Smith AI

4.9

Smith.ai seamlessly combines artificial intelligence with human intelligence to deliver 24/7 customer engagement services.

Founded in 2015

About Smith AI

Everything to know about Smith AI. From founders, to reviews, and subscription cost.

Smith AI leverages both AI and human expertise to provide round-the-clock customer engagement, utilizing live agents based in North America to enhance lead capture and conversion.

Smith AI Contact Info

Website:https://smith.ai/
Founder: Aaron Lee, Justin Maxwell
CEO:Aaron Lee
Address: Palo Alto, California, USA
Phone: (650) 727-6484
Email: [email protected]
Live Chat: Yes

Conversational Voice AI, trained to speak your business.

Healthcare+1 310-919-0613
Front Desk+1 510-567-7429
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All Smith AI Products

See the complete product suite Smith AI has to offer

  • Virtual Receptionists
  • Outreach Campaigns
  • Webchat

Smith AI Pricing & Subscription Plans

Find out how much Smith AI costs and see all subscription plans.

Web Chat: À la carte Web Chat: Starter Web Chat: Basic Web Chat: Pro
Monthly Price $10 $140 $300 $600

Smith AI Top Features

See Smith AI top features and why it is one of the best generative ai apps.

Live chat agents

Live agents work in tandem with AI so conversations are handled efficiently, 24/7.

Online dashboard

Access invoices, view playbooks, and train your AI chatbot with Q&A in your online dashboard.

Custom branding & colors

Choose how your chat widget looks on your website so it matches your brand design.

Mobile-optimized

Our chat widget works on every device and browser — computer, tablet, or phone.

Google Analytics

Sync chat data directly into your Google Analytics account for streamlined reporting.

AI technology

Our proprietary live chat technology enables agents to offer exceptional service to clients.

Proactive chat

Prompt visitors to engage in a conversation immediately, or after 15, 30, or 60 seconds.

Custom placement

Choose where your chat widget is displayed — site-wide or just on specific pages.

Chat transcripts

View full chat transcripts of all conversations between our agents and your customers.

Custom knowledge base

Build a knowledge base that immediately answers common questions from customers.

Text notifications

Get notified on your phone with a text message every time a new chat occurs.

Real-time translation

We leverage neural network AI to instantly translate chats between English and Spanish.

Chat insight & metadata

Access real-time chat analytics and full transcripts available in every client dashboard.

Top Smith AI Use Cases

See the top Smith AI use cases and interesting ways you can use Smith AI

Virtual Receptionist Services

Smith.ai provides virtual receptionists who handle incoming calls and messages. This service helps businesses manage call volume efficiently, ensuring that every inquiry or customer interaction is handled promptly and professionally. This is ideal for businesses that require constant customer interaction but may not have the resources to maintain a full-time reception staff.

Outbound Calling and Sales Development

Utilizing Smith.ai for outbound calls helps businesses in lead generation and customer outreach efforts. The service includes initiating contact with potential clients, qualifying leads, scheduling appointments, and even following up on leads, which helps in increasing conversion rates and optimizing the sales process.

Web Chat Services

Smith.ai's web chat services combine AI-driven chatbots and live chat capabilities to engage website visitors effectively. This dual approach ensures that potential clients receive immediate assistance, improving lead capture and customer satisfaction rates.

Lead Intake and Qualification

Through both inbound and outbound services, Smith.ai helps businesses qualify leads, ensuring that only the most promising prospects are forwarded to the sales team. This streamlines the sales process and improves the efficiency of lead management.

After-Hours and Overflow Call Handling

Smith.ai offers after-hours support and overflow call handling, ensuring that businesses do not miss important calls outside of regular business hours or during peak periods. This service is crucial for maintaining a high level of customer service and capturing every potential business opportunity.

Smith AI Reviews

See the top positive and negative reviews for Smith AI

Senior Case Manager

One of the best features of Smith.Ai software is their integration with our CRM, Wealthbox. They are able to send a one way push of information which will add the caller as a contact, publish the call notes that are duplicated on the dashboard, and also add their appointment to our calendar. This has been a big time saver for the admin staff who used to manually input all of that.

Kimberly D.

Smith.AI helps our busy law firm serve clients with excellence

Smith.AI helps our busy law firm provide best-in-class legal services by always having a competent person able to answer phone calls professionally. They save us valuable time by weeding out spam and unqualified leads, scheduling potential new clients for initial consults, and helping existing clients get in touch with the right team member as efficiently as possible.

Brittany

Good Experience

They are responsive and they allow you to provide them with your own script.

David N.

Tried this company for over two years…

Tried them and have used this company for over two years, yet they were dropping the ball all the time and we lost a lot of business and a lot of clients and time so finally left and using another service this time US based agents …so do yourself a favor and spare yourself the aggravation that we have experienced; tried working it out patiently to no avail. After we switched to a different U.S. based answering service with a U.S based representatives we have not had any issues. All calls are now handled perfectly. Wished left smith sooner than we did.

Julia Sverdloff, Esq.

HORRIBLE!!!

HORRIBLE!!!! Probably the worst company I have ever interacted with. I'm not a scorned customer - there is no event where they rubbed me the wrong way. I've worked with them for over a year and it's been a parade of incompetence the entire time. They have wasted our ad budget, lost customers for us, and wasted hours of our time. Please do not make the mistake of selecting them, as once you do there are real switching costs. We've been so busy with our business we haven't had time to switch, but I promise you we will. Stay away!!!

Client Services at JUSTLAW