use CBSI to manage their appointment scheduling. This helps in reducing no-shows and ensuring that appointment slots are efficiently utilized. |
Sales and Marketing SupportCompanies like Bye Junk have leveraged Goodcall to boost their monthly revenue by 25%, showing how the AI agent can drive sales growth by capturing and converting leads more effectively |
Lead Capture and QualificationCBSI helps businesses capture and qualify leads through initial phone interactions. This is crucial for sales teams to follow up on high-quality leads and improve conversion rates. |
Operational EfficiencyBusinesses like Midnight Cookie Co. have optimized their operations with Goodcall by automating call handling and message taking, which frees up human resources for other tasks and improves overall efficiency |
Overflow Call HandlingDuring peak times or when in-house staff are unavailable, CBSI can handle the overflow call volume. This ensures that no calls are missed, and customer service standards are maintained even during busy periods. |
24/7 AvailabilityGoodcall provides round-the-clock call handling, ensuring that businesses never miss a call and can always engage with customers, leading to better service and higher customer satisfaction |
Emergency Response HandlingFor businesses in industries like healthcare or utilities, CBSI provides emergency response handling, ensuring that urgent calls are prioritized and managed effectively. |
Integration with Existing SystemsGoodcall easily integrates with CRMs and other tools like Google Voice and Zapier, enhancing workflow automation and data management for businesses |
After-Hours Support:Businesses that need to provide support outside regular business hours can rely on CBSI to handle after-hours calls, ensuring that customers always have access to assistance when needed. |
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Bilingual SupportCBSI offers bilingual answering services, catering to businesses with a diverse customer base. This ensures that non-English speaking customers receive the same level of service and support. |
CBSI Holdings vs Goodcall Reviews
See how CBSI Holdings vs Goodcall stack up by what users think of them.
CBSI Holdings not reviewed yet.
"It Was a good Experience With the help of GoodCall Costumers are really Happy"
Their on time Customer Services Their numerios Features. best part it is easy to use
Do not use Goodcall.com as they promise…
Do not use Goodcall.com as they promise new members a free account forever but now they have changed their access to the voicemail access which cannot be accessed with any ease or in my case I cannot access the callers messages after using and putting out this number on many platforms with now a useless number. Now I will to loose many callers which may have become clients. GoodCall.com is now useless and has broken their word in having a free account forever. They are asking for nearly $60 per month to now access the calls for a service that can be obtained for less than $10 a month. My communication with the company said they would charge me only after the 2nd month to get access to this number which is out on platforms for more than a year of using this number which now is destroyed by a company that has broken their word.
