Answering Legal
Answering Legal delivers the highest quality 24/7 answering service for attorneys. Trusted by thousands of law firms and backed by over 300 five-star testimonials!
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Convoso
Convoso is a contact center solution provider that accelerates lead engagement with continuous innovations in dialer and AI technologies, helping businesses reach more leads faster.
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About Answering Legal
Answering Legal offers top-notch 24/7 answering services for attorneys, trusted by thousands of law firms and boasting over 300 five-star testimonials.
| Website: | https://www.answeringlegal.com/ |
|---|---|
| Founded in: | 2013 |
| Founder: | Robert Shatles, Alyssa Accard |
| CEO: | Robert Shatles |
| Address: | Nesconset, New York, USA |
| Phone: | (631) 268-3333 |
| Email: | [email protected] |
| Live Chat: | No |
About Convoso
Convoso is a contact center solution provider that enhances business outreach by accelerating lead engagement through continuous innovations in dialer and AI IVR technologies. Their solutions also leverage AI phone call systems to optimize communication and boost productivity. Furthermore, Convoso’s AI Answering Service ensures that no call is missed, while the AI Receptionist seamlessly manages customer inquiries. Their cutting-edge AI Telemarketing solutions continue to revolutionize lead engagement and business growth.
| Website: | https://www.convoso.com/ |
|---|---|
| Founded in: | 2006 |
| Founder: | Nima Hakimi, Bobby Hakimi, Ari Rashti |
| CEO: | Nima Hakimi |
| Address: | Los Angeles, California, USA |
| Phone: | 1 (866) 788-4908 |
| Email: | [email protected] |
| Live Chat: | Yes |
Answering Legal is a better alternative to Convoso
We've compared price, features, voice samples, and more, and Answering Legal is a better alternative to Convoso
Compare Answering Legal Product Suite vs Convoso
If you are looking to invest in either Answering Legal or Convoso and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Agent
- Auto Dialers
- CallCatalyst™
- ClearCallerID™
- Click-to-Comply™
- DX5 Engine
- StateTracker™
- Voso.ai
Answering Legal vs Convoso Pricing
Compare Answering Legal vs Convoso subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Contact Support |
| Monthly Price | Yearly Price | |
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Answering Legal vs Convoso Features Comparison
A side-by-side comparison of Answering Legal vs Convoso features
Answering Legal Features |
Convoso Features |
|---|---|
24/7 Live AnsweringThe service ensures that every call to your law firm is answered by a real person, no matter the time of day, providing continuous availability to capture new clients and manage ongoing cases effectively. |
Multiple Dialing ModesConvoso supports predictive, power, progressive, and preview dialing modes, allowing businesses to choose the most efficient dialing method based on their specific needs |
Customizable Legal IntakeAnswering Legal provides full legal intake services, allowing for detailed collection of caller information that is crucial for new client onboarding. Law firms can customize every question on their legal intake to ensure all necessary details are gathered. |
Skills-Based RoutingThis feature ensures calls are directed to the most qualified agents based on their skills and expertise, improving call handling efficiency and customer satisfaction |
Live Call TransferringIf a lawyer is available to take a call, the virtual receptionist at Answering Legal will announce the caller and transfer them directly, facilitating immediate communication when needed. |
Caller ID Reputation ManagementConvoso helps manage and monitor caller IDs to reduce the risk of calls being flagged as spam, thereby increasing contact rates and maintaining high call quality |
Message TakingWhen attorneys are unavailable, the receptionists take detailed messages, ensuring that all relevant information is captured for later follow-up. |
Dynamic ScriptingThe platform provides customizable scripts that adapt in real-time during calls, helping agents respond effectively to various scenarios and stay compliant with regulations |
Appointment SchedulingThe service includes scheduling appointments directly on the law firm’s calendar, enhancing the organization and efficiency of managing client meetings. |
Omnichannel SupportConvoso integrates multiple communication channels, including voice, SMS, and email, enabling synchronized customer engagement across different platforms |
Bilingual ReceptionistsTo accommodate a diverse clientele, Answering Legal offers bilingual answering services, ensuring that Spanish-speaking clients are fully supported. |
Advanced Reporting and AnalyticsConvoso offers highly customizable dashboards and reporting tools that provide real-time insights into call center performance, helping businesses make data-driven decisions to optimize their operations |
Integrated Software SolutionsAnswering Legal can integrate with a law firm's existing CRM systems, allowing for automated sorting of call information and seamless workflow automation. This integration extends to setting up custom triggers based on the firm's specific operational needs. |
Answering Machine DetectionWith up to 97% accuracy, this feature ensures agents spend more time talking to live leads by filtering out calls that go to voicemail |
Compliance ToolsConvoso includes tools to ensure compliance with TCPA and other regulations, helping businesses avoid legal issues while maintaining efficient call operations |
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Smart Voicemail DropThis feature allows strategic voicemail drops based on call cadence, maximizing the likelihood of callbacks and improving lead engagement |
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Integration with Third-Party ApplicationsConvoso's open API allows seamless integration with major third-party applications, enhancing the functionality and flexibility of the contact center software |
Answering Legal vs Convoso Use Cases
Most apps in this space have similar use cases but you can compare Answering Legal vs Convoso use cases if you were looking for something unique.
