AnswerConnect
AnswerConnect provides dedicated customer experience specialists who are well-trained to handle all your phone calls and website chats.
IsOn24
IsOn24 is a 24/7 AI-driven virtual assistant that handles appointments, customer inquiries, and call queues, integrating seamlessly with calendars and CRMs.
About AnswerConnect
AnswerConnect employs highly-trained customer experience specialists who will manage all your phone calls and website chats from their distraction-free home offices.
The answer lies in connecting. Keep your business human with 24/7 live answering services from Pledge People, not bots.
Pledge People is dedicated to maintaining the human touch in business interactions. Their approach ensures that businesses are always available, capturing every lead and never missing an opportunity when clients call. With no voicemail or automated voices, they help businesses win more clients by providing real human interactions.
Their services ensure that businesses are never closed, allowing work from home, the office, or anywhere. Pledge People recognizes returning callers, offering a personalized experience every time. They also manage calls effectively, ensuring that businesses can focus on important meetings or tasks without missing important calls.
| Website: | https://www.answerconnect.com/ |
|---|---|
| Founded in: | 2002 |
| Founder: | Natalie Ruiz |
| CEO: | Natalie Ruiz |
| Address: | Portland, Oregon, USA |
| Phone: | 800-700-8888 |
| Email: | [email protected] |
| Live Chat: | Yes |
About IsOn24
IsOn24 handles setting appointments, checking availability, and answering any questions about your products or services, just like a live person, 24/7. Customers can speak their questions, and IsOn24 responds immediately, also providing texted online links. This instant interaction delights customers and frees up time for businesses to grow. Users can choose from various computer voices or record their own.
IsOn24 automatically books client meetings, home service visits, and restaurant reservations, filling your calendar from phone calls, websites, and even text messages. Special hours, rules, and custom fields can be quickly added to match specific processes. It easily negotiates alternate times and answers questions via text messages, connecting seamlessly with your favorite calendar and CRM.
Voicemails, text messages, and online chats are neatly organized in one simple screen, allowing real two-way texting with your business phone number from your phone, tablet, or PC. This feature enhances automated voice responses with instant text messages around the clock, ensuring businesses stay close to their most demanding clients, whether in the office or on the go. CRM integration allows the creation of SMS drip campaigns and logs all messages.
The Automatic Call Queue feature provides a powerful call center solution without complexity. IsOn24 queues live calls in the order they are received, with callers hearing messages and music while waiting. Waiting calls can be answered from anywhere using any phone or directly from the IsOn24 app on a tablet or computer.
| Website: | https://www.ison24.com/ |
|---|---|
| Founded in: | 2014 |
| Founder: | Manu Pandey, Vimal Misra |
| CEO: | Manu Pandey |
| Address: | San Jose, California, USA |
| Phone: | 408-797-3300 |
| Email: | [email protected] |
| Live Chat: | Yes |
AnswerConnect is a better alternative to IsOn24
We've compared price, features, voice samples, and more, and AnswerConnect is a better alternative to IsOn24
Compare AnswerConnect Product Suite vs IsOn24
If you are looking to invest in either AnswerConnect or IsOn24 and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- Small Business Answering Service
- Virtual Receptionist
- After Hours Answering
- 24/7 Live Answering
- Bilingual Services
- Call Forwarding
- Customer Support Center & Specialists Services
- Small Business Virtual Receptionist Services
- Inbound Sales
- Call Routing & Transfer
- AI Agent
AnswerConnect vs IsOn24 Pricing
Compare AnswerConnect vs IsOn24 subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Contact Support |
AnswerConnect vs IsOn24 Features Comparison
A side-by-side comparison of AnswerConnect vs IsOn24 features
AnswerConnect Features |
IsOn24 Features |
|---|---|
24/7 Live AnsweringThis service ensures that all calls are answered by professional receptionists, regardless of the time or day, enhancing customer service and ensuring no opportunities are missed |
24/7 AI Voice AssistantProvides round-the-clock service, answering customer inquiries and setting appointments just like a live person, ensuring no call goes unanswered. |
Custom Call HandlingBusinesses can tailor how calls are handled, including custom greetings, call routing, and scheduling, to ensure that each call is managed according to specific business needs. |
Text Back and Two-Way TextingAutomatically responds to missed calls with text messages, and supports full two-way texting, keeping all communications organized and easily accessible from any device. |
Lead Qualification and Appointment BookingVirtual receptionists help qualify leads and can book appointments directly, streamlining the sales process and enhancing lead management. |
Automatic Call QueueManages live calls by queuing them and distributing them among multiple phones or answering from any browser, ensuring efficient call handling even during peak times. |
Bilingual ServiceAnswerConnect offers services in multiple languages, which is essential for businesses serving a diverse customer base. |
Online Appointments and Reservations:Enables businesses to book appointments and reservations via phone calls, text messages, and online forms. It integrates with existing reservation systems and allows customization of special hours and specific questions. |
Mobile App IntegrationThe AnswerConnect app allows businesses to manage their account details, view call histories, and interact with their team and clients from anywhere, providing flexibility and ease of management. |
Customizable Voice and IVR ModeOffers the option to use various computer-generated voices or record your own. It also supports switching to a traditional IVR mode (press 1 for...). |
Live Chat SupportBeyond phone calls, AnswerConnect provides live chat services, helping businesses engage with online visitors in real-time, which can significantly boost conversion rates. |
Integration with Existing SystemsSeamlessly integrates with various business applications via Zapier and direct APIs, including CRM, calendar, and scheduling systems, enhancing workflow and efficiency. |
Call Recording and TranscriptionRecords all calls and provides transcriptions, enabling easy review and analysis of customer interactions. |
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Reports and AnalyticsOffers detailed reports and actionable insights on call volume, appointment occupancy, and customer interactions, helping businesses make informed decisions. |
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Flexible Number ManagementSupports forwarding calls from existing numbers, porting numbers to IsOn24, and acquiring toll-free or vanity numbers as needed. |
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Business TextingIntegrates voicemails, texts, and online chats in one interface, providing a streamlined communication tool for businesses. |
AnswerConnect vs IsOn24 Use Cases
Most apps in this space have similar use cases but you can compare AnswerConnect vs IsOn24 use cases if you were looking for something unique.
