Calldesk.AI

Calldesk automates repetitive customer service calls with AI voice agents, enhancing productivity and customer satisfaction while freeing up human agents for more valuable interactions.

Founded in 2015

About Calldesk.AI

Everything to know about Calldesk.AI. From founders, to reviews, and subscription cost.

Calldesk has revolutionized customer service for businesses by leveraging AI-powered voice agents.

Automate repetitive customer service calls with AI-powered voice agents, allowing your teams to focus on high-touch interactions and improve customer satisfaction. By digitizing inbound phone calls, simple requests can be processed without involving human agents, thus increasing productivity. Automation helps divide the cost of handling calls and manage conversations either partially or end-to-end, making it easier to absorb call spikes with 24/7 voice agent support.

This approach frees up your team’s time for more valuable interactions, saving thousands of work hours by automating low-value tasks and improving team well-being. It also creates a memorable customer experience, turning unsatisfied customers into brand ambassadors. Empower your customers with a self-service phone channel that provides 24/7 availability, removing irritants from their journey and boosting overall satisfaction.

Enhance your contact center by combining human and AI capabilities to offer the best experience to callers, maximizing team productivity, and exceeding operational goals. This transformation not only differentiates your brand but also creates long-lasting memorable experiences for your customers.

Calldesk.AI Contact Info

Website:https://calldesk.ai/
Founder: Vincent Gire, Aimé Dushimire
CEO:Vincent Gire
Address: rue de Ponthieu, Paris, France
Phone: 33 (0)1 86 26 99 01
Email: [email protected]
Live Chat: No

Conversational Voice AI, trained to speak your business.

Healthcare+1 310-919-0613
Front Desk+1 510-567-7429
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All Calldesk.AI Products

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  • AI Agent

Sample Calldesk.AI Agents

Calldesk.AI Pricing & Subscription Plans

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Monthly Price Contact Support

Calldesk.AI Top Features

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Natural Language Processing (NLP)

Calldesk’s AI voice agents leverage advanced NLP to understand and process natural language, allowing for smooth, conversational interactions with callers. This ensures that callers are understood and directed appropriately without the need for complex menu systems

Quick Deployment

Calldesk voice agents can be deployed in a matter of days, not months. This rapid setup is made possible through an ergonomic Studio platform, which simplifies the building and deployment process​

Cost Efficiency

The AI voice agents significantly reduce the cost per call by automating repetitive tasks and handling large volumes of calls efficiently. This allows human agents to focus on more complex, high-value interactions

High Understanding Rate

The platform uses a best-of-breed architecture to achieve high comprehension rates, even in challenging scenarios involving accents, breaks, or ambient noise. This ensures that conversations remain smooth and effective​

Real-Time Monitoring and Supervision

The Calldesk Studio provides tools for monitoring and supervising voice agents. Users can access detailed statistics, read call transcripts, and quickly adapt the behavior of voice agents to meet daily challenges and improve performance​

Multi-Language Support

Calldesk’s technology supports 29 languages natively, making it a versatile solution for businesses with a global customer base. This feature ensures that customers can interact with the voice agents in their preferred language

Pre-Optimized Use Cases

The platform offers a variety of pre-optimized use cases based on millions of real-life conversations. These include caller identification, natural language IVR, appointment scheduling, customer file follow-up, and more. This helps businesses quickly implement effective solutions tailored to their specific needs​

Seamless Handover to Human Agents

When the AI voice agent encounters a query it cannot handle, it seamlessly hands over the call to a human agent, ensuring continuity and maintaining a high level of customer satisfaction

Top Calldesk.AI Use Cases

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Caller Identification

Quickly identifying callers to access their accounts and provide personalized service.

Natural Language IVR

Eliminating the need for complex and tedious number-based IVR systems.

Demand Prequalification

Gathering key information from callers before transferring them to a human agent.

FAQ Handling

Managing high volumes of calls about simple, recurring questions.

Appointment Scheduling

Automating the process of booking, rescheduling, or canceling appointments.

Customer File Follow-Up

Providing updates on the status of orders, files, or packages without human intervention.

Insurance Claim Processing

Supporting insured callers with immediate assistance during claim processes.

Repayment Simulation

Helping customers understand their repayment options and conditions.

Support Ticket Creation

Automating the creation of support tickets for customer service issues.

Call Spike Management

Handling high call volumes during peak times without overloading human agents.