Answering Legal Use Cases |
Convoso Use Cases |
|---|---|
24/7 Client ReceptionLaw firms utilize Answering Legal to ensure that every call is answered day or night, capturing every potential client opportunity and providing immediate responses to current clients, crucial for urgent legal matters. |
Sales and Lead GenerationConvoso excels in accelerating sales processes and improving lead generation efforts by automating initial outreach, qualifying leads, and scheduling appointments. |
Lead Capture and Client IntakeThe service excels in capturing leads through detailed legal intake processes. Receptionists collect comprehensive client information during initial calls, which is essential for preparing attorneys for follow-up and case evaluation. |
Customer Service AutomationThe platform's AI capabilities enable businesses to provide 24/7 customer support, handling routine inquiries and freeing up human agents to tackle more complex issues. |
Appointment SchedulingAnswering Legal aids law firms by scheduling client meetings directly into attorneys' calendars. This helps in managing attorneys’ schedules more efficiently, ensuring that they can focus on their legal work without administrative distractions. |
Appointment SchedulingConvoso can manage appointment bookings and reminders, reducing no-shows and ensuring efficient scheduling. |
Message Taking and Call PatchingWhen attorneys are unavailable, Answering Legal's receptionists take detailed messages or patch calls through to attorneys when they become available, ensuring no critical information is missed. |
Healthcare EngagementFor healthcare providers, Convoso can automate patient interactions, schedule appointments, send reminders, and handle follow-ups, improving patient engagement and reducing administrative burdens. |
Bilingual SupportCatering to a diverse clientele, Answering Legal offers bilingual support, ensuring that non-English speaking clients receive the same level of care and professionalism, which is particularly valuable in communities with significant Spanish-speaking populations. |
Compliance ManagementWith features designed to ensure compliance with various regulations, Convoso helps businesses maintain adherence to legal requirements while optimizing their call center operations. |
Customized Call HandlingLaw firms can customize how calls are handled based on their specific needs, from the greeting used by receptionists to the questions asked during legal intakes, making the service highly adaptable to different legal specializations and client management styles. |
Omnichannel MarketingBusinesses can leverage Convoso’s support for multiple communication channels to run comprehensive marketing campaigns that engage leads through their preferred medium. |
Insurance and Financial ServicesConvoso assists in pre-qualifying clients, scheduling consultations, and managing client follow-ups, enhancing efficiency and customer satisfaction in these sectors. |
Answering Legal vs Convoso Reviews
See how Answering Legal vs Convoso stack up by what users think of them.
I have used the services of Answering…
I have used the services of Answering Legal for about three years now. With 24/7 service and instant notifications by text and email, I never miss a call. Both colleagues and clients have complimented me about "the nice lady who answers your phone." With no contract, their billing and charges are completely transparent. I cannot speak too highly of their services.
I LOVE Answering Legal
I LOVE Answering Legal. They get the information that I need accurately, politely and without delay. They forward calls to me and when I am available, wherever I am, I can speak with a potential client. Best of all, I know my clients appreciate the 24/7 availability!
Answering Legal has been a great…
Answering Legal has been a great service provider. Calls are promptly directed to my cell and clients are easily "patched in". If I am unable to answer the call, the service sends both an email and text with all needed information. The folks answering the calls are polite and well spoken. Happy with this service!
"Convoso is very user-friendly, does have some bugs though."
I appreciate how you can set appointments to make calls, and then the call will be served up to you at the correct time. It is user friendly on the front end, and I use this software every day. Customer support is very responsive. I cannot speak to the ease of implementation and integration because I am a front end user.
Convoso
Great product...especially for working through a bulk of data with a smaller staff. We can't wait to see what a bigger team can do with it!
"Works seamlessly for my needs, have no complaints"
The product is reliable and persistent. Downtimes are extremely rare and quickly resolved. I use daily and it is mostly used as an outbound dialer and I'm never sitting around waiting long for the next call.