AnswerConnect Use Cases |
IsOn24 Use Cases |
|---|---|
24/7 Live Answering ServicesThis is ideal for businesses that need round-the-clock customer support but cannot afford or do not need a full-time, in-house team. AnswerConnect ensures that every call is answered, improving customer satisfaction and capturing every potential business opportunity, even after hours |
24/7 Customer SupportBusinesses often miss calls after hours, leading to lost opportunities and dissatisfied customers |
Virtual Receptionist ServicesBusinesses can use AnswerConnect to manage incoming calls, schedule appointments, and even process orders. This service is especially beneficial for small businesses and professional services like law firms or healthcare providers that need to maintain a professional image and efficient customer service without the overhead of additional staff |
Appointment and Reservation ManagementManaging reservations and appointments manually can be time-consuming and prone to errors. |
Lead Generation and QualificationAnswerConnect helps businesses qualify incoming leads through tailored interactions. This ensures that only potential leads that meet specific criteria are forwarded, optimizing the sales process and improving conversion rates |
Handling High Call VolumesBusinesses can be overwhelmed by high call volumes during peak times, leading to long wait times and missed calls |
Appointment SchedulingUtilizing integrated calendar and scheduling tools, AnswerConnect can handle all aspects of appointment bookings, confirmations, and rescheduling. This helps businesses streamline their operations and ensures that they can focus on service delivery rather than administrative tasks |
Streamlined Communication for Property ManagementProperty managers need to handle numerous tenant inquiries and maintenance requests efficiently. |
Bilingual Customer SupportFor businesses serving a diverse client base, AnswerConnect offers bilingual services to cater to non-English speaking customers, broadening the market reach and enhancing customer engagement |
Enhanced Customer Interaction for RestaurantsRestaurants need to manage reservations, order inquiries, and customer questions, often during busy hours. |
CRM Integration and Call Data Management:AnswerConnect integrates with existing CRM systems, allowing businesses to keep track of customer interactions and ensure data consistency across platforms. This integration aids in maintaining a holistic view of customer engagements and supports personalized marketing strategies |
E-commerce and Online Business SupportE-commerce businesses need to manage a high volume of customer inquiries and support requests. |
Inbound Sales and Lead ConversionBusinesses need to capture and convert leads efficiently, especially during times of high traffic. |
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Scalable Communication for Small BusinessesSmall businesses often struggle with managing communication due to limited resources. |
AnswerConnect vs IsOn24 Clients
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AnswerConnect vs IsOn24 Reviews
See how AnswerConnect vs IsOn24 stack up by what users think of them.
Customer experience
Thier availability at all times on multiple channels like phones and emails. they are very organized
Exemplary customer service that goes extra mile
Exceptional customer service and consistently prompt response to inquiries.
Client Assistance I received today was outstanding
Client Assistance I received today was very helpful and a quick response. Appreciated the patience shown to me as I'm a little behind on the technology side. Very kind and professional the entire call, fully answering all my questions.
Very Expensive!
Very Expensive! If you do not monitor your usage. You will pay dearly. I was set up to pay $350.00 per month for 200 minutes.After 1 week that was exceeded. To my suprise i was being billed hundreds of dollars additional on a daily basis. I would expect for the large overages i would have been called. It wasnt until after they charged me $2100.00 that they mentioned another plan that would include more minutes.It was not made clear to me that charges would just pile up. some calls had a 16 + minute duration? No one is working on this with me. It's impossible to figure out the charges! I was told to pretty much just deal with it.
IsOn24 not reviewed yet.
