Answering Legal
Answering Legal delivers the highest quality 24/7 answering service for attorneys. Trusted by thousands of law firms and backed by over 300 five-star testimonials!
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LexReception
LEX Reception offers more than just 24/7 answering services for lawyers. It helps save time by handling calls, scheduling appointments, and processing payments around the clock.
About Answering Legal
Answering Legal offers top-notch 24/7 answering services for attorneys, trusted by thousands of law firms and boasting over 300 five-star testimonials.
| Website: | https://www.answeringlegal.com/ |
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| Founded in: | 2013 |
| Founder: | Robert Shatles, Alyssa Accard |
| CEO: | Robert Shatles |
| Address: | Nesconset, New York, USA |
| Phone: | (631) 268-3333 |
| Email: | [email protected] |
| Live Chat: | No |
About LexReception
LEX Reception goes beyond a standard 24/7 answering service for lawyers by saving time on call handling, scheduling appointments, and processing payments around the clock.
| Website: | https://www.lexreception.com/ |
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| Founded in: | 2011 |
| Founder: | Jon Bahl |
| CEO: | Jon Bahl |
| Address: | Portland, Oregon, USA |
| Phone: | 1-800-800-9995 |
| Email: | [email protected] |
| Live Chat: | Yes |
LexReception is a better alternative to Answering Legal
We've compared price, features, voice samples, and more, and LexReception is a better alternative to Answering Legal
Compare Answering Legal Product Suite vs LexReception
If you are looking to invest in either Answering Legal or LexReception and are planning to scale, then it’s important to know who provides a comprehensive product suite.
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Answering Legal vs LexReception Pricing
Compare Answering Legal vs LexReception subscription plans and pricing. Please check each website for the most updated information.
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Answering Legal vs LexReception Features Comparison
A side-by-side comparison of Answering Legal vs LexReception features
Answering Legal Features |
LexReception Features |
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24/7 Live AnsweringThe service ensures that every call to your law firm is answered by a real person, no matter the time of day, providing continuous availability to capture new clients and manage ongoing cases effectively. |
24/7 Client Reception and SupportLEX Reception ensures that law firms are accessible to clients around the clock, providing 24/7 live answering services. This is crucial for legal practices that need to be available for urgent client inquiries at any time, improving client satisfaction and retention. |
Customizable Legal IntakeAnswering Legal provides full legal intake services, allowing for detailed collection of caller information that is crucial for new client onboarding. Law firms can customize every question on their legal intake to ensure all necessary details are gathered. |
Legal Intake ServicesThe service includes comprehensive legal intake, where receptionists gather detailed information from new clients during their initial call. This helps law firms qualify leads effectively and ensure that they have all the necessary information to proceed with potential cases. |
Live Call TransferringIf a lawyer is available to take a call, the virtual receptionist at Answering Legal will announce the caller and transfer them directly, facilitating immediate communication when needed. |
Appointment SchedulingLEX Reception handles appointment scheduling directly into the firm’s calendar system. This ensures efficient management of client meetings and reduces the likelihood of missed or double-booked appointments. |
Message TakingWhen attorneys are unavailable, the receptionists take detailed messages, ensuring that all relevant information is captured for later follow-up. |
Lead Capture and QualificationBy capturing and qualifying leads, LEX Reception helps law firms maximize their marketing ROI. Receptionists ask relevant questions to determine the viability of leads, ensuring that only qualified prospects are passed on to the legal team for follow-up. |
Appointment SchedulingThe service includes scheduling appointments directly on the law firm’s calendar, enhancing the organization and efficiency of managing client meetings. |
Bilingual SupportOffering bilingual services, LEX Reception caters to both English and Spanish-speaking clients, which is particularly beneficial for firms serving diverse communities. This ensures that language barriers do not hinder client communication and service. |
Bilingual ReceptionistsTo accommodate a diverse clientele, Answering Legal offers bilingual answering services, ensuring that Spanish-speaking clients are fully supported. |
Custom Call HandlingLaw firms can customize how their calls are handled, including scripting responses and prioritizing urgent calls. This ensures that every client interaction aligns with the firm’s standards and provides a consistent client experience. |
Integrated Software SolutionsAnswering Legal can integrate with a law firm's existing CRM systems, allowing for automated sorting of call information and seamless workflow automation. This integration extends to setting up custom triggers based on the firm's specific operational needs. |
Integration with Legal SoftwareLEX Reception integrates seamlessly with popular legal practice management software such as Clio, MyCase, and PracticePanther. This integration helps streamline workflow and ensures that all client interactions are logged and managed efficiently. |
Live Chat SupportIn addition to phone answering services, LEX Reception offers real-time chat support for web visitors. This enhances client engagement and provides an immediate response to potential clients who prefer online communication. |
Answering Legal vs LexReception Use Cases
Most apps in this space have similar use cases but you can compare Answering Legal vs LexReception use cases if you were looking for something unique.
