AnswerFirst
AnswerFirst is the ideal partner for managing 24/7, after-hours, overflow, special projects, and any other situations requiring live answering combined with superior customer service.
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IsOn24
IsOn24 is a 24/7 AI-driven virtual assistant that handles appointments, customer inquiries, and call queues, integrating seamlessly with calendars and CRMs.
About AnswerFirst
With over 20 years of experience, AnswerFirst’s talent and technology can cater to exclusive needs, delivering the precise results that companies require. This results in building lasting, productive, and profitable relationships with customers.
Maximize Business Opportunities with Live Answering Services
AnswerFirst’s live answering service and inbound call center solutions are designed to help businesses maximize opportunities and prepare for the unexpected. By answering calls, emails, web chats, social media inquiries, and SMS messages 24/7, AnswerFirst ensures businesses are always available to their customers.
Customized Services to Meet Business Needs
AnswerFirst offers a range of services including appointment scheduling, answering services, business process management, order taking, message taking, and voice mail services. These services can be customized to meet specific business communication and customer service needs.
| Website: | https://answerfirst.com/ |
|---|---|
| Founded in: | 1998 |
| Founder: | Matt Herron |
| CEO: | Matt Herron |
| Address: | Tampa, Florida, USA |
| Phone: | 866-544-5547 |
| Live Chat: | Yes |
About IsOn24
IsOn24 handles setting appointments, checking availability, and answering any questions about your products or services, just like a live person, 24/7. Customers can speak their questions, and IsOn24 AI IVR responds immediately, also providing texted online links. This instant interaction delights customers and frees up time for businesses to grow. Users can choose from various computer voices or record their own.
IsOn24 AI Answering Service automatically books client meetings, home service visits, and restaurant reservations, filling your calendar from AI phone call interactions, websites, and even text messages. Special hours, rules, and custom fields can be quickly added to match specific processes. It easily negotiates alternate times and answers questions via text messages, connecting seamlessly with your favorite calendar and CRM.
Voicemails, text messages, and online chats are neatly organized in one simple screen, allowing real two-way texting with your business phone number from your phone, tablet, or PC. This feature enhances AI Receptionist automated voice responses with instant text messages around the clock, ensuring businesses stay close to their most demanding clients, whether in the office or on the go. CRM integration allows the creation of SMS drip campaigns and logs all messages.
The Automatic Call Queue feature provides a powerful call center solution without complexity. IsOn24 AI Telemarketing queues live calls in the order they are received, with callers hearing messages and music while waiting. Waiting calls can be answered from anywhere using any phone or directly from the IsOn24 app on a tablet or computer.
| Website: | https://www.ison24.com/ |
|---|---|
| Founded in: | 2014 |
| Founder: | Manu Pandey, Vimal Misra |
| CEO: | Manu Pandey |
| Address: | San Jose, California, USA |
| Phone: | 408-797-3300 |
| Email: | [email protected] |
| Live Chat: | Yes |
AnswerFirst is a better alternative to IsOn24
We've compared price, features, voice samples, and more, and AnswerFirst is a better alternative to IsOn24
Compare AnswerFirst Product Suite vs IsOn24
If you are looking to invest in either AnswerFirst or IsOn24 and are planning to scale, then it’s important to know who provides a comprehensive product suite.
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AnswerFirst vs IsOn24 Features Comparison
A side-by-side comparison of AnswerFirst vs IsOn24 features
AnswerFirst Features |
IsOn24 Features |
|---|---|
24/7 Live AnsweringEnsuring that every call is answered, AnswerFirst provides round-the-clock service, which is crucial for maintaining continuous customer support and capturing all potential business opportunities. |
24/7 AI Voice AssistantProvides round-the-clock service, answering customer inquiries and setting appointments just like a live person, ensuring no call goes unanswered. |
Customizable Call HandlingBusinesses can customize how calls are answered, including the scripting of responses and the routing of calls, to ensure that each call is handled according to specific business protocols. |
Text Back and Two-Way TextingAutomatically responds to missed calls with text messages, and supports full two-way texting, keeping all communications organized and easily accessible from any device. |
Bilingual ReceptionistsTo cater to a diverse clientele, AnswerFirst offers bilingual services, ensuring effective communication with both English and Spanish speaking customers. |
Automatic Call QueueManages live calls by queuing them and distributing them among multiple phones or answering from any browser, ensuring efficient call handling even during peak times. |
Live Call TransferringCalls can be screened and transferred directly to the appropriate party in real-time, allowing for immediate attention to urgent matters. |
Online Appointments and Reservations:Enables businesses to book appointments and reservations via phone calls, text messages, and online forms. It integrates with existing reservation systems and allows customization of special hours and specific questions. |
Overflow Call HandlingDuring peak times or when in-house staff are unavailable, AnswerFirst can manage excess call volume, ensuring that no calls are missed. |
Customizable Voice and IVR ModeOffers the option to use various computer-generated voices or record your own. It also supports switching to a traditional IVR mode (press 1 for...). |
Message TakingDetailed messages are taken when specific individuals are unavailable, and these messages are promptly relayed via text or email, ensuring that all information is captured accurately. |
Integration with Existing SystemsSeamlessly integrates with various business applications via Zapier and direct APIs, including CRM, calendar, and scheduling systems, enhancing workflow and efficiency. |
Appointment SchedulingReceptionists can schedule appointments directly into a company’s calendar, helping to streamline the booking process and manage schedules efficiently. |
Call Recording and TranscriptionRecords all calls and provides transcriptions, enabling easy review and analysis of customer interactions. |
Full Legal IntakeFor law firms, AnswerFirst performs comprehensive legal intake, collecting all necessary information from potential clients to prepare for initial consultations. |
Reports and AnalyticsOffers detailed reports and actionable insights on call volume, appointment occupancy, and customer interactions, helping businesses make informed decisions. |
Integrated Software SolutionsAnswerFirst integrates with popular CRM and legal software, enhancing workflow automation and ensuring seamless data management. |
Flexible Number ManagementSupports forwarding calls from existing numbers, porting numbers to IsOn24, and acquiring toll-free or vanity numbers as needed. |
Business TextingIntegrates voicemails, texts, and online chats in one interface, providing a streamlined communication tool for businesses. |
AnswerFirst vs IsOn24 Use Cases
Most apps in this space have similar use cases but you can compare AnswerFirst vs IsOn24 use cases if you were looking for something unique.
