AnswerFirst
AnswerFirst is the ideal partner for managing 24/7, after-hours, overflow, special projects, and any other situations requiring live answering combined with superior customer service.
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MoneyPenny
MoneyPenny offers personalized call answering services that seamlessly integrate with your business, ensuring calls are handled as if by your own team.
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About AnswerFirst
With over 20 years of experience, AnswerFirst’s talent and technology can cater to exclusive needs, delivering the precise results that companies require. This results in building lasting, productive, and profitable relationships with customers.
Maximize Business Opportunities with Live Answering Services
AnswerFirst’s live answering service and inbound call center solutions are designed to help businesses maximize opportunities and prepare for the unexpected. By answering calls, emails, web chats, social media inquiries, and SMS messages 24/7, AnswerFirst ensures businesses are always available to their customers.
Customized Services to Meet Business Needs
AnswerFirst offers a range of services including appointment scheduling, answering services, business process management, order taking, message taking, and voice mail services. These services can be customized to meet specific business communication and customer service needs.
| Website: | https://answerfirst.com/ |
|---|---|
| Founded in: | 1998 |
| Founder: | Matt Herron |
| CEO: | Matt Herron |
| Address: | Tampa, Florida, USA |
| Phone: | 866-544-5547 |
| Live Chat: | Yes |
About MoneyPenny
MoneyPenny truly personalizes how they answer calls. With a team of dedicated professionals enhanced by advanced technology, they understand your business and customers inside out, allowing them to answer calls as if they are part of your team. Their Virtual Receptionists are so skilled that callers will believe they are speaking directly with you.
They are the only provider who can genuinely claim to be a seamless extension of you and your team. Not only do they offer experienced personnel who work as if they are based within your business, but their proprietary technology enables them to answer calls with the same confidence and knowledge as you. Additionally, their Virtual Receptionist Service integrates seamlessly with all your favorite software.
| Website: | https://www.moneypenny.com/us/virtual-receptionist-service/ |
|---|---|
| Founded in: | 2000 |
| Founder: | Ed Reeves, Rachel Clacher |
| CEO: | Joanna Swash |
| Address: | Wrexham, NorthWales, United Kingdom |
| Phone: | 844 364 6619 |
| Email: | [email protected] |
| Live Chat: | Yes |
AnswerFirst is a better alternative to MoneyPenny
We've compared price, features, voice samples, and more, and AnswerFirst is a better alternative to MoneyPenny
AnswerFirst vs MoneyPenny Pricing
Compare AnswerFirst vs MoneyPenny subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Contact Support |
AnswerFirst vs MoneyPenny Features Comparison
A side-by-side comparison of AnswerFirst vs MoneyPenny features
AnswerFirst Features |
MoneyPenny Features |
|---|---|
24/7 Live AnsweringEnsuring that every call is answered, AnswerFirst provides round-the-clock service, which is crucial for maintaining continuous customer support and capturing all potential business opportunities. |
24/7 Call AnsweringMoneypenny provides round-the-clock call answering, ensuring that your business never misses an opportunity, regardless of the time of day |
Customizable Call HandlingBusinesses can customize how calls are answered, including the scripting of responses and the routing of calls, to ensure that each call is handled according to specific business protocols. |
Personalized ServiceCalls are answered by dedicated receptionists who are fully briefed on your business, making them sound like an in-house team member. This ensures a seamless and professional experience for your customers |
Bilingual ReceptionistsTo cater to a diverse clientele, AnswerFirst offers bilingual services, ensuring effective communication with both English and Spanish speaking customers. |
Bespoke Call Handling SoftwareMoneypenny uses custom call handling software that allows receptionists to access all necessary information instantly, enabling them to manage calls with the same knowledge and confidence as your own team |
Live Call TransferringCalls can be screened and transferred directly to the appropriate party in real-time, allowing for immediate attention to urgent matters. |
Real-Time AvailabilityThe system integrates with your calendar and even Microsoft Teams, allowing receptionists to know your real-time availability and transfer calls to you whether you are in the office or remote |
Overflow Call HandlingDuring peak times or when in-house staff are unavailable, AnswerFirst can manage excess call volume, ensuring that no calls are missed. |
Omnichannel SupportIn addition to phone calls, Moneypenny also manages live chats, text messages, and emails, providing a comprehensive communication solution for your business |
Message TakingDetailed messages are taken when specific individuals are unavailable, and these messages are promptly relayed via text or email, ensuring that all information is captured accurately. |
Advanced Call RecognitionThe system can recognize repeat callers and VIPs, allowing for personalized service and efficient call management. It can also filter out cold calls and spam |
Appointment SchedulingReceptionists can schedule appointments directly into a company’s calendar, helping to streamline the booking process and manage schedules efficiently. |
CRM IntegrationPre-qualified inquiries and appointments can be directly entered into your CRM, streamlining your workflow and ensuring that all leads are captured and managed effectively |
Full Legal IntakeFor law firms, AnswerFirst performs comprehensive legal intake, collecting all necessary information from potential clients to prepare for initial consultations. |
Free Trial and Flexible PlansMoneypenny offers a free trial so businesses can experience the benefits first-hand. Flexible pricing plans are available to suit businesses of all sizes |
Integrated Software SolutionsAnswerFirst integrates with popular CRM and legal software, enhancing workflow automation and ensuring seamless data management. |
AnswerFirst vs MoneyPenny Use Cases
Most apps in this space have similar use cases but you can compare AnswerFirst vs MoneyPenny use cases if you were looking for something unique.
