IsOn24
IsOn24 is a 24/7 AI-driven virtual assistant that handles appointments, customer inquiries, and call queues, integrating seamlessly with calendars and CRMs.
Founded in 2014
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About IsOn24
Everything to know about IsOn24. From founders, to reviews, and subscription cost.
IsOn24 handles setting appointments, checking availability, and answering any questions about your products or services, just like a live person, 24/7. Customers can speak their questions, and IsOn24 AI IVR responds immediately, also providing texted online links. This instant interaction delights customers and frees up time for businesses to grow. Users can choose from various computer voices or record their own.
IsOn24 AI Answering Service automatically books client meetings, home service visits, and restaurant reservations, filling your calendar from AI phone call interactions, websites, and even text messages. Special hours, rules, and custom fields can be quickly added to match specific processes. It easily negotiates alternate times and answers questions via text messages, connecting seamlessly with your favorite calendar and CRM.
Voicemails, text messages, and online chats are neatly organized in one simple screen, allowing real two-way texting with your business phone number from your phone, tablet, or PC. This feature enhances AI Receptionist automated voice responses with instant text messages around the clock, ensuring businesses stay close to their most demanding clients, whether in the office or on the go. CRM integration allows the creation of SMS drip campaigns and logs all messages.
The Automatic Call Queue feature provides a powerful call center solution without complexity. IsOn24 AI Telemarketing queues live calls in the order they are received, with callers hearing messages and music while waiting. Waiting calls can be answered from anywhere using any phone or directly from the IsOn24 app on a tablet or computer.
IsOn24 Contact Info
| Website: | https://www.ison24.com/ |
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| Founder: | Manu Pandey, Vimal Misra |
| CEO: | Manu Pandey |
| Address: | San Jose, California, USA |
| Phone: | 408-797-3300 |
| Email: | [email protected] |
| Live Chat: | Yes |
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All IsOn24 Products
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- AI Agent
Sample IsOn24 Agents
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IsOn24 Top Features
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24/7 AI Voice Assistant
Provides round-the-clock service, answering customer inquiries and setting appointments just like a live person, ensuring no call goes unanswered.
Text Back and Two-Way Texting
Automatically responds to missed calls with text messages, and supports full two-way texting, keeping all communications organized and easily accessible from any device.
Automatic Call Queue
Manages live calls by queuing them and distributing them among multiple phones or answering from any browser, ensuring efficient call handling even during peak times.
Online Appointments and Reservations:
Enables businesses to book appointments and reservations via phone calls, text messages, and online forms. It integrates with existing reservation systems and allows customization of special hours and specific questions.
Customizable Voice and IVR Mode
Offers the option to use various computer-generated voices or record your own. It also supports switching to a traditional IVR mode (press 1 for...).
Integration with Existing Systems
Seamlessly integrates with various business applications via Zapier and direct APIs, including CRM, calendar, and scheduling systems, enhancing workflow and efficiency.
Call Recording and Transcription
Records all calls and provides transcriptions, enabling easy review and analysis of customer interactions.
Reports and Analytics
Offers detailed reports and actionable insights on call volume, appointment occupancy, and customer interactions, helping businesses make informed decisions.
Flexible Number Management
Supports forwarding calls from existing numbers, porting numbers to IsOn24, and acquiring toll-free or vanity numbers as needed.
Business Texting
Integrates voicemails, texts, and online chats in one interface, providing a streamlined communication tool for businesses.
Top IsOn24 Use Cases
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24/7 Customer Support
Businesses often miss calls after hours, leading to lost opportunities and dissatisfied customers
Appointment and Reservation Management
Managing reservations and appointments manually can be time-consuming and prone to errors.
Handling High Call Volumes
Businesses can be overwhelmed by high call volumes during peak times, leading to long wait times and missed calls
Streamlined Communication for Property Management
Property managers need to handle numerous tenant inquiries and maintenance requests efficiently.
Enhanced Customer Interaction for Restaurants
Restaurants need to manage reservations, order inquiries, and customer questions, often during busy hours.
E-commerce and Online Business Support
E-commerce businesses need to manage a high volume of customer inquiries and support requests.
Inbound Sales and Lead Conversion
Businesses need to capture and convert leads efficiently, especially during times of high traffic.
Scalable Communication for Small Businesses
Small businesses often struggle with managing communication due to limited resources.
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