AnswerFirst Use Cases |
IsOn24 Use Cases |
|---|---|
24/7 Customer SupportBusinesses can rely on AnswerFirst to provide round-the-clock customer support, ensuring that all customer inquiries are handled promptly and professionally, regardless of the time of day. This is particularly valuable for companies that operate in multiple time zones or have customers with urgent needs. |
24/7 Customer SupportBusinesses often miss calls after hours, leading to lost opportunities and dissatisfied customers |
Appointment SchedulingAnswerFirst can manage appointment bookings, cancellations, and rescheduling directly into a company’s calendar system. This service is ideal for healthcare providers, legal firms, and service-based businesses that need to maintain an organized and efficient schedule. |
Appointment and Reservation ManagementManaging reservations and appointments manually can be time-consuming and prone to errors. |
Lead Capture and QualificationAnswerFirst helps businesses capture and qualify leads through initial phone interactions. This ensures that potential customers receive timely follow-ups and that sales teams can focus on the most promising prospects, enhancing the overall sales process. |
Handling High Call VolumesBusinesses can be overwhelmed by high call volumes during peak times, leading to long wait times and missed calls |
Overflow Call HandlingDuring peak business hours or when in-house staff are unavailable, AnswerFirst can manage excess call volume, ensuring that no calls are missed and that customers receive the attention they need. |
Streamlined Communication for Property ManagementProperty managers need to handle numerous tenant inquiries and maintenance requests efficiently. |
Bilingual SupportAnswerFirst offers bilingual receptionists to cater to a diverse customer base, providing services in both English and Spanish. This use case is particularly important for businesses serving multilingual communities. |
Enhanced Customer Interaction for RestaurantsRestaurants need to manage reservations, order inquiries, and customer questions, often during busy hours. |
Order ProcessingFor retail and e-commerce businesses, AnswerFirst can handle order processing over the phone, managing transactions and ensuring that customer orders are processed efficiently and accurately. |
E-commerce and Online Business SupportE-commerce businesses need to manage a high volume of customer inquiries and support requests. |
Message Taking and RelayWhen staff are unavailable, AnswerFirst takes detailed messages and relays them via text or email. This ensures that important information is captured and communicated to the appropriate parties without delay. |
Inbound Sales and Lead ConversionBusinesses need to capture and convert leads efficiently, especially during times of high traffic. |
Virtual Receptionist ServicesAnswerFirst acts as a virtual receptionist, handling calls, managing inquiries, and providing a professional first point of contact for businesses. This is especially useful for small to medium-sized businesses that need to project a professional image without the overhead of a full-time receptionist. |
Scalable Communication for Small BusinessesSmall businesses often struggle with managing communication due to limited resources. |
Emergency Response HandlingFor businesses in industries where emergencies can occur, such as healthcare or utilities, AnswerFirst provides emergency response handling, ensuring that urgent calls are prioritized and managed efficiently. |
AnswerFirst vs IsOn24 Reviews
See how AnswerFirst vs IsOn24 stack up by what users think of them.
"Great company! Really helped me grow my business..."
Clients get to talk to a competent person who inturn immediatly shares the information with me in a HIPAA secure manner.
Top tier professionalism and accuracy!
What a huge difference in professionalism and accuracy with Answer First compared to the company we were using for years prior. Each operator provides excellent service each time.
Easy and Quick Onboarding
AnswerFirst is great to work with at all points of the onboarding process. Quick and simple and always available to answer questions. Highly Recommend!
IsOn24 not reviewed yet.
