Ruby

Ruby virtual receptionists offers human-driven virtual receptionist and live chat services, providing small businesses across the US with the tools to excel in every interaction.

Founded in 2003

About Ruby

Everything to know about Ruby. From founders, to reviews, and subscription cost.

Every interaction presents an opportunity to excel. Seize these moments with Ruby’s human-centric virtual receptionist and live chat services, trusted by small businesses across the US.

Maximize your customer engagement opportunities with Ruby’s trusted support solutions.

Ruby Contact Info

Website:https://www.ruby.com/
Founder: Jill Nelson
CEO:Kate Winkler
Address: Downtown, Portland, Oregon, USA
Phone: 866-611-7829
Email: [email protected]
Live Chat: Yes

Conversational Voice AI, trained to speak your business.

Healthcare+1 310-919-0613
Front Desk+1 510-567-7429
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All Ruby Products

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  • AI Agent

Sample Ruby Agents

Ruby Pricing & Subscription Plans

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50 minutes per month 100 minutes per month 200 minutes per month 500 minutes per month
Monthly Price $235 $375 $680 $1,640

Ruby Top Features

See Ruby top features and why it is one of the best generative ai apps.

24/7 Live Answering

Ruby provides around-the-clock live answering services, ensuring that no call goes unanswered, which can significantly improve customer satisfaction and retention rates.

Bilingual Services

Recognizing the diverse needs of modern businesses, Ruby offers bilingual receptionist services in English and Spanish, expanding the accessibility and inclusiveness of customer service.

Customizable Call Handling

Businesses can personalize their call handling procedures with Ruby, including custom greetings and specific instructions for call forwarding, ensuring that the service aligns perfectly with their operational needs.

Integrated Live Chat

Ruby's live chat services extend the personal touch of its virtual receptionists to online platforms, enabling immediate engagement with website visitors, lead capture, and appointment scheduling.

Robocall Filtering

To maintain efficiency and focus on meaningful interactions, Ruby includes robocall filtering, ensuring that receptionists spend time only on legitimate inquiries.

Mobile App

With a dedicated mobile app, Ruby allows business owners to manage their call activities, view messages and voicemails, and maintain control over their communications from anywhere.

HIPAA Compliance

For businesses in the healthcare sector, Ruby ensures that all receptionists are HIPAA-trained, maintaining the confidentiality and security of patient information.

Top Ruby Use Cases

See the top Ruby use cases and interesting ways you can use Ruby

Small Business Support

Ruby's services are particularly beneficial for small businesses that may not have the resources to staff full-time receptionists. By handling incoming calls and live chats, Ruby helps these businesses maintain a professional image and ensures that no customer inquiries go unanswered, even outside of regular business hours​

Legal Firms

For legal practices, Ruby provides a secure and reliable way to manage client communications and sensitive information, adhering to HIPAA compliance when necessary. This includes scheduling appointments, handling client queries, and ensuring all communications are conducted with the utmost confidentiality and professionalism

Healthcare Services

Ruby's HIPAA-compliant virtual receptionists are ideal for healthcare providers who need to manage patient appointments, handle sensitive medical inquiries, and maintain patient privacy and security at all times

Real Estate

Ruby assists real estate agents by managing calls related to property inquiries, scheduling viewings, and providing immediate responses to potential buyers or renters, thus helping agents stay organized and responsive

Lead Capture and Qualification

Ruby’s virtual receptionists help businesses capture and qualify leads by providing immediate interaction. They can engage website visitors, answer their questions, and convert inquiries into qualified leads or scheduled appointments, which is crucial for sales and service-oriented businesses​

Appointment Scheduling and Management

Ruby integrates with various calendar systems to handle appointment bookings, updates, and cancellations, allowing businesses to streamline their scheduling processes without the risk of double-booking or scheduling conflicts​

Outbound Calling and Customer Follow-Up

Ruby's services extend to outbound calling, where they can perform follow-ups, confirm appointments, or reach out to clients for feedback, helping businesses maintain a proactive relationship with their customers