AnswerFirst Use Cases |
MoneyPenny Use Cases |
|---|---|
24/7 Customer SupportBusinesses can rely on AnswerFirst to provide round-the-clock customer support, ensuring that all customer inquiries are handled promptly and professionally, regardless of the time of day. This is particularly valuable for companies that operate in multiple time zones or have customers with urgent needs. |
24/7 Customer SupportBusinesses need to ensure that customer inquiries are handled promptly, even outside of normal business hours. |
Appointment SchedulingAnswerFirst can manage appointment bookings, cancellations, and rescheduling directly into a company’s calendar system. This service is ideal for healthcare providers, legal firms, and service-based businesses that need to maintain an organized and efficient schedule. |
Appointment Scheduling and ManagementManaging appointments and scheduling can be time-consuming and prone to errors when handled manually. |
Lead Capture and QualificationAnswerFirst helps businesses capture and qualify leads through initial phone interactions. This ensures that potential customers receive timely follow-ups and that sales teams can focus on the most promising prospects, enhancing the overall sales process. |
Handling High Call VolumesBusinesses can experience periods of high call volumes, making it difficult to manage all inquiries effectively. |
Overflow Call HandlingDuring peak business hours or when in-house staff are unavailable, AnswerFirst can manage excess call volume, ensuring that no calls are missed and that customers receive the attention they need. |
Personalized Customer InteractionCustomers expect personalized and informed interactions when they call a business. |
Bilingual SupportAnswerFirst offers bilingual receptionists to cater to a diverse customer base, providing services in both English and Spanish. This use case is particularly important for businesses serving multilingual communities. |
Lead Qualification and CRM IntegrationCapturing and qualifying leads efficiently is critical for business growth. |
Order ProcessingFor retail and e-commerce businesses, AnswerFirst can handle order processing over the phone, managing transactions and ensuring that customer orders are processed efficiently and accurately. |
VIP Call Handling and Spam FilteringIdentifying and prioritizing calls from VIP customers while filtering out spam is essential for maintaining high service standards. |
Message Taking and RelayWhen staff are unavailable, AnswerFirst takes detailed messages and relays them via text or email. This ensures that important information is captured and communicated to the appropriate parties without delay. |
Omnichannel CommunicationBusinesses need to manage customer interactions across multiple channels, including phone, chat, text, and email. |
Virtual Receptionist ServicesAnswerFirst acts as a virtual receptionist, handling calls, managing inquiries, and providing a professional first point of contact for businesses. This is especially useful for small to medium-sized businesses that need to project a professional image without the overhead of a full-time receptionist. |
Enhanced Professional ImageSmall businesses and startups need to project a professional image to compete with larger companies. |
Emergency Response HandlingFor businesses in industries where emergencies can occur, such as healthcare or utilities, AnswerFirst provides emergency response handling, ensuring that urgent calls are prioritized and managed efficiently. |
AnswerFirst vs MoneyPenny Reviews
See how AnswerFirst vs MoneyPenny stack up by what users think of them.
"Great company! Really helped me grow my business..."
Clients get to talk to a competent person who inturn immediatly shares the information with me in a HIPAA secure manner.
Top tier professionalism and accuracy!
What a huge difference in professionalism and accuracy with Answer First compared to the company we were using for years prior. Each operator provides excellent service each time.
Easy and Quick Onboarding
AnswerFirst is great to work with at all points of the onboarding process. Quick and simple and always available to answer questions. Highly Recommend!
Moneypenny - professional - and they do what they say!
Moneypenny - very professional and I can't fault the service that they have provided. They're backed up by very good systems and all of the team who have handled our calls have been great!
Can’t go wrong
Recently set up a plan with them to handle calls for us and Courtney dealt with all this and made things as easy as possible. Any questions I had shed answer my call and deal with it smoothly. On a whole, can’t recommend them enough
This is an organisation that you can rely on to provide you with a truly first class experience.
Once again, my inquiry was dealt with in a speedy, efficient and professional manner. In today's world this appears to be the exception rather than the rule but it's great to know that some companies still focus on providing excellent customer service and it is very much appreciated and valued.
Poor, unreliable and unprofessional service
We have a business line provided by Moneypenny and we keep having issues with it. I have now called them about 8 times over two days and am still unable to get the issue resolved. The two times I’ve called them today - both well within business hours - they’ve told me there’s nobody available to take the call.
The price plan they agreed was per call…
The price plan they agreed was per call .then they changed it per minute .when it’s per minute they stall and drag out answering your call so they get paid more uses them for over 10 years .the price is very high quality of service is very bad if you want to talk to them good luck they can’t even answer there own phones .had to contact the bank as they a continue to take money .get a cheaper service they will not return my calls complete rip off