Answering Legal Use Cases |
LexReception Use Cases |
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24/7 Client ReceptionLaw firms utilize Answering Legal to ensure that every call is answered day or night, capturing every potential client opportunity and providing immediate responses to current clients, crucial for urgent legal matters. |
24/7 Live AnsweringLEX Reception provides continuous availability with live receptionists answering calls around the clock. This ensures that clients can reach the firm at any time, enhancing client satisfaction and retention by being accessible whenever needed |
Lead Capture and Client IntakeThe service excels in capturing leads through detailed legal intake processes. Receptionists collect comprehensive client information during initial calls, which is essential for preparing attorneys for follow-up and case evaluation. |
Customized Call HandlingThe service includes customizable call scripts tailored to match the firm's tone and approach. This ensures consistent and professional communication with clients, creating a positive first impression and reinforcing the firm's brand |
Appointment SchedulingAnswering Legal aids law firms by scheduling client meetings directly into attorneys' calendars. This helps in managing attorneys’ schedules more efficiently, ensuring that they can focus on their legal work without administrative distractions. |
Legal Intake Specialists:LEX Reception offers comprehensive legal intake services, capturing detailed information from new clients during their initial call. This helps firms qualify leads effectively and gather necessary information to proceed with cases efficiently |
Message Taking and Call PatchingWhen attorneys are unavailable, Answering Legal's receptionists take detailed messages or patch calls through to attorneys when they become available, ensuring no critical information is missed. |
Appointment SchedulingReceptionists can schedule consultations and appointments directly into the firm's calendar system. This feature helps manage client meetings efficiently and ensures that appointments are well-organized and tracked |
Bilingual SupportCatering to a diverse clientele, Answering Legal offers bilingual support, ensuring that non-English speaking clients receive the same level of care and professionalism, which is particularly valuable in communities with significant Spanish-speaking populations. |
Bilingual ServicesTo cater to a diverse clientele, LEX Reception offers bilingual receptionists who can handle calls in both English and Spanish, ensuring effective communication with non-English speaking clients |
Customized Call HandlingLaw firms can customize how calls are handled based on their specific needs, from the greeting used by receptionists to the questions asked during legal intakes, making the service highly adaptable to different legal specializations and client management styles. |
Lead Capture and QualificationThe service helps firms capture and qualify leads by asking relevant questions to determine the viability of potential clients. This ensures that only qualified leads are passed on to the legal team, optimizing the firm's marketing efforts |
Live Chat SupportIn addition to phone answering services, LEX Reception provides real-time chat support for web visitors. This enhances client engagement and offers immediate responses to potential clients who prefer online communication |
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Document Sending and ManagementLEX Reception can handle sending and managing documents on behalf of the firm, streamlining administrative tasks and ensuring that important paperwork is handled promptly and accurately |
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Mobile App AccessThe service includes a mobile app that allows attorneys to stay connected with their firm on the go. The app provides access to messages, call logs, and client information, ensuring that lawyers can manage their practice efficiently from anywhere |
Answering Legal vs LexReception Reviews
See how Answering Legal vs LexReception stack up by what users think of them.
I have used the services of Answering…
I have used the services of Answering Legal for about three years now. With 24/7 service and instant notifications by text and email, I never miss a call. Both colleagues and clients have complimented me about "the nice lady who answers your phone." With no contract, their billing and charges are completely transparent. I cannot speak too highly of their services.
I LOVE Answering Legal
I LOVE Answering Legal. They get the information that I need accurately, politely and without delay. They forward calls to me and when I am available, wherever I am, I can speak with a potential client. Best of all, I know my clients appreciate the 24/7 availability!
Answering Legal has been a great…
Answering Legal has been a great service provider. Calls are promptly directed to my cell and clients are easily "patched in". If I am unable to answer the call, the service sends both an email and text with all needed information. The folks answering the calls are polite and well spoken. Happy with this service!
Krishna was incredibly helpful and…
Krishna was incredibly helpful and patient, taking the time to guide me through the entire process step by step. His support made everything clear and manageable.
Brianna Q
Brianna Q. has been giving us great service by checking in and being responsive to our requests. We are glad we have an assigned acct. rep. like Brianna to follow up and check in with, even when things are fine.
Enarosa was a great help during the set…
Enarosa was a great help during the set up of our account.
