Bland.AI
Bland is an advanced platform for AI phone calling. Easily send or receive phone calls with a programmable voice agent.
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About Bland.AI
Everything to know about Bland.AI. From founders, to reviews, and subscription cost.
Bland is an AI phone calling platform that leverages its API to seamlessly send and receive AI phone calls using a programmable voice agent.
With less than 10 lines of code, users can send their first AI phone call using the advanced features provided by Bland. The system includes live call transfers, allowing calls to be transferred to a human when predefined conditions are met. Through live context integration, APIs can inject real-time data into phone calls, enhancing the interaction. Users can select from a library of human-like voices or create a voice clone for more personalized communication.
Bland offers enterprise-grade capabilities for scaling, including fine-tuning features that train an AI phone agent on existing calls to improve performance and build guardrails against hallucination. Custom tools enable the phone agent to access external APIs during calls, allowing access to customer records, knowledge bases, and performing actions like scheduling appointments. Dedicated infrastructure ensures reliability by partitioning an enterprise’s infrastructure from the general API, even during high-volume moments.
Bland supports various use cases, including AI IVR, AI Answering Service, AI Receptionist, and AI Telemarketing,, making it versatile for businesses. It maintains high standards with features such as call monitoring, prompt filtering, rate limits for scaling, and periodic audits to ensure trust and safety. They actively restrict the calls they support to ensure their AI phone call technology continues to benefit consumers, businesses, and society as a whole.
Bland.AI Contact Info
| Website: | https://www.bland.ai/ |
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| Founder: | Brian Bell |
| CEO: | Brian Bell |
| Address: | Mountain View, California, USA |
| Email: | [email protected] |
| Live Chat: | No |
| Founded in: | 2023 |
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All Bland.AI Products
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- AI Agent
Sample Bland.AI Agents
Listen & Rate TTS Voices
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Bland.AI Pricing & Subscription Plans
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| Monthly Price | Contact Support |
Bland.AI Top Features
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Sub-Second Latency
Bland.ai ensures extremely fast response times with sub-second latency, making interactions with the AI feel natural and immediate, matching human speed and quality
Human-Like Voice
Utilizing advanced natural language processing (NLP) and text-to-speech technologies, Bland.ai produces voices that mimic real human speech patterns and intonations, creating an authentic and seamless conversational experience
Live Call Transfers
The system supports live call transfers to human agents whenever necessary, ensuring that complex or multilingual queries are handled efficiently without any interruptions
Context Awareness
Bland.ai’s voice assistants can gather and utilize information from previous interactions, providing personalized and contextually relevant responses. This enhances the customer experience by making conversations more tailored and effective
Integration Capabilities
The platform can easily integrate with various CRM systems, such as Salesforce and HubSpot, and other tools through its open API and Zapier integration. This enables businesses to streamline operations and automate tasks effortlessly
Scalability and Performance
Bland.ai is designed to handle high volumes of calls without compromising on performance. It scales efficiently to meet the demands of growing businesses, ensuring that customer service remains uninterrupted and effective even during peak times
Personalization Options
Businesses can create custom voice clones and set up tailored call routing based on customer characteristics or previous interactions. This level of personalization ensures that each customer interaction feels unique and customized
Real-Time Data Injection
The platform allows for live data injection during calls, enabling the AI to provide real-time, accurate information based on specific customer data, thereby enhancing the relevance and effectiveness of each interaction
Top Bland.AI Use Cases
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Customer Support
Handling high volumes of customer inquiries and support requests can be challenging and resource-intensive.
Appointment Scheduling
Businesses need an efficient way to manage appointment bookings, cancellations, and rescheduling.
Lead Qualification and Sales
Sales teams require a streamlined process to qualify leads and follow up on sales inquiries.
Order Processing and Tracking
Customers frequently inquire about order status, shipping details, and returns.
Multi-Language Support
Businesses serving a diverse customer base need to handle inquiries in multiple languages.
Interactive Voice Response (IVR) Replacement
Traditional IVR systems can be frustrating for customers due to rigid menus and long wait times.
Survey and Feedback Collection
Gathering customer feedback and conducting surveys can be time-consuming.
Emergency Notifications and Alerts
Timely dissemination of critical information during emergencies is crucial for businesses.
Bland.AI Reviews
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Support client inexistant.
Support client inexistant. Cela fait plus d'une semaine que j'essaye de contacter le support client par mail, je n'ai encore jamais eu personne. De plus, depuis maintenant 2 jours impossible de me connecter et d'accéder à mon compte, j'ai la version payante et je m'inquiète de ne pas pouvoir me servir de cette plateforme ni pouvoir arrêter l'abonnement.
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