CBSI Holdings

Part of the FirstMeridian Group, backed by world-renowned investors, we aim to build a premier HR platform offering comprehensive end-to-end human resources solutions that transform people processes.

Founded in 1972

About CBSI Holdings

Everything to know about CBSI Holdings. From founders, to reviews, and subscription cost.

As part of the FirstMeridian Group, established by world-renowned investors, their mission is to create a premier HR platform that offers comprehensive human resources solutions and transforms people processes.

CBSI Holdings Contact Info

Website:https://cbsiholdings.com/
Founder: Lou Suter
CEO:Lou Suter
Address: New Delhi , India
Phone: (770) 578-CBSI (2274)
Email: [email protected]

Conversational Voice AI, trained to speak your business.

Healthcare+1 310-919-0613
Front Desk+1 510-567-7429
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CBSI Holdings Top Features

See CBSI Holdings top features and why it is one of the best generative ai apps.

24/7 Live Answering

CBSI provides round-the-clock answering services, ensuring that businesses never miss a call and can provide continuous support to their clients.

Virtual Receptionist Services

CBSI offers virtual receptionist services that include call patching, message taking, and providing basic customer service or help desk support. This service is designed to handle routine inquiries efficiently and professionally.

Order Taking

The service includes order-taking capabilities, making it easier for businesses to process customer orders over the phone, enhancing customer satisfaction and operational efficiency.

Customizable Call Handling

Businesses can customize how calls are answered and handled, including scripting and call routing, to ensure that every interaction aligns with their specific needs and standards.

Affordable Pricing

CBSI offers competitive pricing starting at $35/month for 30 minutes of on-phone time, making their services accessible to small businesses and startups.

Highly-Trained Operators

The operators at CBSI are highly trained to provide excellent customer service, ensuring that every call is handled with professionalism and care.

Veteran-Owned Business:

CBSI is a veteran-owned, American-operated business, which emphasizes its commitment to quality and reliability.

Top CBSI Holdings Use Cases

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Customer Support

Businesses can utilize CBSI's 24/7 live answering services to provide continuous customer support. This ensures that customer inquiries are addressed promptly, enhancing customer satisfaction and loyalty.

Virtual Receptionist

CBSI acts as a virtual receptionist for businesses, handling incoming calls, taking messages, and providing basic information to callers. This is particularly useful for small businesses that cannot afford a full-time receptionist but still need professional call handling.

Order Taking and Processing

Retailers and e-commerce businesses can benefit from CBSI's order-taking services. This allows customers to place orders over the phone, ensuring that sales opportunities are not missed even when online systems are down.

Appointment Scheduling

Medical practices, salons, and other appointment-based businesses can use CBSI to manage their appointment scheduling. This helps in reducing no-shows and ensuring that appointment slots are efficiently utilized.

Lead Capture and Qualification

CBSI helps businesses capture and qualify leads through initial phone interactions. This is crucial for sales teams to follow up on high-quality leads and improve conversion rates.

Overflow Call Handling

During peak times or when in-house staff are unavailable, CBSI can handle the overflow call volume. This ensures that no calls are missed, and customer service standards are maintained even during busy periods.

Emergency Response Handling

For businesses in industries like healthcare or utilities, CBSI provides emergency response handling, ensuring that urgent calls are prioritized and managed effectively.

After-Hours Support:

Businesses that need to provide support outside regular business hours can rely on CBSI to handle after-hours calls, ensuring that customers always have access to assistance when needed.

Bilingual Support

CBSI offers bilingual answering services, catering to businesses with a diverse customer base. This ensures that non-English speaking customers receive the same level of service and support.