MoneyPenny
MoneyPenny offers personalized call answering services that seamlessly integrate with your business, ensuring calls are handled as if by your own team.
Founded in 2000
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About MoneyPenny
Everything to know about MoneyPenny. From founders, to reviews, and subscription cost.
MoneyPenny truly personalizes how they answer calls. With a team of dedicated professionals enhanced by advanced technology, they understand your business and customers inside out, allowing them to answer calls as if they are part of your team. Their AI Receptionist and AI Answering Service are so skilled that callers will believe they are speaking directly with you.
They are the only provider who can genuinely claim to be a seamless extension of you and your team. Not only do they offer experienced personnel who work as if they are based within your business, but their proprietary technology enables them to answer AI phone calls with the same confidence and knowledge as you. Additionally, their AI IVR integrates seamlessly with all your favorite software, making their service perfect for AI Telemarketing needs.
MoneyPenny Contact Info
| Website: | https://www.moneypenny.com/us/virtual-receptionist-service/ |
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| Founder: | Ed Reeves, Rachel Clacher |
| CEO: | Joanna Swash |
| Address: | Wrexham, NorthWales, United Kingdom |
| Phone: | 844 364 6619 |
| Email: | [email protected] |
| Live Chat: | Yes |
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MoneyPenny Pricing & Subscription Plans
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MoneyPenny Top Features
See MoneyPenny top features and why it is one of the best generative ai apps.
24/7 Call Answering
Moneypenny provides round-the-clock call answering, ensuring that your business never misses an opportunity, regardless of the time of day
Personalized Service
Calls are answered by dedicated receptionists who are fully briefed on your business, making them sound like an in-house team member. This ensures a seamless and professional experience for your customers
Bespoke Call Handling Software
Moneypenny uses custom call handling software that allows receptionists to access all necessary information instantly, enabling them to manage calls with the same knowledge and confidence as your own team
Real-Time Availability
The system integrates with your calendar and even Microsoft Teams, allowing receptionists to know your real-time availability and transfer calls to you whether you are in the office or remote
Omnichannel Support
In addition to phone calls, Moneypenny also manages live chats, text messages, and emails, providing a comprehensive communication solution for your business
Advanced Call Recognition
The system can recognize repeat callers and VIPs, allowing for personalized service and efficient call management. It can also filter out cold calls and spam
CRM Integration
Pre-qualified inquiries and appointments can be directly entered into your CRM, streamlining your workflow and ensuring that all leads are captured and managed effectively
Free Trial and Flexible Plans
Moneypenny offers a free trial so businesses can experience the benefits first-hand. Flexible pricing plans are available to suit businesses of all sizes
Top MoneyPenny Use Cases
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24/7 Customer Support
Businesses need to ensure that customer inquiries are handled promptly, even outside of normal business hours.
Appointment Scheduling and Management
Managing appointments and scheduling can be time-consuming and prone to errors when handled manually.
Handling High Call Volumes
Businesses can experience periods of high call volumes, making it difficult to manage all inquiries effectively.
Personalized Customer Interaction
Customers expect personalized and informed interactions when they call a business.
Lead Qualification and CRM Integration
Capturing and qualifying leads efficiently is critical for business growth.
VIP Call Handling and Spam Filtering
Identifying and prioritizing calls from VIP customers while filtering out spam is essential for maintaining high service standards.
Omnichannel Communication
Businesses need to manage customer interactions across multiple channels, including phone, chat, text, and email.
Enhanced Professional Image
Small businesses and startups need to project a professional image to compete with larger companies.
MoneyPenny Reviews
See the top positive and negative reviews for MoneyPenny
Moneypenny - professional - and they do what they say!
Moneypenny - very professional and I can't fault the service that they have provided. They're backed up by very good systems and all of the team who have handled our calls have been great!
Can’t go wrong
Recently set up a plan with them to handle calls for us and Courtney dealt with all this and made things as easy as possible. Any questions I had shed answer my call and deal with it smoothly. On a whole, can’t recommend them enough
This is an organisation that you can rely on to provide you with a truly first class experience.
Once again, my inquiry was dealt with in a speedy, efficient and professional manner. In today's world this appears to be the exception rather than the rule but it's great to know that some companies still focus on providing excellent customer service and it is very much appreciated and valued.
Poor, unreliable and unprofessional service
We have a business line provided by Moneypenny and we keep having issues with it. I have now called them about 8 times over two days and am still unable to get the issue resolved. The two times I’ve called them today - both well within business hours - they’ve told me there’s nobody available to take the call.
The price plan they agreed was per call…
The price plan they agreed was per call .then they changed it per minute .when it’s per minute they stall and drag out answering your call so they get paid more uses them for over 10 years .the price is very high quality of service is very bad if you want to talk to them good luck they can’t even answer there own phones .had to contact the bank as they a continue to take money .get a cheaper service they will not return my calls complete rip off
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