Calldesk automates repetitive customer service calls with AI voice agents, enhancing productivity and customer satisfaction while freeing up human agents for more valuable interactions.
Founded in 2015
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Calldesk has revolutionized customer service for businesses by leveraging AI-powered voice agents. Automate repetitive customer service calls with AI IVR, AI Receptionist, and AI Answering Service, allowing your teams to focus on high-touch interactions and improve customer satisfaction. By digitizing inbound AI phone call interactions, simple requests can be processed without involving human agents, thus increasing productivity. Automation helps divide the cost of handling calls and manage conversations either partially or end-to-end, making it easier to absorb call spikes with 24/7 voice agent support.
This approach frees up your team’s time for more valuable interactions, saving thousands of work hours by automating low-value tasks and improving team well-being. It also creates a memorable customer experience, turning unsatisfied customers into brand ambassadors. Empower your customers with a self-service phone channel that provides 24/7 availability, removing irritants from their journey and boosting overall satisfaction.
Enhance your contact center by combining human and AI capabilities, such as AI Telemarketing, to offer the best experience to callers, maximizing team productivity, and exceeding operational goals. This transformation not only differentiates your brand but also creates long-lasting memorable experiences for your customers.
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Calldesk’s AI voice agents leverage advanced NLP to understand and process natural language, allowing for smooth, conversational interactions with callers. This ensures that callers are understood and directed appropriately without the need for complex menu systems
Calldesk voice agents can be deployed in a matter of days, not months. This rapid setup is made possible through an ergonomic Studio platform, which simplifies the building and deployment process
The AI voice agents significantly reduce the cost per call by automating repetitive tasks and handling large volumes of calls efficiently. This allows human agents to focus on more complex, high-value interactions
The platform uses a best-of-breed architecture to achieve high comprehension rates, even in challenging scenarios involving accents, breaks, or ambient noise. This ensures that conversations remain smooth and effective
The Calldesk Studio provides tools for monitoring and supervising voice agents. Users can access detailed statistics, read call transcripts, and quickly adapt the behavior of voice agents to meet daily challenges and improve performance
Calldesk’s technology supports 29 languages natively, making it a versatile solution for businesses with a global customer base. This feature ensures that customers can interact with the voice agents in their preferred language
The platform offers a variety of pre-optimized use cases based on millions of real-life conversations. These include caller identification, natural language IVR, appointment scheduling, customer file follow-up, and more. This helps businesses quickly implement effective solutions tailored to their specific needs
When the AI voice agent encounters a query it cannot handle, it seamlessly hands over the call to a human agent, ensuring continuity and maintaining a high level of customer satisfaction
See the top Calldesk.AI use cases and interesting ways you can use Calldesk.AI
Quickly identifying callers to access their accounts and provide personalized service.
Eliminating the need for complex and tedious number-based IVR systems.
Gathering key information from callers before transferring them to a human agent.
Managing high volumes of calls about simple, recurring questions.
Automating the process of booking, rescheduling, or canceling appointments.
Providing updates on the status of orders, files, or packages without human intervention.
Supporting insured callers with immediate assistance during claim processes.
Helping customers understand their repayment options and conditions.
Automating the creation of support tickets for customer service issues.
Handling high call volumes during peak times without overloading human agents.